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Concentrix Rate Jobs in Tennessee (NOW HIRING)

Then a Sales Representative position at Concentrix is just the right place for you! As a Sales ... Track activity, conversion rates, and pipeline health in the CRM. * Use AI-powered tools and market ...

Customer Acquisition Specialist

Nashville, TN · On-site +1

$16.49 - $21.64/hr

Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our ... The base salary range for this position is $16.49- $21.64/hr. (pay rate will not be below the ...

Concentrix Rate information

What are the key skills and qualifications needed to thrive as a Concentrix customer service representative, and why are they important?

To thrive as a Concentrix Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and basic computer applications is important. Patience, active listening, and adaptability are standout soft skills for this role. These skills ensure effective customer interactions, high satisfaction rates, and the ability to resolve issues efficiently in a fast-paced environment.

What is a Concentrix Rate?

A Concentrix Rate usually refers to the hourly or salary pay rate offered to employees working at Concentrix, a global business services company. Pay rates can vary widely depending on the job role, location, and level of experience. For entry-level customer service representatives, rates often range from minimum wage up to $20 per hour, while specialized positions and management roles may offer higher compensation. It's important to check specific job postings or contact Concentrix directly for the most accurate and current rate information.

What is the difference between Concentrix Rate vs Customer Service Representative?

AspectConcentrix RateCustomer Service Representative
Typical Pay RateHourly or per call basis, varies by projectHourly wage, often minimum wage to $20/hour
Work EnvironmentRemote or call center settingsCall centers, remote options
Required CredentialsHigh school diploma, sometimes additional certificationsHigh school diploma usually sufficient
Industry UsageCustomer support, tech support, salesCustomer support, sales, order processing

Concentrix Rate refers to the pay structure used by Concentrix for various customer support roles, often project-based. Customer Service Representatives typically earn hourly wages in call centers or remotely. While both roles involve customer interaction, Concentrix Rate emphasizes pay models, whereas Customer Service Representative describes the job function. Understanding these differences helps job seekers compare compensation and work environments effectively.

What are some common challenges faced by employees working in a Concentrix Rate role, and how can they be successfully managed?

Employees in a Concentrix Rate role often encounter challenges such as meeting strict performance metrics, handling high call volumes, and adapting to frequent policy updates. Successfully managing these challenges involves staying organized, actively participating in ongoing training, and utilizing support resources provided by team leads and supervisors. Building strong communication skills and maintaining a positive attitude can also help employees deliver excellent customer service, which is often a key expectation in this environment.
What are popular job titles related to Concentrix Rate jobs in Tennessee? For Concentrix Rate jobs in Tennessee, the most frequently searched job titles are:
Infographic showing various Concentrix Rate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 21% Part Time, 1% Temporary, 8% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Sales Development Representative

Cnx

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Job Title:

Sales Development Representative

Job Description

The Sales Development Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusivecultureand a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a Sales Representative position at Concentrix is just the right place for you!

As a Sales Development Representative,you'lljoin an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "gamechangers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth,we'relooking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT


This isa great opportunityto reimagine an all-new career journey and develop "friends for life" at the same time.We'llgive you all the training,technologies, and continuing supportyou'llneed to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within!That'swhy we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of careeryou'vealways envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Sales Development Representative, you will:

  • Manage a personal pipeline of prospects frominitialoutreach through qualification.

  • Execute outbound prospecting strategies using phone, email, social media, and events.

  • Respondto inbound leads with urgency, conducting deeper qualification conversations.

  • Research accounts to understand key stakeholders, challenges, and buying signals.

  • Collaborate with account executives to develop account-specific entry strategies.

  • Schedule andparticipateinprospectmeetings or demos, ensuring smooth handoffs. Track activity, conversion rates, and pipeline health in the CRM.

  • Use AI-powered tools and market data to prioritize outreach and craft personalized messaging.

  • Achieve and exceed monthly and quarterly pipeline generation targets. Provide feedbacktomarketing on lead quality and campaign performance.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Development Representative role include:

  • Ability to commute to and work in our Nashville, TN officeatleast 2 daysor moreper week.

  • A bachelor's degreeis preferred.

  • (2+ years) experience in sales development, lead generation, or inside sales.

  • Track recordof consistently achieving or surpassing lead-to-opportunity conversion targets.

  • Familiarity with account-based marketing (ABM) strategies.
    Representatives.

  • You Have:Strong communicationand discovery skills, with experience engaging prospects across multiple channels.

  • Proven success in meeting or exceeding prospecting or pipeline generation targets. Ability to research accounts, uncover prospect needs, and tailor messaging accordingly.

  • A growingproficiencyin applying AI and analytics to refine prospecting, improve conversion, and manage pipeline health.

  • Experience working with CRM tools (Salesforce.com preferred) and sales engagement platforms.

  • Strong organizational and time management skills to balance prospecting volume with quality.

  • Ability to collaborate effectively with account executives and marketing teams

  • Mustresidein the United States and have a valid U.S. address for residence

  • Deliver expert customer experiences...with a smile.

Competencies for Success:

  • Accountability (Proficient): Own your pipeline and deliver on targets consistently.

  • Effective Communication (Proficient): Craft persuasive outreach anddiscoveryconversations.

  • Customer Focus (Competent): Alignqualificationwithprospectneeds andsales objectives.

  • Collaboration (Proficient): Partner effectively with account executives to drive conversion.

  • Resilience, Curiosity & Adaptability (Proficient): Adjust outreach strategies to improve outcomes.

  • Diagnostic Information Gathering (Competent): Conduct deeperdiscoveryto uncover buying signals.

  • Time Management (Proficient): Balance multiple outreach campaigns with consistent quality.

  • Technology & Data Fluency (Competent): Leverage CRM, AI, and engagement tools to driveefficiency.

  • Commercial Awareness (Competent): Understand industry trends and competitive dynamics to position

  • outreach effectively

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people."That'swhy we significantly invest in ourgame-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. Andwe'llinvest in YOU to aid in your career path and in your personal development. In this role,you'llalso be provided with:

  • The base salary range for this position is $18.13-$20.03/hr(pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employeeassistanceprogram (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

  • DailyPayenrollment option to access pay "early," when you want it

  • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech,OneEarthChampions, and more

  • Health and wellness programs with trained partners to help promote a healthy you

  • Mentorship programs that support your rewarding career journey

  • A modern,state-of-the-artoffice setting with advanced technologies anda great team

  • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

  • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean UpDay, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000game-changersaround the globe call Concentrix their "employer of choice."

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible.

ACKNOWLEDGEMENTS:

Physical and Mental Requirements

The employeeis regularly required tooperatea computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work isgenerally sedentaryin nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more informationregardingyour EEO rights as an applicant, please visit the following websites:

  • English

  • Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation toparticipatein any stage of the application or interview process, please let us know. Requests may be made by contactingapp.acco@concentrix.com. All information will be treated confidentially and used solely tofacilitateyour participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools toassistin the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materialssubmittedto help usidentifythe best candidates for the role.

Work Authorization

In accordance withfederal law, only applicants who are legally authorized to work in the United States will be considered for this position. Mustresidein the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE.

Location:

USA Nashville - 621 Mainstream Drive

Language Requirements:

Time Type:


Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE