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Frequently Asked Questions

If you cannot find the answer to your question below, don't hesitate to contact us or call (877) 252-1062 (6am-6pm PT daily).

Are you a job seeker?  View the job seeker FAQs

Search FAQs:

Posting to Job Boards

How do I post a job for free?

Just click the "Post to Job Boards" button and select any plan. We ask for a credit card to validate your account and allow for a seamless transition if you decide to keep your account active past 4 days (i.e. we won’t have to take your job posting offline to wait for your credit card). If you decide to cancel on your Account page before the free trial ends you will not be charged anything. You can keep whatever candidates you receive.

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What is a "job slot?"

Job slots represent the number of jobs you can have live on the job boards at any given time. For example, if you are on a ZipRecruiter plan with 3 job slots, you can post 3 jobs today and replace them with 3 different jobs tomorrow without needing any more slots. You can freely swap jobs in and out of these slots by closing and posting jobs as needed. If you need additional job slots just select a higher plan on the Select Plan page.

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How many job boards does "ZipRecruiter" distribute my jobs to?

ZipRecruiter distributes jobs to 100+ of the most visited job boards, websites and social networks on the Internet. We are always adding more job boards and sources of job seeker traffic to expand the audience for your job posting(s).

Jobs are posted to these 100+ partner sites in one of 3 ways:

  • Your jobs are automatically distributed via job feeds to our more traditional partners.
  • You can handpick which Social Networks to post your jobs on through your account. Twitter postings can be automated with a single authentication.
  • You can select specific jobs to post to Monster for an additional fee.

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What are the ZipRecruiter job posting guidelines?

To learn more about the kinds of jobs that can be posted to ZipRecruiter, please view our job posting guidelines.

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Where are my jobs being sent to?

You can view our job board partners at ZipRecruiter.com/job-boards. We automatically send your active jobs to all of the job boards listed under “Job Boards”. Premium boards and Veteran Boards are not included in your subscription. Premium and Veteran boards require an additional fee in addition to your current subscription. There is no extra charge to utilize your “Social Networks”, but your log-in information is required, so you will need to follow the necessary steps to share your job through social media. Your Twitter postings, however, can be automated with a single authentication.

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Can I pick the job boards that my ads will show up on?

No. The ZipRecruiter system automatically distributes your post to all of our 100+ job board partners.

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How long does it take for my job to show up on job boards?

A new job posting will usually take 24 hours to appear on outside job boards. Also, when you edit your job description, your changes will take about 24 hours to be reflected on outside job boards. Likewise, if you close the job it will take 24 hours to be removed from them.

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How long will my job ads stay at the top of job boards?

All job boards have an aging algorithm. The fresher the job ad, the higher it appears in results. That said, each job board uses slightly different rules. As a general rule, most job ads dramatically drop off in visibility after the first 25 - 30 days. TrafficBoost is one way to extend the period of time a job ad stays highly visible.

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I went to look on *insert job board here* and I don’t see my ad. You advertise that you post to 100+ Job boards so why is my ad not on their site?

ZipRecruiter sends your job promptly to all of our listed job boards, comprising of over 100 distribution sources. Sometimes, you don’t see your ad because the board in question has not yet updated their pages. Different job boards update with different frequency and can show different results depending on the search terms used. In some cases, their search engine may not display your job ad on the search terms you would expect. Once we deliver the job, the frequency with which it is shown is controlled by the partner entirely, not by Ziprecruiter.

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Do you still partner with Craigslist? When will Craigslist be back?

ZipRecruiter no longer maintains a partnership with Craigslist. We will continue to posts job ads to 100+ leading job boards. If you need additional traffic to your job ad, Traffic Boost can get you up to 100 additional visitors. This premium posting option includes your job ad in our daily job alerts that are sent to 25 million+ active job seekers and sponsored placement on other job boards.

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Why is my ad not on Indeed? Don’t you send ads to Indeed?

ZipRecruiter no longer maintains a partnership with Indeed.com. We will continue to posts job ads to 100+ leading job boards. If you need additional traffic to your job ad, Traffic Boost can get you up to 100 additional visitors. This premium posting option includes your job ad in our daily job alerts that are sent to 25 million+ active job seekers and sponsored placement on other job boards.

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What if my job is evergreen, or left open all the time?

To learn more about posting evergreen jobs on ZipRecruiter, review our evergreen job info.

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How many jobs can I post?

We offer a variety of subscription plans that differ based on the number of jobs you need to post. Your free trial functions just like a paid subscription plan so you are able to get a firm understanding of how ZipRecruiter works. To view the plan you selected and designated job slots, go to the “Account” tab on the v left side of your screen and select “Subscription Details” from the pop-up menu. There you will see your subscription type, total job slots, and subscription cost.

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Do I have to pay extra fees for each job board?

No. Once you are a ZipRecruiter subscriber, you will pay no extra fees to post your jobs to the majority of our job boards. We do offer optional posting to several paid job boards if you want to get even more distribution (like Monster, etc).

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Why couldn’t I just post to all these free job boards myself?

You could, but we think it is a huge pain in the neck. We created ZipRecruiter to make this process more efficient, effective and delightful. Plus, all of your candidates will come into one list rather than trying to manage it all through your inbox. We even integrate with the top paid boards like Monster so you can do everything in one place.

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Why do you recommend against including a phone number and/or email address in my job description?

By doing this, candidates may choose not to click our "Apply Now" button to submit their resume and interview answers. If they apply through our system you can view their resumes and interview answers online as well as collaborate on rating them with your colleagues. We will email you as soon as you get a new candidate so there is no need to include your phone or email address in the job description.

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Is ZipRecruiter planning on supporting any more job boards?

Yes, we are planning on adding many more free job boards, and also the paid job boards. The goal is for you to manage all of your job postings through ZipRecruiter instead of creating/managing dozens of accounts across all of the job board sites. If you have a favorite job board you would like us to include, please contact us and let us know!

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Does ZipRecruiter work with any veteran job boards?

Yes, we work with leading veteran job boards. To have your jobs receive additional exposure to the veteran community, contact Sales to learn more

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What is TrafficBoost and how does it work?

TrafficBoost gets you up to 300 additional visitors to your job description by promoting your job to millions of active job seekers in our daily job alerts. It’s a great way to get additional traffic to your posting. Note that jobs posted in very rural areas will likely get less than the maximum visitors. Click here to learn more about TrafficBoost.

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Is TrafficBoost a job board? Does it get my jobs on any other boards? Does it include Monster?

Trafficboost will put your job into premium feeds across all of the job boards in the ZipRecruiter Distribution network and is a great option when you need a flood of candidates, fast. Your job is also promoted in our daily email alerts sent to 25 million+ active job seekers. With each "TrafficBoost" you can get up to 100 unique visitors to your job posting. Additionally, a traffic boost will not post your job to other job boards or promote your job on Monster.

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I just want to purchase 1 credit. Where do I purchase one credit?

From the MY JOBS page, you can purchase 1 Traffic Boost credit by clicking on “Get More Candidates” next to your job ad or the “Promote This Job” icon underneath your job ad. Select “Single Boost” and simply follow the steps to purchase your boost.

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How do I double or triple boost my job ad? Do candidate number and number of days increase?

Each boost will deliver ~ 100 extra visitors to your job ad. Double and triple boost means your ad will stay high in search results, longer across both our distribution network and job alerts while we try to get to 200 or 300 clicks respectively. We can’t always guarantee these results, but the system makes every effort over a 30-day period to deliver.

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How does your system choose who gets the email alerts? How accurate does it match up?(Job Boards)

The primary criteria for matching is: geography, the quality of the job match to the seeker’s job alert and the freshness of the ad. Jobs that are TrafficBoosted will be shown to many more job-seekers.

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Can I send candidates directly to my Applicant Tracking Software (ATS)?

Yes, you can add a Custom Apply URL for each job you post. Just select the "Custom Apply URL" option on the Edit Job page and enter the URL that points directly to the application page created by your ATS.

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I purchased a Traffic Boost and it is not performing. When can I get my refund?

In some cases a job ad is either in a smaller geographic location or in a category for which there are less job seekers on job boards. In these instances, the ZipRecruiter system does everything possible to max out the delivered results, but may not be able to deliver the full 100 clicks. If your TrafficBoost fails to meet its requirement please feel free to contact our Success Team for assistance.

877-252-1062 M-Su 6am -6pm PST

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What job boards do you work with?

You can view all of our job board partners at ZipRecruiter.com/job-boards. We automatically send your active jobs to all of the job boards listed under “Job Boards”. Premium boards and Veteran Boards are not included in your subscription. Premium and Veteran boards require an additional fee in addition to your current subscription. Social networks do not require an additional fee but you do need to share the job to most social networks from within your ZipRecruiter account. However, your Twitter postings can be automated with a single authentication.

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When will I start to see activity on my job?

A new job posting will usually take 24 hours to appear on outside job boards, so you should start to see some activity after the 24 hour mark. If it’s been over 24 hours and you have yet to see activity on your job, feel free to give the Customer Support Team a call. We’d love to help you optimize your job for the best possible exposure.

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How do jobs in my industry usually do on ZipRecruiter?

Unfortunately we do not have statistics on job performance in a specific industry because there are many factors that effect a job’s performance. Make sure that you try to write clear and concise job titles with strong keywords and quality job descriptions to help yield the best results.

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Is my browser compatible with ZipRecruiter’s site?

Our site works best with Firefox, Google Chrome and Internet Explorer 9.0 or higher. If you think you are experiencing a site issue it may be easily resolved by clearing your browsing history and refreshing your page. You can also go to ZipRecruiter.com/cookies-clear to clear your browsing data as well. If you are still experiencing an issue, feel free to call the Customer Support Team for further assistance.

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Why can’t you post for my company?

Here at ZipRecruiter, all new accounts go through a verification process prior to sending off your job ads. If a hiring company’s job violate our terms of service, we then terminate the account. We apologize in advance for the inconvience, but with countless site visitors and a variety of job board partners, it is our responsibility to ensure the quality and legitimacy of the jobs being posted on our site.

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Why aren’t there 100+ partner logos displayed on your site?

Great question! While we strive to be as transparent as possible in every aspect of our business, each partner has their own preference about the use of their logo and name for various different reasons. We update the number of partners to provide insight into our continuous efforts to expand the reach for your job ads and ask every partner for authorization to share their logo. Unfortunately, not all partners provide that authorization.

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Posting to Social Networks

Which social networks can ZipRecruiter post to?

Facebook, LinkedIn, Twitter and Google+. We support posting to LinkedIn Groups and Facebook Pages in addition to profile posting. You can also connect your Twitter account to automatically tweet your jobs.

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Can I automate my social network posting?

Yes, you can connect ZipRecruiter to your Twitter account and automatically tweet every job you post! Just connect your account on the Social Auto-Posting page one time. The connection is per user, so each user on your account can connect their own Twitter account. LinkedIn and Facebook auto-posting are coming soon.

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How do I post to LinkedIn Groups?

You can share your job ad on Linkedin via the social media sharing options in your account. This will make your job post visible to your groups and connections on either your personal Linkedin or company page. We do not currently post directly to Linkedin’s job board.

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Why isn’t my ad showing on Linkedin?

LinkedIn groups have proven to be an effective way to attract high quality candidates. From a job’s "Get More Candidates" page (or your My Jobs page) you can click on the post to LinkedIn button. In the LinkedIn popup, check the "Post to groups" checkbox and type in the name(s) of group(s). When you post, it will now also include a posting to the groups you specified.

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In LinkedIn Groups, why are my jobs getting placed in the Discussions tab instead of the Jobs tab?

Some LinkedIn groups are moderated, and for such groups there is currently no way to post to the jobs tab (LinkedIn’s API does not support it), which means that your jobs will be posted to Discussions. Some group moderators are OK with posting to the Discussions tab, while others don’t like it.

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How long do posts take to appear on social networks?

We post to all social networks immediately, but there may be some lag time between posting and when the post appears to your contacts. Also, LinkedIn groups that are moderated require the moderator’s approval before the post can be seen in the group.

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How often can I post to LinkedIn Groups?

LinkedIn does not clearly specify limits for posting to groups.

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Managing Jobs

How do I rename my job?

To rename a job, click the name of the job from the My Jobs page and then click the "Edit Job" button when you hover over job title.

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How do I close my job?

To close a job, go to the My Jobs page and then click "Close" button underneath the job name. You can always click the "Re-Post Job" button to re-post the job to the job boards if you’d like.

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What happens when I close a job?

When you close a job, the job is removed from any job boards (within 24 hours), and the job URL will no longer be live for candidates to apply for your job. You will not lose any of your candidates associated with the job. You can re-post a job if it is taken offline (for instance, if your subscription is terminated temporarily). Just click "Re-post job" button below the job title on the My Jobs page.

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What happens when I archive a job?

After a job is closed, you can archive it by clicking the "Archive" button below the job title on the My Jobs page. When you archive a job it is removed from your job list, but not deleted. Also, the candidates associated with this job will not be altered. If the job is archived but has not received any candidates, you have the option of deleting it using the "Delete" button.

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How do I un-archive a job?

You can un-archive a previously archived job by choosing "Archived Jobs" from the "Show:" menu at the top-left of the My Jobs page. Then click on the job title to enter that job, and click the "Un-Archive" button at the top-right of the job navigation. Now this job will appear in the list with your other closed jobs.

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Can I delete a job?

Yes, but similar to the "Recycle Bin" on your PC, this a two step process. First, you have to Archive the job. Then click the "Delete" button below the job title within your archived jobs list. Note: you can only delete jobs that have NOT received any candidates. This is to avoid accidentally deleting candidates that you still might want to access. Deleting jobs cannot be undone, so use this feature with caution.

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It says we have 10 active jobs, why do I only see 3?

Account Owners have the ability to assign tiered access to the users on their account. You may be a restricted users with access to only your own job ads. You also may have the “show only my job ads” checkbox selected on the My Jobs page.

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How do I refresh my postings?

It’s a quick fix to refresh your job postings, just close the job and select the "Duplicate Job" button. This copies the content of your job but gives it a fresh date. You can then post your duplicate job and it is sent off to our job board partners as a new posting

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What category should I put my job in?

The category is not as important as the actual job title. The title and key words is how your job is yielded in someone’s search results. Just try to place your job in the category that is most fitting.

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I only need to post one more job, but all my job slots are full. Do I have to upgrade?

If you need to post an additional job but have already filled all of your job slots, then you will need to upgrade to the next available plan size. If you’re not interested in upgrading, you can close one of your active jobs to make that job slot available. Once you have an available job slot, you will be able to post your new job opportunity.

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What types of jobs can I post?

You can review all our job posting guidelines.

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What is the difference between job slots/job posts?

FAQ answer: Job slots represent the number of jobs you can have live on the job boards at any given time. For example, if you are on a ZipRecruiter plan with 3 job slots, you can post 3 jobs today and replace them with 3 different jobs tomorrow without needing any more slots. You can freely swap jobs in and out of these slots by closing and posting jobs as needed. If you need additional job slots just select a higher plan on the Select Plan page.

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Can I post nationwide?

All postings on ZipRecruiter require to be specific to a city or zipcode. Although a specific city/zipcode is required your ad is searchable nationwide.

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What category should I put my job in?

Select the category that best fits your job, and if your job happens to fall into more than one, don’t worry. The category you select is not as important as your job’s title and description, so your choice will not harm your job’s performance. It’s best to remain simple and straightforward with title and description so your job is easily found by interested, qualified candidates. Keywords in the job title as well as the job description help yield your job in a job seeker’s search results, so it is important both are in line with the position you are hiring for. Ask yourself: “If I was looking for a position like this, what terms would I search?”.

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What should I include in my job description?

We encourage employers to make their job ads clear and concise. You can easily organize your position’s responsibilities and requirements with bullet points, numbered lists, and other formatting tools we have available. It can be helpful to add benefits, salary range, and perks to make your job more appealing, but it is important to stay on message. Job descriptions that are too extensive and detailed can result in unqualified candidates because requirements can be easily overlooked. On the other hand, jobs that are too ambiguous and vague can discourage candidates from applying because there’s not enough information about the position. For more helpful ideas check out "How Do I Write a Job Description" on our Hiring Resources page.

Title:

The best title will be short, sweet, and to the point. A few, specific words relating to the position is all you need! Remember: Job seekers may be searching any/all keywords related to your position. You might even consider creating a few job ads with different titles to cover all search options. Also, add any/every keyword you think applies in the title and/or job description.

Be sure not to include extraneous symbols, your company name, or a web address in your title. These additions are often flagged by our job board partners.

Location:

It's always beneficial to place your job under the largest metropolis within roughly 25 miles from where the job is. This assists with search algorithms and gets you higher up on the search pages. You can always include: 'Actual Job Location: ____' in your job description if you're worried about misrepresenting your official office location.

Additionally, if you're posting the same job ad multiple times, be sure each location is unique and also at least 25 miles away from the other locations. (If you post the same ad in the same city more than once, this can be viewed as spam by our job board partners.) Another easy way to avoid this issue is to tweak the title on each duplicate job ad you post so it appears unique to our partners.

Job Description:

An example of a good format for your job description might be: 1) Brief overview of the position, 2) Overview of day-to-day responsibilities, 3) Requirements that must be met in order to apply. A few questions you might consider addressing in your job ad: is this position full time or part time? Is this position entry level or is experience required?

Also, A job seeker is more likely to apply if they can get an idea of pay structure and benefits. Specific numbers aren't necessary, but why not include whether this is a Salaried or Hourly position? Or if there are any health insurance benefits? Free coffee? Mileage stipend?

Length:

The length of your job ad will be a case by case decision but we normally recommend you keep your job around 2-3 paragraphs. A few sentences won't communicate the full spectrum of the job and several paragraphs can seem overwhelming or time consuming to job seekers. Think like a job seeker: Would you want to read a novel? Would you be comfortable applying to a job that is only a sentence or two long? What pertinent information are you looking for in the job ad and how much length is necessary to communicate it?

Hiring Company Description:

Use it! This is a great place to communicate your company history, goals, and practices without cluttering up your job ad with them.

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How long are my ads posted?

Your ads are open indefinitely, and will not be taken down till you close them or cancel your subscription. Often, jobs that are 3-4 weeks old see less traffic in comparison to the first few . We recommend that employers refresh their job opportunities about every 30 days. It's a quick fix to refresh your job postings, just close the job and select the "Duplicate Job" button. This copies the content of your job but gives it a fresh date. You can then post your duplicate job and it is sent off to our job board partners as a new posting.

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Does my company’s name have to be listed on the job?

The name of your company does not have to be displayed but you cannot have the hiring company listed as Confidential, Undisclosed, Anonymous, etc. It’s best to change the hiring company name to something along the lines of your industry. For example Doctor’s Office, Law Firm, Major Manufacturer still explain the nature of your business, but do not directly disclose your identity. To add a new hiring hiring company, click on the title of your job and select the “Edit Job” tab. Scroll down to the “Hiring Company:” field, and select “Add new hiring company…” from the drop down menu. Once you’ve added your new hiring company, be sure to save your changes using the “Update Job” button.

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When will I start to see activity on my job?

A new job posting will usually take about 24 hours to appear on our job board partners, so you should start to see some activity on your job the day after it is posted. If it's been over 24 hours and you have yet to see any activity, feel free to give the Customer Support Team a call. We'd love to take a look at your account and help you optimize your job for the best possible results.

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How do I post my ad anonymously/keep my company name private?

The name of your company does not have to be displayed but you cannot have the hiring company listed as Confidential, Undisclosed, Anonymous, etc. It’s best to change the hiring company name to something along the lines of your industry. For example Doctor’s Office, Law Firm, Major Manufacturer still explain the nature of your business, but do not directly disclose your identity. Once you’ve added your new hiring company,it will appear in the “Hiring Company” dropdown on the edit job page. Be sure to save your changes using the “Update Job” button.

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Why don’t you have more job categories? What if I can’t find a category that works for my industry?

Select the category that best fits your job, and if your job happens to fall into more than one, don’t worry. The category you select is not as important as your job’s title and description, so your choice will not harm your job’s performance. It’s best to remain simple and straightforward with title and description so your job is easily found by interested, qualified candidates. Keywords in the job title as well as the job description help yield your job in a job seeker’s search results, so it is important both are in line with the position you are hiring for. Ask yourself: “If I was looking for a position like this, what terms would I search?”.

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How do I attract more candidates?

Job performance is based on a lot of factors and varies depending on industry and location. We encourage clear and concise job descriptions and titles. If you’d like to drive more candidates to your position a TrafficBoost will help get you results fast. A single TrafficBoost credit can drive 100 additional visitors to your ad. If you apply a TrafficBoost to a job, it is then included in job alert emails to job seekers in your area. Your job is only sent to job seekers that have alerts relevant to your position, so it is a great way to reach local candidates who are interested in jobs like yours.

