Solutions Travel

Solutions Travel is seeking a motivated and customer-focused individual to join us as a Global Account Manager. In this role, you will be responsible for managing and nurturing client relationships, ensuring client satisfaction, and contributing to the overall growth of the business. The ideal candidate will have a strong background in account management, excellent communication skills, and a deep understanding of the travel industry.
Responsibilities:
1) Client Relationship Management:
• Build and maintain strong relationships with assigned clients, proactively managing their travel program, and acting as the CEO of the relationship.
• Conduct regular check-ins to assess client and traveler satisfaction and identify opportunities for service improvement.
• Oversee the development and execution of client onboarding and travel strategies to meet and exceed client expectations.
• Act as a key escalation point for high-profile client issues, ensuring timely and effective resolution.
2) Strategic Planning:
• Develop and implement travel program strategies that align with client goals and business objectives.
• Develop and demonstrate deep travel Industry insights / competitive understanding; uses this to "guide" the customer and continuously optimize their program.
• Lead client retention and revenue growth plans.
• Drive alignment within the organization and company around the client's business, account strategies, objectives.
• Analyze market trends and client feedback to identify opportunities for service improvement and innovation.
3) Performance Metrics:
• Establish and monitor key performance indicators (KPIs) to measure the success of client service level agreements and company initiatives.
• Analyze data to identify trends, strengths, and areas for improvement.
4) Cross-Functional Collaboration:
• Work closely with other departments, including Sales, Marketing, and Operations, to ensure a coordinated approach to client satisfaction and account management.
5) Client Engagement and Expansion:
• Client on boarding and product implementation, maintenance, and training.
• Provide regular updates to clients on product enhancements, industry trends, and other relevant information.
• Address client inquiries and concerns promptly and effectively.
• Drive initiatives to proactively engage clients, gather feedback, and identify opportunities for upselling and cross-selling.
Requirements
• Bachelor's degree in Business, Hospitality, related field or equivalent experience.
• 5 years Corporate travel management industry experience required.
• Experience with international travel and managing multi-national or global travel programs highly preferred.
• Proven success in an Account Management role within the travel industry.
• Collaborative problem solving.
• In-depth knowledge of the travel industry.
• Ability to analyze data and identify trends for continuous improvement.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Familiarity with corporate booking tools required.
• Competency in Microsoft products; Word, Excel, PowerPoint.
• Competent analytical skills.
• Strong project management skills.
• Comfortable with Customer-facing decision makers and representing the brand externally.