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Infographic showing various job openings at Rally Networks in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Service Specialist (Vandalia, MO)

Rally Networks

Vandalia, MO • On-site

$15 - $19.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Take customer payments and answer questions relating to services and bills.

  • Resolve customer issues and answer questions both over the phone and in person.

  • Update customer account records and write reports on customer interactions.

Job description

Customer Relations Specialist

We're looking for an experienced Customer Relations Specialist to join Rally Networks! The candidate must have excellent listening skills and be great with customers. The ideal candidate will demonstrate an eagerness to succeed and will enjoy the opportunity to work in a team environment with an organization that values the rural communities we serve. This is a great chance to work for a family-owned organization in the rural broadband industry.

Responsibilities
  • Take customer payments and answer questions relating to services/bills
  • Answer customers' questions, both over the phone and in person.
  • Resolve customer issues, both over the phone and in person.
  • Write reports on customer interactions.
  • Support technical staff in coordinating service orders and trouble tickets.
Duties
  • Customer Notification of new internet options
  • Execute residential contracts
  • Update customer account records
  • Post payments and manage trouble tickets and service orders
  • Help with customer awareness of services in new fiber builds
Experience/Skills
  • Quick Learner
  • Competent in Google Docs, Sheets, and Google Workspace
  • Experience with Adobe products
  • Self-Motivated and Goal Driven
  • Experience with Marketing, Sales, and/or Customer Service a plus
Benefits
  • Health insurance
  • Vision insurance
  • Dental insurance
  • 401(k) (12% company contributions)
  • Paid time off
Shift
  • Day shift
Work Location
  • In person

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