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Search FAQs:
Just click the "Post to Job Boards" button and select any plan. We ask for a credit card to validate your account and allow for a seamless transition if you decide to keep your account active past 4 days (i.e. we won't have to take your job posting offline to wait for your credit card). If you decide to cancel on your Account page before the free trial ends you will not be charged anything. You can keep whatever candidates you receive.
Job slots represent the number of jobs you can have live on the job boards at any given time. For example, if you are on a ZipRecruiter plan with 3 job slots, you can post 3 jobs today and replace them with 3 different jobs tomorrow without needing any more slots. You can freely swap jobs in and out of these slots by closing and posting jobs as needed. If you need additional job slots just select a higher plan on the Select Plan page.
50+ top job boards and counting. We are always adding more job boards.
To learn more about the kinds of jobs that can be posted to ZipRecruiter, please view our job posting guidelines.
A new job posting will usually take 24 hours to appear on outside job boards. Also, when you edit your job description, your changes will take about 24 hours to be reflected on outside job boards. Likewise, if you close the job it will take 24 hours to be removed from them.
To learn more about posting evergreen jobs on ZipRecruiter, review our evergreen job info.
Yes, the number of jobs you can have posted to job boards at the same time (we call these 'job slots') is limited depending on your subscription plan. To view these limits and your current plan, view the Select Plan page.
No. Once you are a ZipRecruiter subscriber, you will pay no extra fees to post your jobs to the majority of our job boards. We do offer optional posting to several paid job boards if you want to get even more distribution (like Monster, etc).
You could, but we think it is a huge pain in the neck. We created ZipRecruiter to make this process more efficient, effective and delightful. Plus, all of your candidates will come into one list rather than trying to manage it all through your inbox. We even integrate with the top paid boards like Monster so you can do everything in one place.
By doing this, candidates may choose not to click our "Apply Now" button to submit their resume and interview answers. If they apply through our system you can view their resumes and interview answers online as well as collaborate on rating them with your colleagues. We will email you as soon as you get a new candidate so there is no need to include your phone or email address in the job description.
Yes, we are planning on adding many more free job boards, and also the paid job boards. The goal is for you to manage all of your job postings through ZipRecruiter instead of creating/managing dozens of accounts across all of the job board sites. If you have a favorite job board you would like us to include, please contact us and let us know!
Yes, we work with leading veteran job boards. To have your jobs receive additional exposure to the veteran community, contact Sales to learn more
TrafficBoost gets you up to 300 additional visitors to your job description by promoting your job to millions of active job seekers in our daily job alerts. It's a great way to get additional traffic to your posting. Note that jobs posted in very rural areas will likely get less than the maximum visitors. Click here to learn more about TrafficBoost.
Yes, you can add a Custom Apply URL for each job you post. Just select the "Custom Apply URL" option on the Edit Job page and enter the URL that points directly to the application page created by your ATS.
ZipRecruiter is your one stop shop for posting a job. You post your job through us, and we send your job to our 50+ job board partners. This kind of exposure helps drive candidates to your position to fulfill your hiring needs fast.
You can view all of our job board partners at ZipRecruiter.com/job-boards. We automatically send your active jobs to all of the job boards listed under “Job Boards”. Premium boards, Veteran Boards, and Social Networks are not included in your subscription. Premium and Veteran boards require an additional fee in addition to your current subscription. Social networks do not require an additional fee but you do need to share the job from within your ZipRecruiter Account.
A new job posting will usually take 24 hours to appear on outside job boards, so you should start to see some activity after the 24 hour mark. If it's been over 24 hours and you have yet to see activity on your job, feel free to give the Customer Support Team a call. We'd love to help you optimize your job for the best possible exposure.
Unfortunately we do not have statistics on job performance in a specific industry because there are many factors that effect a job's performance. Make sure that you try to write clear and concise job titles with strong keywords and quality job descriptions to help yield the best results.
Our site works best with Firefox, Google Chrome and Internet Explorer 9.0 or higher. If you think you are experiencing a site issue it may be easily resolved by clearing your browsing history and refreshing your page. You can also go to ZipRecruiter.com/cookies-clear to clear your browsing data as well. If you are still experiencing an issue, feel free to call the Customer Support Team for further assistance.
Here at ZipRecruiter, all new accounts go through a verification process prior to sending off your job ads. If a hiring company's job violate our terms of service, we then terminate the account. We apologize in advance for the inconvience, but with countless site visitors and a variety of job board partners, it is our responsibility to ensure the quality and legitimacy of the jobs being posted on our site.
