Dispatch Supervisor
$65K - $75K/yr
Direct dispatch activities across Chicagoland by balancing technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
Dispatch Supervisor
$65K - $75K/yr
Direct dispatch activities across Chicagoland by balancing technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
Dispatch Supervisor
Plainfield, IL · On-site
Direct dispatch activities across Chicagoland by balancing technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
Dispatch Supervisor
Plainfield, IL · On-site
Direct dispatch activities across Chicagoland by balancing technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
Dispatch Supervisor
New York, NY · On-site
$25 - $28/hr
Monitor and direct Dispatch staff and tasks, including remote dispatch sites * Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market * Maintains a healthy ...
Dispatch Supervisor
New York, NY · On-site
$25 - $28/hr
Monitor and direct Dispatch staff and tasks, including remote dispatch sites * Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market * Maintains a healthy ...
Dispatcher
Ravenel, SC · On-site
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities Direct activities related to towing operations and on-time performance goals. Manage tow truck ...
Dispatcher
Ravenel, SC · On-site
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities Direct activities related to towing operations and on-time performance goals. Manage tow truck ...
Dispatch Supervisor
New York, NY · On-site
$28/hr
Monitor and direct Dispatch staff and tasks, including remote dispatch sites * Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market * Maintains a healthy ...
Dispatch Supervisor
New York, NY · On-site
$28/hr
Monitor and direct Dispatch staff and tasks, including remote dispatch sites * Oversees compliant Call Taking, Dispatch and Pre-Billing functions for the assigned market * Maintains a healthy ...
Dispatcher
San Antonio, TX · On-site
$19.50 - $24/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
San Antonio, TX · On-site
$19.50 - $24/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Portland, OR · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Portland, OR · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatch Manager
Columbia, SC · On-site
Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments. * Develop and implement routing strategies to improve on-time performance and ...
Dispatch Manager
Columbia, SC · On-site
Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments. * Develop and implement routing strategies to improve on-time performance and ...
Dispatch Manager
Columbia, SC · On-site
Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments. * Develop and implement routing strategies to improve on-time performance and ...
Dispatch Manager
Columbia, SC · On-site
Monitor live operations (late runs, no-shows, will-calls, add-ons) and direct dispatchers to make timely adjustments. * Develop and implement routing strategies to improve on-time performance and ...
Dispatcher
Tulsa, OK · On-site
$19.26 - $21/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Tulsa, OK · On-site
$19.26 - $21/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
San Antonio, TX · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
San Antonio, TX · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Turnersville, NJ · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Turnersville, NJ · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
West Chester, OH · On-site
$19 - $21/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
West Chester, OH · On-site
$19 - $21/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Ravenel, SC · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Ravenel, SC · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Indianapolis, IN · On-site
$19.26 - $24.07/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Indianapolis, IN · On-site
$19.26 - $24.07/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
San Antonio, TX · On-site
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
San Antonio, TX · On-site
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
New Orleans, LA · On-site
$19.50 - $24/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
New Orleans, LA · On-site
$19.50 - $24/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Turnersville, NJ · On-site
$17 - $22/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Turnersville, NJ · On-site
$17 - $22/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Portage, WI · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Portage, WI · On-site
... years direct dispatch * Direct activities related to towing operations and on-time performance goals. * Manage tow truck resources and assign work in an efficient manner and optimize tower ...
Dispatcher
Castle Hayne, NC · On-site
$17.34 - $21.66/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Dispatcher
Castle Hayne, NC · On-site
$17.34 - $21.66/hr
The Dispatch role plays a crucial part in the organizations business and branch growth. Responsibilities * Direct activities related to towing operations and on-time performance goals. * Manage tow ...
Direct Dispatch information
See salary details
$30K - $36.7K
4% of jobs
$36.7K - $43.4K
13% of jobs
$48.4K is the 25th percentile. Wages below this are outliers.
$43.4K - $50K
11% of jobs
$50K - $56.7K
19% of jobs
The median wage is $57.8K / yr.
$56.7K - $63.4K
19% of jobs
$68.6K is the 75th percentile. Wages above this are outliers.
$63.4K - $70.1K
12% of jobs
$70.1K - $76.8K
9% of jobs
$76.8K - $83.5K
7% of jobs
$83.5K - $90.1K
5% of jobs
$90.1K - $96.8K
1% of jobs
$96.8K - $103.5K
0% of jobs
$30K
$62.9K
$103.5K
How much do direct dispatch jobs pay per year?
As of Sep 11, 2026, the average yearly pay for direct dispatch in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.
What cities are hiring for Direct Dispatch jobs?
