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Digital Navigator Remote Jobs in Michigan (NOW HIRING)

WebProps.org

AgencyHub.com - Work From Home

Detroit, MI · Remote

$15K/mo

... digital marketing agencies about how they can make more money. We're looking for a Remote Sales ... A fast learner and a quick navigator of various computer programs. * Excellent at communicating and ...

WebProps.org

AgencyHub.com - Work From Home

Detroit, MI · Remote

$15K/mo

... digital marketing agencies about how they can make more money. We're looking for a Remote Sales ... quick navigator of various computer programs. - Excellent at communicating and managing time ...

WebProps.org

AgencyHub.com - Work From Home

Detroit, MI · On-site +1

$15K/mo

... digital marketing agencies about how they can make more money. We're looking for a Remote Sales ... quick navigator of various computer programs. - Excellent at communicating and managing time ...

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All JobsDigital Navigator Remote JobsDigital Navigator Remote Jobs in Michigan

Digital Navigator Remote information

What are the key skills and qualifications needed to thrive as a Digital Navigator Remote, and why are they important?

To thrive as a Digital Navigator Remote, you need strong digital literacy, problem-solving abilities, and a solid understanding of internet connectivity and common technology issues, often supported by experience in tech support or digital training. Familiarity with remote support platforms, video conferencing tools, and digital accessibility resources is typically required. Outstanding communication, patience, and cultural competence distinguish top performers in this role. These skills are crucial for effectively guiding diverse clients through digital challenges and promoting digital inclusion.

How does a Digital Navigator collaborate with other departments while working remotely?

Digital Navigators frequently partner with IT support teams, program coordinators, and community outreach staff to ensure clients receive comprehensive digital assistance. Despite working remotely, they utilize collaboration tools like video conferencing, shared documents, and messaging platforms to maintain clear communication and efficiently address client needs. Regular virtual team meetings and ongoing training sessions help keep everyone aligned and allow Digital Navigators to share best practices and updates. This collaborative structure ensures seamless service delivery and fosters a supportive work environment.

What are Digital Navigators?

Digital Navigators are professionals who provide personalized assistance to individuals seeking help with digital skills, internet access, device setup, and online resources. They often work remotely to help people overcome barriers to using technology, such as understanding how to use devices, navigating websites, and ensuring safe and effective internet use. Digital Navigators play a key role in bridging the digital divide by offering support through phone, chat, video calls, or email, making technology more accessible to everyone.

What is the difference between Digital Navigator Remote vs Digital Support Specialist?

AspectDigital Navigator RemoteDigital Support Specialist
CredentialsBasic digital literacy, certifications like Google IT Support or similarTechnical certifications, customer service experience
Work EnvironmentRemote, community-based settings, client-facingRemote or on-site, technical support environment
Employer & IndustryNonprofits, government programs, community organizationsTech companies, IT service providers, corporate support teams

The Digital Navigator Remote role focuses on assisting community members with digital skills and access, often in nonprofit or government settings. In contrast, Digital Support Specialists typically provide technical support within corporate or tech environments. Both roles require digital literacy and customer service skills but differ mainly in work setting and employer type.

What are the most commonly searched types of Digital Navigator jobs in Michigan? The most popular types of Digital Navigator jobs in Michigan are:
What cities in Michigan are hiring for Digital Navigator Remote jobs? Cities in Michigan with the most Digital Navigator Remote job openings:
Digital Navigator Remote jobs near you
Infographic showing various Digital Navigator Remote job openings in Michigan as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Employee Navigator Administrator

Employee Navigator Administrator

Austin Benefits Group

Bloomfield Hills, MI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Where technology meets benefits - and the client experience gets better because of it.
Who We Are
Austin Benefits Group is a forward-thinking employee benefits firm that serves private and publicly traded companies with responsive, tech-enabled solutions. We're investing heavily in digital infrastructure - and the Digital Benefits Platform Engineer sits at the center of that evolution.
If you've got benefits administration experience and a passion for optimizing systems, building integrations, and making technology work harder for clients - we built this role for you.
The Opportunity
You'll own the digital layer of our client benefit experience: configuring and maintaining benefit websites, building payroll and carrier API integrations, and creating communications that help employees actually understand and appreciate their benefits. This is a technical, client-facing role with broad ownership and real visibility.
What You'll Do

  • Configure and maintain client benefit websites - benefit plan details, costs, documents, notifications, and videos
  • Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor
  • Establish and maintain carrier API integrations, updating configurations at each client renewal
  • Develop and update the Austin internal system for each client through their renewal cycle
  • Create modern, clear employee communications that simplify onboarding and offboarding
  • Prepare paper enrollment documentation for clients not yet on online platforms
  • Conduct system audits to verify calculations match carrier contract provisions and resolve discrepancies
  • Oversee changes and updates within client online enrollment platforms, identifying challenges proactively
  • Follow and maintain the Austin Navigator renewal process for all applicable clients
  • Collaborate with Client Experience and Analytics teams and maintain strong vendor relationships
What You Bring
  • Proficiency in Microsoft Office Suite including Word, Excel, Publisher, and PowerPoint
  • Strong analytical skills - you spot discrepancies before they become problems
  • Excellent written and verbal communication skills for both technical and non-technical audiences
  • Bachelor's degree preferred; 2+ years in a benefits admin role accepted in lieu of degree

Why Austin Benefits Group?
Tech-Forward Firm
We're investing in digital infrastructure and you'll help shape how it grows.
Cross-Team Collaboration
You'll work alongside Client Experience, Analytics, and carrier partners.
Grow With Us
This role has room to evolve as our digital capabilities expand.
Compensation & Benefits
We believe great people deserve great rewards. Here's what comes with joining Austin Benefits Group:
Competitive Salary
A strong base that reflects your experience and the value you bring to the team.
Unmatched Employee Benefits
Best-in-class health, dental, and vision coverage with high employer contributions. We don't just sell great benefits - we live them.
Generous 401(k) Match
An extremely competitive employer match so you can build real long-term wealth, not just a paycheck.
Summer Fridays
Early dismissal on Fridays during summer months. You've earned it.
Remote Fridays
Work from home every Friday, year-round. We trust you to get the job done.
Competitive PTO
A generous paid time off policy that lets you actually recharge - not just accrue days you never use.
Paid Holidays
A robust holiday schedule so you can be present for the moments that matter most.
Family Event Time Off
Life's biggest moments shouldn't require a negotiation. Dedicated time off for the events that matter most.
Volunteer Time Off
We're proud community advocates. Paid volunteer time off so you can give back to the causes you care about.
Professional Development
Sponsored education, industry seminars, and ongoing training to keep your career moving forward.
License Support
Full support for obtaining and retaining your insurance license - costs covered, resources provided.
Ready to make your move?
Apply today and let's talk about what's possible at Austin Benefits Group.

Apply