Facebook, LinkedIn, Twitter and Google+. We support posting to LinkedIn Groups and Facebook Pages in addition to profile posting.
LinkedIn groups have proven to be an effective way to attract high quality candidates. From a job's "Get More Candidates" page (or your My Jobs page) you can click on the post to LinkedIn button. In the LinkedIn popup, check the "Post to groups" checkbox and type in the name(s) of group(s). When you post, it will now also include a posting to the groups you specified.
Some LinkedIn groups are moderated, and for such groups there is currently no way to post to the jobs tab (LinkedIn's API does not support it), which means that your jobs will be posted to Discussions. Some group moderators are OK with posting to the Discussions tab, while others don't like it.
We post to all social networks immediately, but there may be some lag time between posting and when the post appears to your contacts. Also, LinkedIn groups that are moderated require the moderator's approval before the post can be seen in the group.
LinkedIn does not clearly specify limits for posting to groups.
To rename a job, click the name of the job from the My Jobs page and then click the "Edit Job" button when you hover over job title.
To close a job, go to the My Jobs page and then click "Close" button underneath the job name. You can always click the "Re-Post Job" button to re-post the job to the job boards if you'd like.
When you close a job, the job is removed from any job boards (within 24 hours), and the job URL will no longer be live for candidates to apply for your job. You will not lose any of your candidates associated with the job. You can re-post a job if it is taken offline (for instance, if your subscription is terminated temporarily). Just click "Re-post job" button below the job title on the My Jobs page.
After a job is closed, you can archive it by clicking the "Archive" button below the job title on the My Jobs page. When you archive a job it is removed from your job list, but not deleted. Also, the candidates associated with this job will not be altered. If the job is archived but has not received any candidates, you have the option of deleting it using the "Delete" button.
You can un-archive a previously archived job by choosing "Archived Jobs" from the "Show:" menu at the top-left of the My Jobs page. Then click on the job title to enter that job, and click the "Un-Archive" button at the top-right of the job navigation. Now this job will appear in the list with your other closed jobs.
Yes, but similar to the "Recycle Bin" on your PC, this a two step process. First, you have to Archive the job. Then click the "Delete" button below the job title within your archived jobs list. Note: you can only delete jobs that have NOT received any candidates. This is to avoid accidentally deleting candidates that you still might want to access.
Deleting jobs cannot be undone, so use this feature with caution.
It's a quick fix to refresh your job postings, just close the job and select the "Duplicate Job" button. This copies the content of your job but gives it a fresh date. You can then post your duplicate job and it is sent off to our job board partners as a new posting
The category is not as important as the actual job title. The title and key words is how your job is yielded in someone's search results. Just try to place your job in the category that is most fitting.
If you need to post an additional job but have already filled all of your job slots, then you will need to upgrade to the next available plan size. If you're not interested in upgrading, you can close one of your active jobs to make that job slot available. Once you have an available job slot, you will be able to post your new job opportunity.
FAQ answer: Job slots represent the number of jobs you can have live on the job boards at any given time. For example, if you are on a ZipRecruiter plan with 3 job slots, you can post 3 jobs today and replace them with 3 different jobs tomorrow without needing any more slots. You can freely swap jobs in and out of these slots by closing and posting jobs as needed. If you need additional job slots just select a higher plan on the Select Plan page.
The name of your company does not have to be displayed but you cannot have the hiring company listed as Confidential, Undisclosed, Anonymous, etc. It’s best to change the hiring company name to something along the lines of your industry. For example Doctor’s Office, Law Firm, Major Manufacturer still explain the nature of your business, but do not directly disclose your identity. Once you’ve added your new hiring company,it will appear in the “Hiring Company” dropdown on the edit job page. Be sure to save your changes using the “Update Job” button.
Select the category that best fits your job, and if your job happens to fall into more than one, don’t worry. The category you select is not as important as your job’s title and description, so your choice will not harm your job’s performance. It’s best to remain simple and straightforward with title and description so your job is easily found by interested, qualified candidates. Keywords in the job title as well as the job description help yield your job in a job seeker’s search results, so it is important both are in line with the position you are hiring for. Ask yourself: “If I was looking for a position like this, what terms would I search?”.
No! Every plan we offer allows an unlimited number of candidates to apply to each job.
A new job posting can take up to 24 hours to appear on outside job boards after you have posted. If you still haven't received any candidates after this time period, please make sure your phone number and/or email address are NOT in the job description. This is because many candidates will call or email you directly rather than applying through ZipRecruiter. We distribute your job and provide the best advice we can about writing quality job titles and descriptions, but we can't guarantee applicants. Feel free to request our feedback on your job ad or ask us other related questions.
We track the number of visitors to your job pages hosted on ziprecruiter.com as well as the number of people who click the "Apply" button (if the job uses a custom apply URL to your ATS). In both cases, we use web browser cookies to avoid counting the same user multiple times.
No. Candidate ratings are never visible to candidates, but are shared between users within your company. You can filter on the "View Candidates" tab by user to see other peoples' ratings.
The notes are only visible to you or any users that are on your account. Candidates can never see these notes.
When candidates are hidden, they will no longer appear in the View Candidates page for that job or the My Candidates tab. However, you can view them by filtering by Hidden Candidates in the filter pull-down menu at the top of that page. Hidden candidates do not count towards the total candidate count for that job.
This is the total elapsed time it took that candidate to complete your entire interview. This gives you a way to compare candidates relative to each other.
On the Users page, click the "Add User" button. There you can enter the name and email address of the colleague you would like to invite. Once you add the user, we will send them an invitation email. Then, they click on the link in the email and create their password. Once they are set up, they can access all of the candidates and rate them with their own ratings. You can view other users' ratings on the View Candidates page by using the filter pull-down menu at the top. You can also share internal notes on the candidate and edit their status on the Candidate Detail page
Yes, you can manually add candidates to any job posting you have created. You can include their personal information and resume and any user on your account can edit or delete them at any time. Add a candidate now.
Labels are like tags that you add to candidates to make them easier to find later. You can add labels to a candidate with phrases like "call back" or "potential interview." Later, if you filter by that label, you can see all the candidates that have been labeled that way. Labels are shared across your company's ZipRecruiter account but are never visible to candidates.
Yes, on an individual candidate page you can remove any currently-applied labels by clicking the small "X" icon inside the orange label. Once you have deleted the label from the last candidate, the label itself will be deleted.
ZipResumes are taken from a candidate's original resume and reformatted for readability and consistency. It makes scanning lots of resumes a much more efficient process. However, the original resume is always available for viewing and download.
Candidates are not contacting you unless you put your contact information in the job description. When candidates apply to your job we send you a notification email with their information and their resume is included as an attachment. All of their information is also saved in your account for you to reference once logged in.
Job performance is based on a lot of factors and varies depending on industry and location. We encourage clear and concise job descriptions and titles. If you’d like to drive more candidates to your position a TrafficBoost may be
If you notice your candidate flow has slowed down, it may be time refresh your postings. Often jobs that are 3-4 weeks old see less traffic in comparison to the first weeks. It's a quick fix to refresh your job postings, just close the job and select the "Duplicate Job" button. This copies the content of your job but gives it a fresh date. You can then post your duplicate job and it is sent off to our job board partners as a new posting.
To add a user to your account click on Users from the Account Tab. There you will see an Add New User button. Click on the button to add contact information and set access and notifications.
Yes, when you add a new user or edit an existing user, you will see a section called "Access Settings." Uncheck the account settings you do NOT want that user to be able to access.
Types of user access:
An "Account Owner" is anyone that has full access to all account features. If any of the access settings are unchecked, they are a "Restricted User."
To remove a user from your account, click on the "Deactivate" button under the specific user. Once deactivated they will not be able to login or receive any ZipRecruiter emails. They will remain on the user list in a deactivated status at the bottom. You can reactivate them at any time.
To change your own user information, click on the My User Details link from the Account Tab.
IMPORTANT: If you have the ability to edit other users and you uncheck your own "Add/Edit Users" checkbox, you will no longer be able to modify other users on the account or modify your own access settings. However, you will always be able to edit your own contact information.
ZipRecruiter allows you to create an unlimited number of "Hiring Companies" associated with your job postings. This gives you the power to post jobs for multiple employers under the same ZipRecruiter account. Each Hiring Company has unique settings for company name, company description, logo, website and header color. Each Hiring Company also has a unique page listing all the open jobs for that Hiring Company. To manage your Hiring Companies, go to the Hiring Companies page.
To add a logo to your company branding, go to the Hiring Companies page. Select the Hiring Company you would like to edit, then click the "Browse..." button next to the Company Logo field. Next, select the logo file on your computer (GIF, JPG or PNG are the recommended file format choices, and sizes of 100px or less in either direction are best). Once you save, this will change the displayed company logo on all of your jobs and company job page for this Hiring Company. You can always upload another logo or delete it at any time by clicking "Delete current logo" link.
