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Job Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusivecultureand a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!

As an Automotive Case Management (Remote) tentative,you'lljoin an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth,we'relooking for more talentedgame-changersto join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This isa great opportunityto reimagine an all-new career journey and develop "friends for life" at the same time.We'llgive you all the training,technologies, and continuing supportyou'llneed to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That'swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou'vealways envisioned.

WHAT YOU WILL DO IN THIS ROLE

As an Automotive Case Management (Remote) ,you'll:

• Respond toescalatedautomotive-related product questions and concernsin a timely manner.

• Resolve customer inquiries following standardized processes while referencing an internal knowledge base,

• Identifycustomer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensuretimelyresolutions.

• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.

• Communicate, in writing (email, text, or chat), with customersregardingtheir motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.

• Deliver expert customer experiences...with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Case Management (Remote) role include:

• High School diploma orGED, andbe at least 18 years of age.

• Automotiveenthusiastor have a relative knowledge of how automobiles work.

• Possess natural customer service skills and genuinely enjoy helping people.

• Be an empathetic problem solver and critical thinker.

• Comfortable working with computers and the internet, as well asoperatingseveral applications simultaneously.

• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.

• Proficiencyin fast-paced multi-tasking

• Eagerness to learnnew technologies

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people."That'swhy we significantly invest in ourgame-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Andwe'llinvest in YOU to aid in your career path and in your personal development. In this role,you'llalso be provided with:

• The base salary range for this position is $16.00-$21.00/hour, (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location,qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employeeassistanceprogram, 401(k) retirement plan, paid time off andholidaysand paid learning days. We accept applications for this position on an ongoing basis.

• DailyPayenrollment option to access pay "early," when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,OneEarthChampions, and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• A modern,state-of-the-artoffice setting with advanced technologies anda great team

• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean UpDay, #MyOneEarthPromise, and more

• A range of otherperksand benefits

  REIMAGINE THE BEST VERSION OF YOU!

  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

  
  

  JOB AVAILABILITY

  We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

  
  Physical and Mental Requirements:
  
  The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

  Equal Employment Opportunity:
  

  Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

  For more information regarding your EEO rights as an applicant, please visit the following websites:

  English

  Spanish

  Accommodation:
  

  Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

  Artificial Intelligence:
  

  As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

  Work Authorization:

  In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

  For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Location:

Language Requirements:

Time Type:

Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE