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Customer Operations Specialist

About the Role

Aalchem is seeking a highly detail-oriented and solutions-focused Customer Operations Specialist to join our team. This role goes well beyond traditional customer service. The right person will enjoy working through complex information, solving problems, coordinating across departments, and ensuring orders are processed accurately from start to finish.

This position is ideal for someone who is naturally curious, organized, and comfortable navigating situations that do not always have a clear or standard answer. You will work closely with customers, sales, purchasing, and warehouse/inventory teams to support order processing, inventory verification, shipment coordination, and customer communication.

If you enjoy solving puzzles, managing details, asking good questions, and finding the right answer rather than relying on a script, this could be a strong fit.

What You’ll Do

In this role, you will be responsible for supporting customer orders and internal coordination with a focus on accuracy, follow-through, and strong communication. Key responsibilities include:

• Processing customer orders accurately and efficiently.
• Communicating with sales representatives and internal departments to ensure order details are complete and accurate.
• Verifying inventory availability, sales pricing, and order details.
• Working closely with purchasing, sales, warehouse, and inventory teams to coordinate customer needs.
• Setting up shipments, including both LTL and FTL freight.
• Corresponding with customers and responding to questions, requests, and order-related needs.
• Identifying potential issues, asking thoughtful questions, and helping resolve problems before they become larger concerns.
• Balancing customer satisfaction with operational requirements, timelines, and company processes.

What We’re Looking For

The ideal candidate is someone who brings a strong sense of ownership, accuracy, persistence, and curiosity to their work. This person should be comfortable managing multiple priorities, learning detailed processes, and working independently to find answers when needed.

Successful candidates will demonstrate:

• Exceptional attention to detail and a commitment to accuracy.
• Strong critical thinking and decision-making skills.
• The ability to learn and retain complex processes, procedures, and product knowledge.
• Excellent organizational and time-management skills.  
• A proactive, resourceful approach to problem-solving.
• Confidence working through ambiguity and handling situations that may not have a clear or standard solution.
• Strong written and verbal communication skills.
• A high level of accountability, ownership, and follow-through.
• The ability to stay composed and effective in a fast-paced, detail-intensive environment.

Experience That May Be a Strong Fit

While prior customer service experience can be helpful, this role is often a better fit for individuals who have succeeded in detail-intensive positions where accuracy, coordination, and problem-solving were key parts of the job. Candidates with backgrounds in administrative support, logistics, operations, technical support, account management, distribution, order processing, inventory, or similar roles may transition especially well into this position.

Preferred qualifications include:

• Approximately two years of related experience in order processing, administrative support, logistics, customer operations, account management, or a similar environment.
• Experience using computers and order processing systems.
• Familiarity with ERP systems; ChemPax experience is a plus but not required.
• Strong Outlook skills and working knowledge of Excel.
• Experience in distribution, inventory, logistics, or shipment coordination is helpful.
• A self-motivated, inquisitive mindset with the ability to research, problem-solve, and work autonomously.

Ideal Work Style

This role is a strong fit for someone who likes to dig in, learn, and figure things out. The ideal candidate is not easily intimidated by complexity, enjoys working with both customers and internal teams, and brings a practical, can-do mindset to their work.

We are looking for someone who is approachable, customer-focused, and comfortable building rapport through clear communication and everyday conversation. A sense of humor, curiosity, and grit will serve this person well in the role.

Benefits

• This position is eligible for a comprehensive benefits package including Medical/Rx, Dental, Vision, Life/AD&D, STD, 401(k) with company match and voluntary benefit options