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What are the key skills and qualifications needed to thrive in the Copa position, and why are they important?

To thrive as a Copa (waiter/waitress in Spanish-speaking countries), you need strong customer service skills, attention to detail, and experience or training in hospitality or food and beverage service. Familiarity with point-of-sale (POS) systems and food safety certifications are often required. Excellent communication, teamwork, and the ability to remain calm under pressure help you stand out in busy restaurant environments. These skills are important to ensure a positive dining experience for guests and efficient restaurant operations.

What are the typical working hours and environment like for a Copa?

Copa positions often involve working flexible hours, including evenings, weekends, and holidays, due to the nature of the hospitality industry. The work environment is usually fast-paced and can be physically demanding, requiring staff to be on their feet for extended periods. Copas work closely with kitchen staff, bartenders, and other servers to ensure guests are served promptly and courteously. Teamwork and multitasking are essential, as you may be balancing several tables and service requests at once. While demanding, the role offers valuable interpersonal experience and opportunities for advancement within restaurants or hospitality management.

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Infographic showing various Copa job openings in Utah as of July 2026, with employment types broken down into 68% Full Time, 9% Part Time, 3% Contract, and 20% Nights. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Internal Only - US Synthetic - Director of Sales - Bearings

ussynthetic.com

Orem, UT • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

New


Job description

This is a range 10 position and will close 8/7/2026


US Synthetic is looking for aDirector of Sales- Bearings,locatedinOrem, UT.

What'sin it For You:

  • The ability to make an impact and shape your career with a company that is passionate about growth
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
  • Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement
  • Comprehensive benefits package starting at day 1 of employment - medical, dental, vision, matching 401k, and more!

Preferred Knowledge,Skillsand Attributes

  • Lives and cultivates the USS values of trust, fun, respect, growth, and service
  • Master problem solverdemonstratedwith history of root cause problem solving of business problems with customers
  • Has deep enterprise knowledge across the value stream and has functionalexpertisein technical sales
  • Change agent for enterprise aligned to lean principles (leanmfg.and new product & process development)
  • Coached & developed customer engineers and leaders

Roles:

  1. Lead sales systems and resources to deliver Best Relationships, Best Products and Best Speed to the customer and improve revenue & profitability of the value stream.
  1. Value stream team member to coordinate and achieve an operationally excellent,high-performancevalue stream to deliver value to the customer
  1. Coordinate, council, share, learn best practices from other NPD/Engineering managers across USS enterprise

Role #1 Lead sales systems and resources to deliver Best Relationships, Best Products and Best Speed to the customer and improve revenue & profitability of the value stream.

Critical Outputs: Profitable Operational Value Streams:

Key metrics & drivers

  • Revenue
  • Market share
  • Growthin both drilling and non-drilling bearings applications
  • Adoption rate
  • Price per part
  • Customer relationship
  • Market & brand recognition
  • Forecasting & planning accuracy

Alignment within Sales and across boundaries/functions

Shard Vision

  1. Belief, understanding and commitment to our purpose of improving lives and everyindividual'sspecificconnectionsto business, customer, and value creation performance.
  1. Create a shared vision of excellence and perfection for sales for the value stream to continuously work toward.

Shared Strategy

  1. Shared visibility of performance of the sales systems and value stream and its inherent gaps/opportunities.
  1. Prioritized,coordinatedand visual improvement plans shared across the value stream and support groups.
  1. Clear connections to the value stream and organizational improvement plans

Shared Culture

  1. Belief,understandingand commitment to the principles of excellence
  1. Belief, understanding and commitment to the system,processand work standards
  1. Value creationworkpattern mindset with every employee
  1. Intolerance for waste, variation, overburden, and safety risk
  1. Belief, understanding and commitment to working the TFROGS way

Skill

  1. Clarity of COPA and job skills related to sales for all customer engineersandexternalsalespartnersin the value stream
  1. Enable customer engineers& externalsalespartnersto develop skillsrequiredfor their COPA

Systems & Principles

Understand, Practice and Lead change based on the LPPD,mfg.and sales principles

  1. People first
  1. Deeply understand what the product needs to be
  1. Create flow andeliminatewaste for speed to market
  1. Build in knowledge and knowledge reuse
  1. It'sa team sport
  1. Design the value stream

Sales Systems:

  1. Daily management (on/off track, daily correlation meeting)
  1. Andon response to get back on track
  1. VOC capture (i.e.Application specific design)
  1. Customer relationship development and management
  1. Pricing and understanding value
  1. Negotiations
  1. Sales and operations planning
  1. Forecasting
  1. Delivery systems (Kanban, replenishment, etc.)
  1. Customer engineer& externalsalespartnersskill development
  1. Product lifecycle management
  1. Sales A3 Strategy

Other Essential Functions

Member of theBearingsGuiding Coalition

Lead the Customer Engineer/SalesTeam

Coachengineersassigned (CE)

Sales A3 Strategy for thebearingsvalue stream

Customer and business development

  • Travel required (12-16 trips per year)

Role #2 Value stream team member to coordinate and achieve an operationally excellent,high-performancevalue stream to deliver value to the customer

  1. To ensure that the critical inputs to the operational value stream are known, deployed and managed

Critical Inputs to the operational value stream

VOC - Define customer value

Machines/hardware/Processes:Capable, single piece, repeatable, BIT, poke yoked, predictable, simple, available, constrained, tagged, ergonomic, guarded, safe

Manpower: skilled, stable, disciplined, available, flexible, healthy

Materials: Available, to spec, at pace, low variety, safe, JIT

Information:
Simple, complete, effective work instructions, quality feedback, signals to work, pace, plan, recipes, delivery feedback, visible cost, Accurate,timely, complete info, Safety risk

High PerformanceWork Site- organized, visual, Standardized, start right, clean

Culture- Stop and Fix, kaizen, problem solving, seek perfection, protecting each other, risk, waste, variation, overburden intolerant, TFROGS

  1. Andon andtempcounter measure failures caused by unknown, undefined, not followed, or inadequate systems inputs and value stream work to ensure the preservation of value and organizational learning and awareness.
  1. Build and manage with the value stream team a map of the value stream and its critical gaps.
  1. Create and execute a kaizen plan to improve the value stream.
  1. Manage the boundaries between shared functions and value stream needs.

Role #3: Coordinate, council, share, learn best practices from other sales andmanagers & functional leaders across USS enterprise

  1. Ensure,checkand align your vision and practices of sales excellence with others who hold the same responsibilities
  1. Seek out and learn from the best in the world at sales, and adapt your vision and work
  1. Support other operational value streams in their efforts to serve the customer

Minimum Qualifications:

  • Immigration sponsorship not available for this role
  • Bachelor's degree inengineeringwith MBA preferred
  • 10 years of experience(bearings experience preferred)in customer engineering, sales, or product development

Physical Demands:

  • Some standing, walking, and reaching
  • Sit for eight or more hours
  • Walk through factory as needed/wear proper PPE
  • Use of safety equipment (Safety glasses, steel toe shoes,additionalPPE whererequired) while on production floor
  • Traveling to see customers