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Hotel Director of Sales & Catering

Royle Hotel Milwaukee Airport - Soon to be the Radisson Hotel Milwaukee Airport

What's in it for you?

• Competitive compensation package with bonus plan
• Hotel discount at locations worldwide
• Paid time off and holiday pay incentives
• Professional development and growth opportunities
• 401(k) available for all associates
• Full benefit options available (medical, dental, and vision insurance)

About this job:

ROI Hospitality is looking for an energetic, positive, tenacious Director of Sales & Catering to plan sales strategies and increase revenue/occupancy levels at our Royle Hotel Milwaukee Airport - Soon to be the Radisson Hotel Milwaukee Airport (178 rooms & 20,000 Sq. Ft. Meeting Space).

ROI Hospitality team members are passionate about their work and like to have fun! In this role, you will perform aggressive and targeted solicitation of new business opportunities through outside, personal, telephone and correspondence calls while maintaining relationships with existing accounts. This position will require occasional travel within the hotel market. If you want to have fun, be valued, and make a difference…apply today!

Responsibilities:

Sales Responsibilities

• Solicit, sell, and promote hotel to both group and transient customers.
• Work closely with the RDOS and GM to maximize revenue and total occupancy.
• Develop and maintain relationships with clients to produce room sales, F&B sales, and catering/banquet services.
• Assist in the overall success of hotel operations and revenue management practices.
• Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
• Create effective sales proposals and conduct property site tours for prospective clients.
• Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
• Maintain an active sales pipeline with a targeted goal of 60+ qualified in-person, telephone, and correspondence sales calls every two weeks; Participate in Regency’s SalesRev Program.
• Oversight of the Sales Coordinator position.
• Assist with hotel advertising and social media campaigns.
• Perform administrative duties including updating sales trace system (Delphi), producing sales and activity reports, maintaining account and contact information, entering tentative/confirmed room blocks.
• Represent the hotels at conventions, tradeshows, and networking events.
• Maintain awareness of trends in the marketplace, strengths/weaknesses of the competition and product/service knowledge.
• Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.
• This position will require occasional travel within the hotel market.

Catering Responsibilities:

• Lead all catering operations, including sales strategies, event planning, and banquet execution, to maximize profitability and guest satisfaction.
• Hire, lead, mentor, and manage the catering team, fostering a culture of excellence and teamwork.
• Conduct performance evaluations, provide coaching, and support career development for team members.
• Actively solicit and secure new business, including corporate, social, and group events.
• Optimize space utilization and manage function space allocation to maximize revenue.
• Work with revenue teams to develop event pricing strategies for related market segments and forecasting.
• Lead sales activities, including responding to inquiries, managing leads, and driving event conversions.
• Build and maintain relationships with key accounts, event planners, and stakeholders.
• Liaise with department heads such as Chefs, Bar Managers, Banquet Managers, and Front Office Managers to ensure smooth execution of all catering and group events.
• Oversee audio-visual requirements and ensure all logistical aspects of the event are handled efficiently.
• Prepare reports on booking pace, forecasting, month-end analysis, and other relevant metrics.
• Ensure team and relevant operating departments are kept up to date with competitor activities and provide insights on the market when required.
• Ensure compliance with safety and sanitation standards.
• Monitor industry trends and competitor activities to ensure the hotel remains at the forefront of catering excellence.
• Ensure compliance with health and safety standards, as well as ROI policies and procedures.

Qualifications:

• Candidate must have 3-5 years of hotel sales experience.
• Prefer previous experience with hotel property management system (ChoiceAdvantage) and CRM experience preferred (STS).
• Previous experience with the Choice and/or Radisson Brands preferred.
• Highly motivated and target driven with a proven track record in closing sales.
• Exceptional relationship management, time management and organizational skills.
• Positive, team focused and guest service centered attitude.
• Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
• Skilled in Microsoft suites of products (Word, Excel, Outlook).
• Professional demeanor and appearance.