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3 Usga Jobs Hiring Near You

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Senior Major Gift Officer

New York, NY · On-site +1

$135K - $170K/yr

Engage USGA volunteers and committees as a network of major gift referrals and connections * Prepare donor communications and updates demonstrating impact and progress on strategic priorities

usga

Manager, HRIS

Liberty Corner, NJ · Hybrid

$90K - $105K/yr

What the USGA brings: * Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees * Retirement plans, with a generous annual ...

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Customer Support Associate, DEACON

usga

Liberty Corner, NJ

$50K - $60K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About this role:

The Customer Support Associate, DEACON will support incoming support questions for the Moisture Meter, GS3 and DEACON product lines. They will walk customers through account setup, feature usage, and troubleshooting problems. Working alongside Customer Success specialists and engineering they will escalate support or technical issues. They will test incoming hardware for QC standards during receiving, or test return warranty products for defects.

What You'll Do:

  • Serve as first point contact for technical support questions  
  • Maintain support tickets and customer information in Hubspot CRM
  • Notify Product and Support leadership of all escalation issues.
  • Support customers in setting up Moisture Meter, GS3 hardware and DEACON software product
  • Test all incoming GS3 Product to meet QC standards
  • Ensure GS3 products are organized and charged prior to shipment
  • Partner with mailroom team to support the shipment of GS products
  • Analyze all technical support issues, warranty claims, and work with engineering staff on technical escalations
  • Document customers interactions and update CRM accuracy
  • Create internal documentation for change management and incidents.
Where you'll be:
  
This role is based at the USGA’s campus in Liberty Corner, NJ. The position requires an on-site presence 4 days a week. Periodic travel to the Pinehurst, NC campus may be required to support active projects.
 

Level: Coordinator

Job Location: Liberty Corner, NJ      

Salary Range: $50,000 - $60,000

The annual base salary range for this position is $50,000 - $60,000. This range represents what we reasonably expect to pay as starting base compensation for this role. Compensation is based on several factors that are unique to each candidate, including skill set, depth of experience, and relevant certifications. In addition to your base compensation, the USGA provides competitive benefit offerings for all full-time employees.

What the USGA brings:

  • Comprehensive medical, dental, and vision benefits, including a zero-contribution medical plan offered for all full-time employees
  • Retirement plans, with a generous annual contribution from the USGA
  • Suite of programs to promote physical, emotional, and financial well-being
  • Generous bank of paid time off, plus the week between Christmas and New Years Day off
  • Off-site team building events
  • On-site gym and golf simulator
  • Professional development opportunities
  • Learn more about our benefits and culture here

Apply