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How can I fill my position fast?

If your job is in a smaller city or town, posting your job in the largest neighboring city is a great way to get more exposure. If you have available job slots you can post your job multiple times in nearby cities to reach a larger pool of candidates. If you do so, make sure that the cities are about 30-50 miles apart from each other. If jobs are identical and too close in proximity, they are viewed as duplicates by our job board partners and will not be posted. If you don’t want to venture out that far, you can post the job again, just make sure you re-word the job description so your jobs read differently. See: “What should I include in my job description?” above for tips you can follow to help maximize your exposure.

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What are some ways to optimize my job listing?

We have a job performance team, dedicated to assisting our customers with their ads. It is a free service that we offer and has shown successful results in attracting more candidates. If you are interested in our assistance, please feel free to call us at 877-252-1062 or email us at Support@Ziprecruiter.com.

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Avoiding Leaks:

In order to avoid job seekers leaving your job page before applying, we recommend you remove any website URLs and/or contact info from your job ad. Giving job seekers these 'redirection options' can distract them from the simple application process which is set up automatically on your job page. In many cases, if a job seeker is redirected to a website to apply or given an email address to send their resume too, they can be lost in the process of leaving your job page and taking those extra steps to send their resume through.

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Look at your job through 'job seeker glasses':

If you were on the job hunt, what keywords would you search in order to pull up this position? What would you be looking for in the title and job description that would draw you in to apply? What pertinent information would you want included? This is the best way to create a relatable job ad that job seekers will be attracted to!

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I applied a TB and/or sent my ad over to Monster, if I "repost" my listing will I lose them?

It is best that you do not close the ad while Monster and/or TrafficBoost is currently active. This will result in lose of your premium purchase. You can edit and save the changes to your job ads at any time. Posting the saved edits to Monster, requires clicking on the Monster icon and then clicking update Monster ad button.

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I am using the job widget. When I create and/or close my job ads, will the job widget update itself on my website?

All of the updates you make in your ZipRecruiter job postings will automatically be updated on your site via the job widget.

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I did not authorize to have ads for my company posted. They have posted erroneously and need to be taken down.

To bring any compliance related issues to our attention, please call our Success Team to investigate at 877-252-1062 M-Su 6am-6pm PST. To take immediate action regarding infringement of copyrighted work, please follow the steps below.

It is ZipRecruiter policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 ("DMCA").

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via the Service, please notify ZipRecruiter's copyright agent as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide the following information in writing:

  1. An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
  2. Identification of the copyrighted work that you claim has been infringed;
  3. Identification of the material that is claimed to be infringing and provide a link (where available) to where it is located on the Service;
  4. Information reasonably sufficient to permit ZipRecruiter to contact you, such as your address, telephone number, and, e-mail address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
  6. A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.

The above information must be submitted to the following DMCA Agent:

Attn: Dana Strawtiz

Tel: (818) 439-6997

Email: legal@ziprecruiter.com

Address: ZipRecruiter, Inc., 401 Wilshire Blvd., 11th Floor, Santa Monica, CA 90403

UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS' FEES.

In accordance with the DMCA and other applicable law, ZipRecruiter has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. ZipRecruiter may also at its sole discretion limit access to the Service and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

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Managing Candidates

How will I know when someone applies?

Every time someone applies to your job through ZipRecruiter you are sent a notification via email. The notification is sent to you as soon as a job seeker applies so you can stay updated on your candidates in real time. These emails include general information like a candidate’s name, email address, phone number, and their resume is included as an attachment. Their complete application is saved inside your ZipRecruiter account for you reference when you log on.

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Is there a limit on the number of candidates I can receive?

No! Every plan we offer allows an unlimited number of candidates to apply to each job.

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Will candidates contact me directly?

Having your contact information listed is not necessary since we send you New Candidate Alert emails as job seekers apply. ZipRecruiter does not display any of your contact information unless you explicitly state it in your job title, description, or hiring company information. We strongly advise against adding your contact information to your job because it is a public ad and can be easily found using a basic search engine. This means you may be subject to spam and bombarding phone calls or emails if your contact information is displayed. Also, job seekers can be contacting you directly and circumventing the application process on ZipRecruiter, so the amount of candidates displayed on your job may not be accurate.

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Can I integrate ZipRecruiter with my company’s current applicant tracking system?

Our Custom Apply URL feature will direct candidates straight to your online application when they hit the “Apply” button. Although there is an option to input a Custom Apply URL, we suggest you give it a try after your trial. Some of our job board partners do not accept jobs with a Custom Apply URL, and we wouldn’t want it to negatively affect your traffic.

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Am I able to pre-screen candidates?

We cannot prevent anyone from applying to your job, but you can add interview questions to help filter out unqualified candidates. These questions will appear to job seekers as they go through the application process, and their answers are displayed for you when reviewing their candidate page. You can even make certain questions deal breaker questions. This means if a candidate answers a questions incorrectly, they are automatically hidden from your list of candidates. They are still saved in your account for you to reference if you’d like, but they are not included in your general candidate pool. To add an interview click on the title of the job, and then select the “Add Interview” tab. If you’d like to make a question a deal-breaker select the “Deal-Breaker Question” box underneath your answers.

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Can I have my own confirmation email sent when candidates apply?

You can go to the left tab Settings → Custom Email Text to add an additional message along with the standard ZipRecruiter confirmation email. If you wish to have candidates reply to this confirmation email, please be sure to include a valid email address for them to respond to.

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What if I don’t get any candidates?

A new job posting can take up to 24 hours to appear on outside job boards after you have posted. If you still haven’t received any candidates after this time period, please make sure your phone number and/or email address are NOT in the job description. This is because many candidates will call or email you directly rather than applying through ZipRecruiter. We distribute your job and provide the best advice we can about writing quality job titles and descriptions, but we can’t guarantee applicants. Feel free to request our feedback on your job ad or ask us other related questions.

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Can I send automated emails to my candidates?

You have the ability to send an automated message to candidates that they receive at the completion of the application process. You can do so through the “Custom Email Text” feature. This is a message from ZipRecruiter to your candidate, but you are able to add a personalized message to the email we send. To set up these automated emails go the “Settings” tab on the left side of your screen and select “Custom Email Text” from the pop-up menu.

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Interview Questions:

You have the ability within your account to add interview questions to your ZipRecruiter application process. This is a great way to get an idea if a candidate is a good fit right off the bat! To add interview questions, simply go to 'My Jobs' and click on the job you want to add them to. You'll see an option on the next page to 'Add Interview.' Once you've clicked on that, just follow the prompts! If you'd like to auto-hide new candidates who answer this question incorrectly, feel free to click the 'Deal-Breaker' box on your interview question. Keep in mind these auto-hidden candidates will still visible under 'My Candidates' then 'Hidden.'

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I have new candidates, why didn't I receive an email candidate notification to my email address?

