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Emotional Support Listener Remote Jobs in Puerto Rico

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... emotional and physical stressors. * Ability to prioritize remote work (computer and smart phone) to ...

UnitedHealth Group

$16.75 - $21.50/hr

This is your chance to take your career to the next level as you support teams by reviewing and resolving claims. Bring your listening skills, emotional strength, and attention to detail as you work ...

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Emotional Support Listener Remote information

What are some common challenges faced by remote Emotional Support Listeners, and how can they manage these effectively?

One of the main challenges for remote Emotional Support Listeners is maintaining personal well-being while supporting others through difficult conversations. It can be emotionally taxing to handle multiple sensitive topics in a day without face-to-face interaction or immediate peer support. To manage this, listeners are encouraged to set clear boundaries, take regular breaks, and utilize debriefing sessions or peer support networks offered by their organization. Additionally, staying connected with team members through regular virtual meetings can prevent feelings of isolation and promote a supportive work environment.

What are the key skills and qualifications needed to thrive as an Emotional Support Listener (Remote), and why are they important?

To thrive as an Emotional Support Listener (Remote), you need strong active listening skills, empathy, and a basic understanding of mental health support principles, typically supported by relevant training or experience in counseling or peer support. Familiarity with secure communication platforms, chat or call center systems, and data privacy protocols is often required. Outstanding soft skills include emotional intelligence, patience, and the ability to remain non-judgmental and calm under pressure. These skills are essential for building trust, providing effective support, and ensuring client confidentiality in a virtual environment.

What are Emotional Support Listeners and what do they do?

Emotional Support Listeners are individuals who provide a compassionate, non-judgmental ear to people in need of someone to talk to. They listen to concerns, offer empathy, and help individuals feel heard and less alone, but they do not provide professional counseling or medical advice. These roles are often remote and can be found on various online platforms, where listeners connect with people anonymously or through chat, voice, or video calls. Emotional Support Listeners play a valuable role in supporting mental well-being by providing immediate, accessible support.
What job categories do people searching Emotional Support Listener Remote jobs in Puerto Rico look for? The top searched job categories for Emotional Support Listener Remote jobs in Puerto Rico are:
Emotional Support Listener Remote jobs near you
Infographic showing various Emotional Support Listener Remote job openings in Puerto Rico as of July 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Remote Administrator on Call PR

Remote Administrator on Call PR

Lifelink Foundation

Guaynabo, PR • Remote

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Job description

As a Remote Administrator on Call, you will directly contribute to LifeLink’s life-saving mission. The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities related to donor assessment and recovery. Activities requiring direct oversight include, but are not limited to, identification, evaluation, approach, clinical management, allocation, recovery, and overall coordination of donor-related actions. The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing activities related to donor assessment and recovery. Activities requiring direct oversight include, but are not limited to, identification, evaluation, approach, clinical management, allocation, recovery, and overall coordination of donor-related actions. 

Key Responsibilities:

  • Works closely with the Referral Coordinator (RC) in the utilization of available staff and resources with the goal of providing the highest level of support and customer service to referring hospitals and organizations.
  • Maintains awareness of all active donors and referrals expected to provide the legal-next-of-kin with disclosure of donation status or approach for organ and tissue donation, ensuring use of appropriate resources.
  • Provides real-time direction and guidance to staff for identification, evaluation, authorization, clinical management, organ allocation, and surgical recovery directed towards maximizing every organ donation opportunity.
  • Proactively engages with staff to provide thorough, in-depth guidance utilizing highly developed clinical expertise and advanced knowledge of the organ donation process. Advises staff when working through operational challenges by providing mentoring, talking points, and coaching.
  • Participates in performance improvement initiatives, identifying trends and supporting formal staff education needs including involvement in regular case activity reviews.
  • Engages in review, education, and required organizational meetings to promote best practice sharing and interdepartmental collaboration.
  • Provides regulatory oversight and verification of critical aspects of the donation process such as brain death documentation, hemodilution, additional risk status, infectious disease testing results, allocation variances, and transplant center/surgeon issues.
  • Performs other duties as assigned.

Who You Are

  • Passionate about helping others and making a difference
  • Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
  • Bachelor’s degree or equivalent combination of education, management and/or AOC.
  • Minimum of three years’ experience as procurement organization clinical coordinator or two years in management and/or AOC.
  • Advanced knowledge of human anatomy and medical terminology, organ perfusion, strong decision- making capabilities, and strong attention to detail.
  • Remain current on all LifeLink and OPTN policies, CMS regulations, and relevant state and federal laws.
  • Excellent verbal and written communication and customer service skills.
  • Ability to work within a high-paced and elevated stress environment due to the nature of work involving death and dying causing emotional and physical stressors.
  • Ability to prioritize remote work (computer and smart phone) to accomplish the goals for all active donors and referrals with the goal of meeting the needs of all stakeholders.
  • A collaborator who thrives in a mission-first environment 

Why LifeLink?

  • Be part of an organization with a legacy of saving lives and giving hope
  • Join a passionate and supportive team across Florida, Georgia, and Puerto Rico
  • COMPANY PAID Medical, Dental, Disability & Life Insurance
  • Generous COMPANY PAID Pension Plan for your Retirement
  • Paid Vacation, Sick Days & Holidays
  • Growth opportunities in a mission-driven, high-impact nonprofit
  • Work with purpose, knowing your efforts directly touch lives

Diversity, Equity & Inclusion
LifeLink is proud to be an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment that reflects the communities we serve.

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