To change the header color on your jobs and interviews, go to the Hiring Companies page. Select the Hiring Company you would like to edit, then click inside the "Header Color" field. Here you can either type in a 6-digit web color (like #000000 for black or #FF0000 for red, etc.) or select a color from the popup color palette that will appear to the right. Once you save, this will change the displayed header color on all of your jobs and interviews using this Hiring Company (currently posted jobs will take up to 24 hours to be updated).
To make your company name confidential, you have to enter something generic (like "Leading manufacturer in downtown Cleveland.") in the Company Name field on the Hiring Companies page. This will change the displayed company name on all of your jobs and interviews for this Hiring Company (currently posted jobs will take up to 24 hours to be updated).
In addition to the unlimited candidates you can collect for your own posted jobs, you can also search our database of resumes to help find the perfect fit! The resume database contains a list of job-seekers that have recently applied to other jobs in your industry and location.
First things first...don't worry, we do NOT limit the number of candidates you can receive on your posted jobs, nor do we limit the number of times you can view and download their resumes. However, ZipRecruiter has its own resume database that you can search to find even more candidates. Each ZipRecruiter plan comes with a set number of 'resume database views' per month. For example, if your plan has 250 resume database views, you can access 250 new resumes every month. Once you have viewed a resume it will show up in your My Viewed Resumes page for you to access and download as often as you'd like.
Yes. Employers must be subscribed to ZipRecruiter to access the resume database.
No, inclusion in the resume database is completely free for job-seekers. They may opt in or out at any time.
If you cannot view a resume in your web browser we recommend refreshing the page after a few moments. If you still cannot view the resume let us know. As a fallback, you can always download the resume file to your desktop using the link on the resume page.
ZipRecruiter never limits the number of candidates you receive. You can review all of the resumes that are submitted to your job posting from inside your account under the “My Candidates” tab.The number of resumes you are referring to is the number of resumes you can download a month from our Resume Database. The Resume Database allows you to search through the resumes of eager job seekers to help you fill your position fast.
If you are having problems logging in to your account, please send an email to support@.
There are also a couple solutions you might try on your own:
ZipRecruiter offers a 4-day free trial. This allows you to try it out with no risk. We do require that you enter a credit card number to get started, but as soon as you do, we will send you an email with explicit instructions explaining how to cancel and when we will charge your card if you don't. Click here to see our pricing plans.
Go to the Change Password page. Enter your new password and click the green button at the bottom to submit.
For monthly plans, we only accept payment by credit card. For invoice-based billing on our discounted longer term plans, please call our sales department directly at (800) 557-9015.
Nope. Pay month-to-month or annually. If you decide to cancel your account will stay open through the end of the period you've paid for, and you won't be billed again.
Sure thing. Simply click on the Account tab to see your options and either upgrade or downgrade your plan.
Once the term of your current plan ends, your oldest jobs (over the allowed count) will automatically be removed from job boards.
Monthly subscriptions renew every calendar month after sign up date. For example, if you signed up on April 3rd, your next billing cycle will start on May 3rd.
On your Subscription Details page, if you are within the 4-day free trial period and wish to cancel, click the "Cancel free trial" link. This will remove any job(s) currently posted from the job boards, but you will retain access to any candidates you have received.
If you are past your free trial, click the "Cancel automatic renewal" link. This will keep your account active through the end of the period you've paid for, and you won't be billed again. Once your account is cancelled you will no longer have access to your candidates, jobs or resume database.
If you want to maintain access to your account, you will need to downgrade to the Access Only Plan.
If you need additional help, please contact us.
Go to your Credit Card page. Enter your new credit card information and click the green button at the bottom to submit. Any future charges your account incurs will be billed to the new card number.
Although it is a free trial to any of our subscription plans, you are charged for that plan at the end of your trial period. This is to ensure a seamless transition into your subscription and avoids any disruption of your job postings. During the trial you can cancel at anytime prior to being billed.
You can view all of the subscription plans we offer at ZipRecrutier.com/pricing. We offer a variety of subscription plans that best fit your hiring needs **Answer is not factoring in price testing**
Prior to sending your job out to all of our job board partners, we have to ensure that you are a legitimate place of business. This is to ensure the security of our job seekers as well as our job board partners. If we are unable to find enough information then we send you an email asking that you contact us to complete the verification process.
You are sent a deactivation email explaining the reasons why your account has been deactivated. If you feel like none of those reasons are applicable please feel free to call the Customer Support Team at (877) 252-1062 and we can further explain.