First check your user settings to see if you are selected to receive the candidates, how often (as they happen or daily digest) and to what email address. If you have the desired settings, next check your spam/junk folder. You should also have your email provider whitelist support@ziprecruiter.com and sendgrid.ziprecruiter.com.

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How are visitors and apply clicks calculated?

We track the number of visitors to your job pages hosted on ziprecruiter.com as well as the number of people who click the "Apply" button (if the job uses a custom apply URL to your ATS). In both cases, we use web browser cookies to avoid counting the same user multiple times.

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What does "incomplete" mean next to the candidate's name?

Incomplete simply means the candidate did not complete all of the interview questions you added to your job ad. Candidates may be listed as “incomplete” for between 1 and 3 hours after they begin the application process. This allows for connection interruptions on the part of the candidate. If the application is more than 3 hours old and is still listed as “incomplete”, then it indicates that a set of interview questions on the job have not been completely answered. ZipRecruiter sends an automated reminder email to complete applications that are lacking resumes.

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When I rate a candidate using the 5-stars, is the rating visible to the candidate, or anyone else for that matter?

No. Candidate ratings are never visible to candidates, but are shared between users within your company. You can filter on the "View Candidates" tab by user to see other peoples’ ratings.

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Who can view the "Internal Notes" that appear on the candidate page?

The notes are only visible to you or any users that are on your account. Candidates can never see these notes.

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What happens when I "hide" a candidate?

When candidates are hidden, they will no longer appear in the View Candidates page for that job or the My Candidates tab. However, you can view them by filtering by Hidden Candidates in the filter pull-down menu at the top of that page. Hidden candidates do not count towards the total candidate count for that job.

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What is the "Completed in" time shown on the candidate page?

This is the total elapsed time it took that candidate to complete your entire interview. This gives you a way to compare candidates relative to each other.

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How can I collaborate with other team members on rating/reviewing candidates?

On the Users page, click the "Add User" button. There you can enter the name and email address of the colleague you would like to invite. Once you add the user, we will send them an invitation email. Then, they click on the link in the email and create their password. Once they are set up, they can access all of the candidates and rate them with their own ratings. You can view other users’ ratings on the View Candidates page by using the filter pull-down menu at the top. You can also share internal notes on the candidate and edit their status on the Candidate Detail page

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If I email a candidate from my Ziprecruiter account will the candidate see my email address?

Emailing a candidate from within the ZipRecruiter system will list the logged-in user’s email address for replies and that email address will be visible to the candidate.

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How to get a copy of emails through our system:

When you email a candidate from within ZipRecruiter, there is no copy or transcript saved automatically. If you wish to receive this, you'll need to check the box that says: 'Send myself a copy of this email.' You will then be emailed a transcript of your correspondence.

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Can I upload my own candidates?

Yes, you can manually add candidates to any job posting you have created. You can include their personal information and resume and any user on your account can edit or delete them at any time. Add a candidate now.

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Can I delete a candidate?

There is no way to completely delete a candidate from the system. But you can hide a candidate from your candidate list by clicking the red X to the far right. This simply hides the candidates you no longer need to review. They can be found in the Hidden folder in your account.

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What are labels and how do I use them?

Labels are like tags that you add to candidates to make them easier to find later. You can add labels to a candidate with phrases like "call back" or "potential interview." Later, if you filter by that label, you can see all the candidates that have been labeled that way. Labels are shared across your company’s ZipRecruiter account but are never visible to candidates.

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Can I delete a label?

Yes, on an individual candidate page you can remove any currently-applied labels by clicking the small "X" icon inside the orange label. Once you have deleted the label from the last candidate, the label itself will be deleted.

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I created labels, will all the users on the account see those labels or just me?

It will depend on the user restrictions your Account Owner has assigned to the users. You can select which users on your account should have the ability to view candidates and corresponding labels.

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Why can I not delete or remove notes that I added for my candidates?

This is currently not an available feature. ZipRecruiter is continuously updating, please stay tuned as new features are developed.

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What is the ZipResume?

ZipResumes are taken from a candidate’s original resume and reformatted for readability and consistency. It makes scanning lots of resumes a much more efficient process. However, the original resume is always available for viewing and download.

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How do candidates contact me?

Candidates are not contacting you unless you put your contact information in the job description. When candidates apply to your job we send you a notification email with their information and their resume is included as an attachment. All of their information is also saved in your account for you to reference once logged in.

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How do I attract more candidates?

Job performance is based on a lot of factors and varies depending on industry and location. We encourage clear and concise job descriptions and titles. If you’d like to drive more candidates to your position a TrafficBoost may be

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Why has my candidate flow slowed down?

If you notice your candidate flow has slowed down, it may be time refresh your postings. Often jobs that are 3-4 weeks old see less traffic in comparison to the first weeks. It’s a quick fix to refresh your job postings, just close the job and select the "Duplicate Job" button. This copies the content of your job but gives it a fresh date. You can then post your duplicate job and it is sent off to our job board partners as a new posting.

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Managing Users

Can I give other’s account access?

You can have unlimited users on your account. Each user you add will login with their email address and the password they set up. All users on the account have the ability to post jobs using your available job slots, but you can restrict their purchasing power as well as their ability to view all jobs listed in your account. To add a new user go to the “Settings” tab on the left side of your screen and select “Users” from the pop up menu. The email address you enter is then sent an email letting them know they’ve been added to your account and to set up a password with the link provided.

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How do I add users to my account?

To add a user to your account click on Users from the Account Tab. There you will see an Add New User button. Click on the button to add contact information and set access and notifications.

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Can I restrict account access for specific users?

Yes, when you add a new user or edit an existing user, you will see a section called "Access Settings." Uncheck the account settings you do NOT want that user to be able to access.

Types of user access:

Manage Users

Can add and edit users, and must have ALL permissions below. Having this setting is what makes a user an "Account Owner."

Manage Account Subscription

Can manage account subscription plan and credit card.

Purchase Add-On Services

Can buy add-ons like paid job board postings, TrafficBoosts, etc.

View All Jobs and Candidates

Can view jobs and candidates for all users on the account. If you remove this setting, the user will only be able to view and edit their own jobs and candidates, or jobs and candidates for which they are on the notification list.

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What is the difference between an "Account Owner" and "Restricted User"?

An "Account Owner" is anyone that has full access to all account features. If any of the access settings are unchecked, they are a "Restricted User."

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How do I remove a user from my account?

To remove a user from your account, Click on settings on the left hand side of the screen->click on users->click on deactivate under the specific user. Once deactivated they will not be able to login or receive any ZipRecruiter emails. They will remain on the user list in a deactivated status at the bottom. You can reactivate them at any time.

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The original account holder is no longer with the company. How can I be made the account admin?

We appreciate that you want to continue with ZipRecruiter! Please call in to Customer Support so that we can help you with the account transition.

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How do I remove a user from my account?

To remove a user from your account, click on the "Deactivate" button under the specific user. Once deactivated they will not be able to login or receive any ZipRecruiter emails. They will remain on the user list in a deactivated status at the bottom. You can reactivate them at any time.

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How do I change my own account information?

