Rapport IT Services

4 jobs near Columbus, OH

... baselines, standard images, and self-service operational capabilities * Partner across ... Bachelor's degree or higher in Computer Science, Information Technology, Engineering, or a related ...

Lab Support Specialist

Rapport IT Services

Ann Arbor, MI • On-site

Contractor

Posted 13 days ago


Job description

Company Description
Job Description
General Description
Provides technical hardware & software support, maintains company computers and provides in-service training to staff members. Responsibilities include, technical support for applications & software usage, troubleshoot technical problems, install new hardware & software, coordinate servicing & maintenance with internal as well as external customers.
General:
• Good time management skills
• Good communication skills which will facilitate working with people at remote locations
• Ability to work on multiple tasks throughout the day
• Flexibility to adjust to changing needs
• Ability to work together with a small team
• Ability to understand and decipher customer needs
Technical:
• Basic computer knowledge (understanding the technical word)
• Knowledge of ITIL is a plus.
• Knowledge of System Development Methodology, writing business cases, system requirements, design documentation and test cases is plus
• Knowledge of the Help Desk Ticket System is a plus.
Qualifications
Additional Information
Direct Client Requirement - No Layers
Immediate Opening