Cities with the most Direct Dispatch job openings:
What states have the most Direct Dispatch jobs?
States with the most job openings for Direct Dispatch jobs include:
What are popular job titles related to Direct Dispatch jobs?
For Direct Dispatch jobs, the most frequently searched job titles are:
Dispatch Supervisor
Plainfield, IL
DRF Water Heating Solutions
 • Personal Services • 51 - 200 employees51 - 200 employees
$65K - $75K/yr
Full-time
Re-posted 5 days ago
Job description
Lead the Team That Keeps Our Business Running!
Are you a proven leader who thrives in a fast-paced operations environment? Do you enjoy solving complex scheduling challenges, leading high-performing teams, and ensuring customers receive exceptional service? If so, we want to hear from you!
We are seeking a Dispatch Supervisor to lead our dispatch operations team. This role plays a critical part in driving operational efficiency, maximizing productivity, supporting revenue growth, and delivering an outstanding customer experience.
If you're energized by problem-solving, team development, and making real-time decisions that impact business results, this could be the perfect opportunity for you
What You'll Do
- Lead Daily Dispatch Operations
- Direct dispatch activities across Chicagoland by balancing technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
- Prioritize urgent service needs, same-day and next-day opportunities, committed appointments, and other time-sensitive work.
- Monitor the active job queue and proactively resolve scheduling conflicts, delays, call-offs, inventory issues, and resource constraints.
- Make timely operational decisions and escalate significant service, safety, compliance, or customer-impacting concerns when appropriate.
- Manage Resources amp; Vendor Partnerships
- Coordinate dispatch operations for subcontractor partners in out-of-state markets.
- Monitor partner responsiveness, job acceptance rates, cancellations, and completion performance.
- Ensure technicians and subcontractors have the qualifications, materials, coverage areas, and information needed to complete jobs successfully.
- Adjust staffing and resource allocation to meet changing service demands.
- Develop and Lead a High-Performing Team
- Coach, mentor, and supervise dispatch personnel to ensure consistent execution and accountability.
- Establish clear expectations, service standards, and performance goals.
- Conduct team meetings, performance reviews, coaching sessions, recognition programs, and corrective action processes.
- Foster a positive, collaborative, and customer-focused culture.
- Support Talent Development amp; Workforce Planning
- Assist with recruiting, onboarding, training, cross-training, and employee development initiatives.
- Build team capabilities and ensure effective coverage across all operating hours.
- Maintain continuity plans and shift handoff procedures to support business operations during absences or unexpected disruptions.
- Drive Communication amp; Customer Satisfaction
- Serve as a key communication hub between dispatch, field teams, subcontractors, warehouses, Customer Service, Sales, Purchasing, and leadership.
- Ensure timely, accurate, and professional communication regarding schedules, job updates, inventory availability, and service issues.
- Help remove obstacles that impact service delivery and customer satisfaction.
- Improve Performance amp; Operational Excellence
- Analyze operational data to optimize routing, scheduling, coverage, and productivity.
- Partner with cross-functional teams to address recurring process, inventory, capacity, or systems challenges.
- Lead continuous improvement initiatives that enhance customer experience, operational efficiency, and revenue performance.
What We're Looking For
- Required Qualifications
- High school diploma or equivalent required; college coursework or degree preferred.
- 3+ years of leadership experience in dispatch, logistics, field service, customer service, contact center operations, or another fast-paced service environment.
- Experience coordinating mobile workforces, technicians, subcontractors, routes, appointments, or multi-location operations strongly preferred.
- Proficiency with Microsoft Outlook, Excel, Word, and Teams.
- Experience using dispatch, routing, workforce management, CRM, telephony, or field service management systems.
- Strong organizational, analytical, decision-making, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize competing demands and remain calm under pressure.
Why You'll Love This Role
- Lead a critical business function that directly impacts customer satisfaction and revenue growth
- Manage a team and make meaningful operational decisions every day
- Collaborate with multiple departments and influence company performance
- Opportunity to drive process improvements and operational excellence
- Fast-paced environment where no two days are the same
Work Environment
This is a fully in-office leadership position in a fast-paced operations environment. The role requires extensive computer and phone use, frequent multitasking, and the ability to manage priorities in real time. Occasional availability outside standard business hours, including evenings, weekends, or holidays, may be required based on business and staffing needs. Limited local travel may also be required.
Ready to Lead a Team That Makes a Difference Every Day?
Apply today and help us deliver exceptional service, maximize operational performance, and build a best-in-class dispatch organization.
About DRF Trusted Property Solutions
Sourced by ZipRecruiter
Industry
Personal services
Company size
51 - 200 Employees
Headquarters location
Plainfield, IL, US