To change your own user information, click on the My User Details link from the Account Tab.

IMPORTANT: If you have the ability to edit other users and you uncheck your own "Add/Edit Users" checkbox, you will no longer be able to modify other users on the account or modify your own access settings. However, you will always be able to edit your own contact information.

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Company Branding

What is a Hiring Company?

ZipRecruiter allows you to create different "Hiring Companies" associated with your job postings (additional charges apply). This gives you the power to post jobs for multiple employers under the same ZipRecruiter account. Each Hiring Company has unique settings for company name, company description, logo, website and header color. Each Hiring Company also has a unique page listing all the open jobs for that Hiring Company. To manage your Hiring Companies, go to the **[Hiring Companies](/user/company)** page.

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How to add company branding to your ZipRecruiter job post:

Adding a logo to the header of your job ad displays professionalism. In addition, you can add a specific color to the header where your company name is displayed, whether or not you have added a logo. This can all be done under 'Settings' then 'Hiring Companies' then 'edit'. To add a logo to your company branding, go to the Hiring Companies page. Select the Hiring Company you would like to edit, then click the "Browse..." button next to the Company Logo field. Next, select the logo file on your computer (GIF, JPG or PNG are the recommended file format choices, and sizes of 100px or less in either direction are best). Once you save, this will change the displayed company logo on all of your jobs and company job page for this Hiring Company. You can always upload another logo or delete it at any time by clicking "Delete current logo" link.

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How do I change my job/interview header color?

To change the header color on your jobs and interviews, go to the Hiring Companies page. Select the Hiring Company you would like to edit, then click inside the "Header Color" field. Here you can either type in a 6-digit web color (like #000000 for black or #FF0000 for red, etc.) or select a color from the popup color palette that will appear to the right. Once you save, this will change the displayed header color on all of your jobs and interviews using this Hiring Company (currently posted jobs will take up to 24 hours to be updated).

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How can I hide my company name from candidates?

To make your company name confidential, you have to enter something generic (like "Leading manufacturer in downtown Cleveland.") in the Company Name field on the Hiring Companies page. This will change the displayed company name on all of your jobs and interviews for this Hiring Company (currently posted jobs will take up to 24 hours to be updated).

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Resume Database

What is the ZipRecruiter resume database?

In addition to the unlimited candidates you can collect for your own posted jobs, you can also search our database of resumes to help find the perfect fit! The resume database contains a list of job-seekers that have recently applied to other jobs in your industry and location.

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What is a "resume database view?"

First things first...don’t worry, we do NOT limit the number of candidates you can receive on your posted jobs, nor do we limit the number of times you can view and download their resumes. However, ZipRecruiter has its own resume database that you can search to find even more candidates. Each ZipRecruiter plan comes with a set number of ’resume database views’ per month. For example, if your plan has 250 resume database views, you can access 250 new resumes every month. Once you have viewed a resume it will show up in your My Viewed Resumes page for you to access and download as often as you’d like.

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What’s the difference between a Resume Database view and a submitted candidate’s resumes?

ZipRecruiter never limits the number of people who can apply to your job(s). We also never limit you from viewing any resumes that candidates submit to you. However, if you wish to proactively search and extract resumes out of our Resume Database, the number of resumes you may view in full will be limited to a specific number per month. (This number may be selected by you when you sign up for a ZipRecruiter plan.)

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Do employers pay to access resume database?

Yes. Employers must be subscribed to ZipRecruiter to access the resume database.

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Do job-seekers pay to be in the resume database?

No, inclusion in the resume database is completely free for job-seekers. They may opt in or out at any time.

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What if I am having trouble viewing a resume?

If you cannot view a resume in your web browser we recommend refreshing the page after a few moments. If you still cannot view the resume let us know. As a fallback, you can always download the resume file to your desktop using the link on the resume page.

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Resume searches are not working? When will the database be working?

ZipRecruiter is currently building a bigger, better and faster Resume Database for our users. Periodically, the system will go through some quick updates to ensure jobseeker’s newly added information is reflected on the over 5 millions resumes currently available. When using our Resume Database we recommend using a basic Boolean search. Boolean searching allows users to use a combination of keywords and operators (such as AND, NOT, and OR) in order to optimize search results for specific ranges of data.

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So I can only view 25 resumes a month total from candidates?

ZipRecruiter never limits the number of candidates you receive. You can review all of the resumes that are submitted to your job posting from inside your account under the “My Candidates” tab.The number of resumes you are referring to is the number of resumes you can download a month from our Resume Database. The Resume Database allows you to search through the resumes of eager job seekers to help you fill your position fast.

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General Information

How does ZipRecruiter work?

ZipRecruiter is your one stop shop for posting a job. You post your job through us and we send your job to 100+ of the most visited job boards, websites and social networks on the Internet. This kind of exposure helps drive candidates to your position to fulfill your hiring needs fast.

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I want to be taken off or unsubscribe from your mailing list.

To unsubscribe from emails from ZipRecruiter, please click here

To be removed from our direct mail list, please click here

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I got a flyer (heard on the radio) for a 30 day free trial? Where do I input the code for the 30 day trial?

ZipRecruiter offers a 4-day free trial (as well as a 30-day money back guarantee) of its services. This gives you enough time to set up the account and get a feel for the service. You can input the promo code on the second page of the registration process.

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The promo I received has expired, will you still honor it?

Every ZipRecruiter promotion has an expiration date. If you missed it, stay tuned… another promotion will be coming soon. You can also email us (**link) and we can see if there are any discounts that you may qualify for.

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It says I can’t sign up because my email address is in use. How do I sign up/how do I add this new user?

Please call our support line at (877) 252-1062 and provide us the email address in question and we will take a look and help make any viable adjustments.

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Why can’t I login to my account?

If you are having problems logging in to your account, please send an email to support@ziprecruiter.com.

There are also a couple solutions you might try on your own:

  1. Reset Password: First try resetting your password, then try to login again.
  2. Clear Cookies: If resetting your password does not work, you may have problems with your browser cookies. Click here to clear your ZipRecruiter cookies and then try to login again. You may also delete all your cookies manually using these instructions.
  3. If you still cannot login after trying these two methods, please contact us.

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How many candidates can I receive during my free trial?

Unlimited! ZipRecruiter never limits the number of candidates you receive. You can review all of the resumes that are submitted to your job posting from inside your account under the “My Candidates” tab.

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If I cancel during my free trial, will I billed?

You will not be billed if you cancel during your free trial. To avoid billing, make sure you cancel prior to your billing date. You can cancel at anytime from inside your account on the Subscription Details page. Just hover over the “Account” tab and select “Subscription Details” from the pop-up menu. From the Subscription Details page select the “Cancel Free Trial” button near the top of the page.

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How much does it cost? What is the price after the free trial?

ZipRecruiter offers a 4-day free trial. This allows you to try it out with no risk. We do require that you enter a credit card number to get started, but as soon as you do, we will send you an email with explicit instructions explaining how to cancel and when we will charge your card if you don’t. Click here to see our pricing plans.

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How do I change my password?