You can cancel your subscription at anytime. If you are on a trial, you can cancel your subscription at anytime to avoid being billed. If you are on a paid subscription plan, you can cancel your automatic renewal, and your account will move to inactive on your next billing date. To cancel, hover your cursor over the "Account" tab on the left side of the screen and select "Subscription Details" from the pop-up menu.
If you're not completely happy then we don't want you to pay. Just send us an email and we will refund your previous payment, no questions asked! (3, 6, and 12 month plans must be canceled within the first 30 days of purchase to get a full refund.)
We only send invoices to 3, 6 and 12 month plans. If you'd like to keep track of payments for your records there are receipts available to you from inside your account.
All of our subscriptions are set up to automatically renew at the end of each billing term, but you can turn off your automatic renewal at anytime. Once the automatic renewal is off your account will move to inactive on your next billing date. If you have a monthly billing term, you are able to turn your subscription off and on as you'd like. If the automatic renewal is off, you will not be charged for the next month of service.
Our annual plans come with a 4 day free trial, just like all of our subscriptions for new users. You are charged for that plan at the end of your trial, but you are taking advantage of a significant discount. The annual plan is a commitment to 12 months of service, but when you divide the amount of the annual plan by 12 months, you see you are paying about 1/2 of the monthly cost. This equates to 6 months of free service vs. a monthly option that is active for 12 months.
We offer monthly, 3 month, and annual billing options. The monthly plans can be used month to month. 3 month and annual plans are a commitment to service for the allotted amount of time but come with significant savings vs. a monthly option.
You should see the option to enter the offer code you received on the credit card page. No worries if you don't apply the offer code, or don't have one; it just lets us know how you heard about our service. You're still completely eligible for the 4 day free trial like all new users.
Your exact billing date and time is listed for you in your account at anytime for you to reference. When logged in, hover your cursor over the "Account" tab on the left side of the screen and select "Subscription Details" from the pop-up menu. There you will see your exact billing date and time as well as other important subscription information.
Absolutely. All of our subscriptions are set up to automatically renew at the end of each billing term, but you can turn off your automatic renewal at anytime. Once the automatic renewal is off your account will move to inactive on your next billing date. If you have a monthly billing term, you are able to turn your subscription off and on as you'd like. If the automatic renewal is off, you will not be charged for the next month of service.
If you are on a trial, you will NOT be billed if you cancel prior to being billed. Your exact billing date and time is listed for you in your account at anytime for you to reference. When logged in, hover your cursor over the ""Account"" tab on the left side of the screen and select ""Subscription Details"" from the pop-up menu.
You can cancel your subscription at anytime. If you are on a trial, you can cancel your subscription at anytime to avoid being billed. If you are on a paid subscription plan, you can cancel your automatic renewal, and your account will move to inactive on your next billing date. To cancel, hover your cursor over the "Account" tab on the left side of the screen and select "Subscription Details" from the pop-up menu.
No. When you are charged, you are paid through your billing term. If you are on a paid plan and you cancel your subscription, your account will move to inactive on your next billing date.
You do not have the option to purchase a single job posting. We only offer subscription plans with an assigned number of job slots. If you only to post a single job, you would select our smallest subscription plan. If you need to post an additional job but have already filled all of your job slots, then you will need to upgrade to the next available plan size.
You can cancel your subscription at anytime during your billing term. All you have to do is turn off the automatic renewal. This let’s us know that you do not want to move forward with your subscription, so your account will move to inactive on your next billing date. To cancel your subscription, hover over the “Account” tab and select “Subscripton Details” from the pop-up menu. There you will see the option to “Cancel Auto-Renewal”.
The trial is 4 days because this gives you enough time to evaluate the service and get a general idea of how ZipRecrutier works, as well as it's capabilities. Since your free trial functions just like the subscription plan you selected, there's nothing you're missing out on with your trial and longer your job is posted, the more candidates you are able to receive. We have determined the activity you receive in the first 4 days is enough for you to make a decision about your subscription prior to moving forward.
Your mailer is an invitation to try our 4 day free trial. The offer code you received lets us know how you heard about our service. You should be able add the offer code on the credit card page, but if you can't find the box, or don'y apply the offer code, don't worry; you're still completely eligible for the 4 day free trial like all new users.
We send your jobs to some of the most visited job boards on the internet to help maximize your job’s visibility. The list of Job Board Partners maps out what’s included in your subscription. “Premium Candidate Channels” and “Veteran Job Boards” are not included in your subscription because there is an additional fee to post to them.
