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Dragon Remote Jobs in Washington (NOW HIRING)

Dragon Remote information

What is the difference between Dragon Remote vs Customer Service Representative?

AspectDragon RemoteCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in remote communication toolsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-basedTypically office-based or remote depending on employer
Industry UsageUsed across various industries including tech, retail, and healthcarePrimarily in retail, telecom, and service sectors
Common Search/ComparisonYesYes

Dragon Remote and Customer Service Representative roles both require communication skills and often similar credentials. However, Dragon Remote emphasizes remote work capabilities across industries, while Customer Service Representatives focus on direct customer interaction, either in-office or remotely. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What cities in Washington are hiring for Dragon Remote jobs? Cities in Washington with the most Dragon Remote job openings:

Digital Accessibility Specialist - Remote 5358

Tier4 Group

Washington, DC • Remote

$45 - $53/hr

Full-time

Posted 18 days ago


Job description

Digital Accessibility Specialist - Remote 5358

100% Remote

Long-Term Contract (12-Month Extensions)

W2 ONLY

$45- $53/hr W2

Tier4 Group is seeking an experienced Digital Accessibility Specialist to join a dynamic Digital Services team focused on creating accessible, inclusive, and user-friendly digital experiences. This role serves as the organization's subject matter expert for digital accessibility, partnering with stakeholders across business and technology teams to ensure websites, applications, and digital content meet accessibility standards and deliver an exceptional user experience for all users.

This is an exciting opportunity for a professional who is passionate about accessibility, compliance, usability, and continuous improvement.

Key Responsibilities

Digital Accessibility Leadership

  • Serve as the organization's accessibility subject matter expert and trusted advisor.
  • Research and stay current on accessibility standards, regulations, industry trends, and emerging technologies.
  • Promote accessibility best practices across the organization and foster a culture of inclusive design.
  • Develop accessibility resources, documentation, training materials, and knowledge-sharing initiatives.
  • Partner with business and technical teams to embed accessibility into digital products and services.

Accessibility Audits & Compliance

  • Lead accessibility evaluations of websites, applications, and digital content to ensure compliance with WCAG 2.1 A & AA standards.
  • Conduct manual and automated accessibility testing and provide actionable remediation guidance.
  • Document audit findings, prepare concise reports, and collaborate with stakeholders to resolve accessibility issues.
  • Maintain audit methodologies, testing plans, and reporting processes.
  • Track ongoing accessibility initiatives and compliance activities.

Standards, Governance & Best Practices

  • Support the development and enforcement of accessibility standards, policies, and governance processes.
  • Establish checkpoints and quality controls throughout the digital content and development lifecycle.
  • Partner with project teams to ensure accessibility requirements are incorporated into planning, design, development, testing, and maintenance efforts.
  • Identify opportunities for process improvement and recommend solutions that advance accessibility maturity.

Required Qualifications

Accessibility Expertise

  • Strong experience applying digital accessibility, usability, and user experience (UX) principles to web content, applications, and digital communications.
  • Deep understanding of WCAG 2.1 A & AA standards and accessibility compliance requirements.
  • Knowledge of accessibility-related regulations and standards, including:
    • Americans with Disabilities Act (ADA)
    • Web Content Accessibility Guidelines (WCAG)
    • Plain Language requirements

Accessibility Testing Experience

Hands-on experience performing accessibility audits using tools such as:

  • WAVE Toolbar
  • ARC Toolkit
  • Accessibility Insights for Web
  • WebAIM Contrast Checker
  • Other accessibility testing solutions

Experience testing with assistive technologies including:

  • NVDA
  • JAWS
  • Dragon NaturallySpeaking
  • ZoomText

Analysis & Problem Solving

  • Ability to research industry best practices, analyze complex information, identify root causes, and develop practical solutions.
  • Experience gathering, interpreting, and presenting findings to technical and non-technical audiences.
  • Strong critical thinking and problem-solving skills.

Collaboration & Communication

  • Experience facilitating meetings, leading discussions, and driving consensus among diverse stakeholder groups.
  • Proven ability to work effectively a