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Operations Coordinator

Operations Coordinator

Location: Charlotte, NC (On-Site) Reports To: EVP - Operations

Dash Courier & Logistics is a fast-moving transportation and logistics company focused on dependable service, operational excellence, and strong customer service. We serve a wide range of delivery and logistics needs while building a team that values accountability, responsiveness, and hands-on execution. More information can be found at www.dashcourier.com

Position Summary

Dash Courier & Logistics is seeking an Operations Coordinator to support daily dispatch operations, customer service, internal systems, and compliance functions across the business. This hands-on role works directly with the EVP of Operations and serves as a key support resource for operations, technology, and compliance across all markets. The ideal candidate is highly organized, comfortable in a fast-paced environment, and able to manage multiple responsibilities across dispatch, systems support, customer communication, and compliance.

Key Responsibilities

• Dispatch & Order Management
• Coordinate dispatch operations by assigning orders to contractors, monitoring active deliveries, communicating throughout the order lifecycle, and resolving service issues as they arise.
• Customer Service & Order Entry
• Support customer service and order entry by handling phone and email requests, entering and managing orders in Xcelerator, providing quotes and service recommendations, and following through on status updates and documentation.
• Systems & Internal IT Support
• Provide systems and internal IT support by assisting with user access, troubleshooting, Microsoft 365 and Azure administration, system setup, networking support, vendor coordination, and the performance of Xcelerator, MobileTek, and related platforms.
• Compliance, Safety & CAPA Management
• Help manage compliance and safety processes through Veroot, contractor onboarding, credential tracking, TSA documentation, CAPA follow-up, and maintenance of audit-ready files, vehicle packets, and safety records across all markets.
• Business Development & Data Support
• Support business development and reporting through quoting, routing, pricing analysis, Xcelerator data review, and assistance with new customer setups and implementations.
• Training, Documentation & Cross-Functional Support
• Maintain SOPs, training materials, and process documentation; support onboarding and retraining; and step into Dispatch, CSR, or other operational duties as needed.

What We're Looking For

• Strong problem-solving, organization, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
• Experience in logistics, dispatch, or operations is strongly preferred. Strong computer skills are required, and experience with Microsoft 365, Excel, Azure, computer networking, and systems support is a plus.

What We Offer

• Direct support to executive leadership
• Central role in dispatch, systems, compliance, and operations
• Exposure to IT, operations, safety, and pricing strategy
• Opportunity for growth into management roles

Work Environment

• On-site role in a fast-paced logistics/dispatch environment
• May require flexibility in schedule based on operational needs (some travel may be required)
• Hands-on, team-oriented, and execution-driven

If you are highly organized, hands-on, and ready to support a fast-moving logistics operation, we'd like to hear from you. To apply, please submit your resume and a brief summary of your experience.

Must be able to pass a background check with no felonies or DUI's in the past 7 years. Any job offer will be based on the results of the background check.