Go to the Change Password page. Enter your new password and click the green button at the bottom to submit.

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How many jobs can I post?

We offer a variety of subscription plans that differ based on the number of jobs you need to post. Your free trial functions just like a paid subscription plan so you are able to get a firm understanding of how ZipRecruiter works. To view the plan you selected and designated job slots, go to the “Account” tab on the v left side of your screen and select “Subscription Details” from the pop-up menu. There you will see your subscription type, total job slots, and subscription cost.

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Can I be invoiced instead of paying by credit card?

For monthly plans, we only accept payment by credit card. For invoice-based billing on our discounted longer term plans, please call our sales department directly at (877) 252-1062.

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Can I change plans at any time?

Sure thing. Simply click on the Account tab to see your options and either upgrade or downgrade your plan.

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What happens to my jobs if I downgrade to a cheaper plan?

Once the term of your current plan ends, your oldest jobs (over the allowed count) will automatically be removed from job boards.

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Does my monthly subscription to ZipRecruiter renew by a certain number of days or by calendar month?

Monthly subscriptions renew every calendar month after sign up date. For example, if you signed up on April 3rd, your next billing cycle will start on May 3rd.

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How can I cancel my ZipRecruiter account?

You can cancel at anytime from inside your account. To do so, please call us at 877-252-1062. We are here 7 days a week, from 6AM-6PM PST. You may also send us an email at Support@ZipRecruiter.com, and one of our representatives will contact you within 24 hours. If you wish to cancel online, hover over the “Account” tab on the left side of your screen and select “Subscription Details” from the pop-up menu. From the Subscription Details page select the “Cancel Free Trial” button. Make sure you cancel prior to your billing date to avoid any unwanted charges. Once your account is cancelled you will no longer have access to your candidates, jobs or resume database.

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How do I change my credit card on file?

Go to your Credit Card page. Enter your new credit card information and click the green button at the bottom to submit. Any future charges your account incurs will be billed to the new card number.

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Why do you need my credit card for a free trial?

Although it is a free trial to any of our subscription plans, you are charged for that plan at the end of your trial period. This is to ensure a seamless transition into your subscription and avoids any disruption of your job postings. During the trial you can cancel at anytime prior to being billed.

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How much does it cost?

We have plans that start as low as $99 per month. ZipRecruiter will customize a plan and price for your company's unique hiring needs based on a variety of factors including: how many job ads you need to post, resume downloads and user seats you need, as well as your industry and location. There is no risk to sign up as all accounts start on a free trial basis, and we'll present your customized plan and pricing for you to review before you need to enter any payment information.

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Is there any contract involved?

Nope. Pay month-to-month or annually. If you decide to cancel your account will stay open through the end of the period you’ve paid for, and you won’t be billed again.

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What does "Available after verification" mean?

This is means that your account has not been approved yet by our validation team. Here at ZipRecruiter, all new accounts go through a verification process prior to sending off your job ads. With countless site visitors and a variety of job board partners, it is our responsibility to ensure the quality and legitimacy of the jobs being posted on our site. Typically your account will be approved within a few hours of signing up. If we need more information in regards to your business, we will send you an email requesting you give us a call.

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Why was my account deactivated?

You are sent a deactivation email explaining the reasons why your account has been deactivated. If you feel like none of those reasons are applicable please feel free to call the Customer Support Team at (877) 252-1062 and we can further explain.

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Why was my account closed/Why can’t I not post on ZipRecruiter?

ZipRecruiter posts to 100+ job boards. As a result, we must validate every user of our service before distributing their job ads. ZipRecruiter does not allow positions which require applicants to pay to apply, pay for training, pay for training materials, or pay for samples. ZipRecruiter also specifically forbids business opportunities and multi-level marketing opportunities. You can view more of our job posting guidelines

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How do I cancel free trial/monthly plan?

You can cancel your subscription at anytime. If you are on a trial, you can cancel your subscription at anytime to avoid being billed. If you are on a paid subscription plan, you can cancel your automatic renewal, and your account will move to inactive on your next billing date. To cancel, hover your cursor over the "Account" tab on the left side of the screen and select "Subscription Details" from the pop-up menu.

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Am I eligible for a refund?

If you’re not completely happy then we don’t want you to pay. Just send us an email and we will refund your previous payment, no questions asked! (3, 6, and 12 month plans must be canceled within the first 30 days of purchase to get a full refund.)

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Can I be invoiced?

We only send invoices to 3, 6 and 12 month plans. If you’d like to keep track of payments for your records there are receipts available to you from inside your account.

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The annual plan comes with a 6 month trial?

Our annual plans come with a 4 day free trial, just like all of our subscriptions for new users. You are charged for that plan at the end of your trial, but you are taking advantage of a significant discount. The annual plan is a commitment to 12 months of service, but when you divide the amount of the annual plan by 12 months, you see you are paying about 1/2 of the monthly cost. This equates to 6 months of free service vs. a monthly option that is active for 12 months.

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What are the different billing terms?

We offer monthly, 3 month, and annual billing options. The monthly plans can be used month to month. 3 month and annual plans are a commitment to service for the allotted amount of time but come with significant savings vs. a monthly option.

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How do I apply the offer code I received?

You should see the option to enter the offer code you received on the credit card page. No worries if you don’t apply the offer code, or don’t have one; it just lets us know how you heard about our service. You’re still completely eligible for the 4 day free trial like all new users.

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How do I know when I will be billed?

Your exact billing date and time is listed for you in your account at anytime for you to reference. When logged in, hover your cursor over the "Account" tab on the left side of the screen and select "Subscription Details" from the pop-up menu. There you will see your exact billing date and time as well as other important subscription information.

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Can I just use the service for a single month?

Absolutely. All of our subscriptions are set up to automatically renew at the end of each billing term, but you can turn off your automatic renewal at anytime. Once the automatic renewal is off your account will move to inactive on your next billing date. If you have a monthly billing term, you are able to turn your subscription off and on as you’d like. If the automatic renewal is off, you will not be charged for the next month of service.

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If I cancel during my trial, will I be billed?

If you are on a trial, you will NOT be billed if you cancel prior to being billed. Your exact billing date and time is listed for you in your account at anytime for you to reference. When logged in, hover your cursor over the ""Account"" tab on the left side of the screen and select ""Subscription Details"" from the pop-up menu.

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Am I really able to cancel anytime?

You can cancel your subscription at anytime. If you are on a trial, you can cancel your subscription at anytime to avoid being billed. If you are on a paid subscription plan, you can cancel your automatic renewal, and your account will move to inactive on your next billing date. To cancel, hover your cursor over the "Account" tab on the left side of the screen and select "Subscription Details" from the pop-up menu.

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If I cancel in the middle of my billing cycle, will I receive a partial refund?

No. When you are charged, you are paid through your billing term. If you are on a paid plan and you cancel your subscription, your account will move to inactive on your next billing date.

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Can I purchase a single job posting?

You do not have the option to purchase a single job posting. We only offer subscription plans with an assigned number of job slots. If you only to post a single job, you would select our smallest subscription plan. If you need to post an additional job but have already filled all of your job slots, then you will need to upgrade to the next available plan size.

