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Position Summary: Manage and assist with the operations of Nehemiah Gateway Community Development Corporation (CDC) Volunteer Income Tax Assistance (VITA) program sites to prepare free tax returns for working families with income under $67,000. This is an exciting and rewarding position that interacts with many clients, dedicated volunteers, and stakeholders while developing people and tax skills. The Site Manager is ultimately responsible for the coordination, organization, and supervision of the day-to-day tax site operations, including but not limited to IRS compliance and quality control, recruiting and training volunteers, and supporting outreach activities. The successful candidate will be a strong problem solver, committed team player, flexible, detail-oriented, organized, and possess the ability to work with a variety of stakeholders.

Required Training Prior to VITA Site Manager Placement: Prior to starting the position, the Site Manager must complete all required IRS annual certifications.

Essential Functions of the Position:

• Attend all training sessions and meetings to keep up with requirements and the latest tax updates.
• Oversee day-to-day operations of the tax site, including the intake, preparation, quality review, and filing of tax returns.
• Manage the tax site calendar, including but not limited to scheduling and maintaining appointments.
• Conduct quality reviews of completed tax returns to ensure accuracy and compliance with IRS guidelines. Ensures the site adheres to all IRS rules and procedures.
• Provide customer service to clients, resolve complex issues, and ensure taxpayer privacy and confidentiality are maintained.
• Proactively support and mentor volunteers by providing ongoing training and assistance beyond tax preparation to include other aspects of the tax site operations (quality control, filing, screening clients, etc.). Cultivates a positive and collaborative environment for the volunteer team.
• Comply with the IRS Standards of Conduct, Quality Site Requirements, Privacy, and Security guidelines.
• Follow Nehemiah Gateway CDC site Handbook and documentation requirements.
• Obtain a Delaware Business License, which is required for all independent contractors.

Required Qualifications:

• Tax preparation experience.
• Good written and oral communication skills.
• Proficiency in Microsoft Office products, Zoom, and tax processing software used for tax preparation at the tax sites.
• Ability to work with the public, volunteers, clients, and community partners in a helpful and supportive manner.
• Willingness to work in a hectic, ever-changing environment with respect and good humor.
• Ability to work in a flexible and fast-paced setting with little supervision and work as part of a team.
• Must possess the ability to learn tax law and software required to process tax returns.
• Bilingual (in Spanish) preferred but not required.
• High school diploma (or equivalent) or higher preferred but not required.

Length of Position: Seasonal position from January 2025 to April 2025. The training required begins in December 2025. Candidate must have evening and weekend availability.

Selection Process: Interested individuals must submit a current resume to the Nehemiah Gateway CDC. Staff will review the application, request an interview and application (if appropriate), conduct reference and/or background checks, and match a potential applicant with a host site. Individuals will not be allowed to start orientation or be enrolled in the program until all appropriate background, certification, and paperwork is received by Nehemiah Gateway CDC.

Position Clarification: This is a grant-funded position and is based upon funding availability. This is a seasonal contractor part-time position. Nehemiah Gateway CDC is an Equal Opportunity Employer.