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I dont’ want to deactivate my account, I just don’t want to pay next month

You can cancel your subscription at anytime during your billing term. All you have to do is turn off the automatic renewal. This let’s us know that you do not want to move forward with your subscription, so your account will move to inactive on your next billing date. To cancel your subscription, hover over the “Account” tab and select “Subscripton Details” from the pop-up menu. There you will see the option to “Cancel Auto-Renewal”.

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How am I supposed to know if you work in 4 days?

The trial is 4 days because this gives you enough time to evaluate the service and get a general idea of how ZipRecrutier works, as well as it’s capabilities. Since your free trial functions just like the subscription plan you selected, there’s nothing you’re missing out on with your trial and longer your job is posted, the more candidates you are able to receive. We have determined the activity you receive in the first 4 days is enough for you to make a decision about your subscription prior to moving forward.

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My mailer says post a job for free and gives me a offer code, but why am I only getting a 4 day free trial?

Your mailer is an invitation to try our 4 day free trial. The offer code you received lets us know how you heard about our service. You should be able add the offer code on the credit card page, but if you can’t find the box, or don’t apply the offer code, don’t worry; you’re still completely eligible for the 4 day free trial like all new users.

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Why are Monster and some other sites included on the site for a "free" job posting when they cost extra?

We send your jobs to some of the most visited job boards on the internet to help maximize your job’s visibility. The list of Job Board Partners maps out what’s included in your subscription. “Premium Candidate Channels” and “Veteran Job Boards” are not included in your subscription because there is an additional fee to post to them.

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Billing Information

When will I be billed?

Your account will automatically charged for the subscription plan you selected at the end of your trial. Your billing date is available for you to reference from inside your account at anytime. When logged in, hover over the “Billing” tab on the left side of your screen and select “Subscription Details” from the pop-up menu. Your billing date and time appears in the yellow box at the top of the Subscription Details page. Your billing date is also referenced in the “Free Trial Activation” email you receive at the start of your trial.

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What is my billing term?

You select your billing term when you sign up for your free trial. We offer monthly, 3 month, 6 month, and annual billing terms to all of our subscription plans. To see the plan you are on, hover over the “Account” tab and select “Subscription Details” from the pop up menu. There you will see your subscription type as well as your next billing date.

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Can I be set up invoicing on a monthly plan?

Invoicing can be set up for longer plans such as 3-month terms and longer. Invoices are Net30 terms and need to be paid in full in one payment. They can be paid through your account via credit card or via check to:

ZipRecruiter, inc.

Attn: Accounts Receivable

401 Wilshire Blvd.

11th Floor

Santa Monica, CA 90401

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Are these recurring charges?

All of our subscriptions are set up to automatically renew at the end of each billing term. The automatic renewal of your account ensure that your job stays posted and that you have continuous and uninterrupted access to the Resume Database. You are scheduled to be billed on the same day of the month at the end of your billing term. For example

Monthly Plan

First Charge Date 01/15/2014
Next Charge Date 02/15/2014

3-Month Plan

First Charge Date 01/15/2014
Next Charge Date 04/15/2014

6-Month Plan

First Charge Date 01/15/2014
Next Charge Date 07/15/2014

Annual Plan

First Charge Date 01/15/2014
Next Charge Date 01/15/2015

You can turn off your automatic renewal at anytime from the Subscription Details page. Once the automatic renewal is off your account will move to inactive on your next billing date.

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Why are you charging me every month?

All of our subscriptions are set up to automatically renew at the end of each billing term, but you can turn off your automatic renewal at anytime. Once the automatic renewal is off your account will move to inactive on your next billing date. If you have a monthly billing term, you are able to turn your subscription off and on as you’d like. If the automatic renewal is off, you will not be charged for the next month of service.

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I was unaware that my auto-renewal was on, how do I resolve my current charge?

ZipRecruiter is a subscription based service of which all users are required to agree to during sign up. Unfortunately, it is not in ZipRecruiter’s jurisdiction to manage each account for cancellation however, auto-renewals may be canceled at anytime in your Account under Subscription Details. You may also call our Success Team for further clarification.

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Am I able to cancel at anytime?

You can cancel your subscription at anytime during your billing term. Simply log into your account and turn off the automatic renewal by hovering over the “Account” tab and select “Subscription Details” from the pop-up menu. There you will see the option to “Cancel Auto-Renewal”. You may also call us at 877-252-1062 M-Su 6am-6pm PST or send us an email at Support@ZipRecruiter.com, and one of our representatives will contact you within 24 hours.

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What happens to my account if I cancel?

If you cancel your account during your trial, your account moves to inactive. This means your job ads are taken down and you lose all account access. All of your information is saved in your account, but it is not accessible if you have not activated your subscription plan. If you’d like to come back to the service to post a job you will be subject to payment when you reactive.

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I intended to cancel my trial but I was charged. Can I be refunded?

Of course! We understand that accidents happen. We’d be happy to refund you the full subscription price, just make sure you request a refund within 30 days of your billing date.

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Am I eligible for a refund?

We want to make sure your ZipRecruiter experience is an awesome one and we will be sure to do all we can to help meet your hiring needs. If you’re not completely happy with our service, give us a call 1 (877) 252-1062 and any of our Success Team members will provide you with assistance. We will do our best to make it right, and if we can’t, we are more than glad to refund your payment within the first 30 days of the purchase of your package.

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The system has placed me on the Annual plan, when do I receive my free months? $49.17 per month?

$49.17 is what our annual Starter Plan ($590/year) comes out to if you divide it by 12. That’s just showing you that if you purchase the $590 annual option up front, it’s roughly a 50% discount as opposed to paying the $99 monthly fee.

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I bought the annual plan and wish to cancel my account early.

ZipRecruiter strives to deliver on your happiness but rest assured each account comes with an initial 30 day money back guarantee. To assist with this process or learn how we can meet your expectations, please call us at 877-252-1062. You may also send us an email at Support@ZipRecruiter.com, and one of our representatives will contact you within 24 hours.

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I have funds on my card, why was my charged declined?

If your credit card was declined,please contact your card provider and let them know you are using it on ZipRecruiter. Some credit card providers have blocks when purchasing subscriptions services or software/computer equipment. If that does not clear up the issue, you should try clearing your cache and cookies and re-entering the credit card and trying again.

Clear cookies

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Job Seeker

How do I upload a resume on the app?

To ensure that all of your information reaches our servers, we highly suggest using a computer to upload or update your resume. However, if you've prefer to use the mobile app, you would have to begin by opening a third party app that you store your resume on (Dropbox, Google Drive, OneDrive, or Safari). You will then need to click on the option for the file to "Open In" a separate app. The app that you choose to open the resume file in would be the ZipRecruiter app.

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Why am I having difficulty using your app?

We are constantly looking to improve our applications. If you are experiencing difficulty, please log into your account via a computer to apply to available jobs. If your login info isn't working on the computer, please feel free to follow the 'forgot password' prompts below the login dialog box.

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