Looking for Billing Software Nerds If you actually enjoy navigating payer portals all day chasing down denials, this job likely isn't for you.
This job might be for you if: - You get a little excited when new billing software features roll out
- The best part of your day is solving a tricky billing or system issue
- You like translating "system-speak" into plain English for patients and staff
- You feel personally motivated to help patients when they call with account questions
- You enjoy being the calm, capable person when others are frustrated or stuck
- You ask "why is this happening?" before "who messed this up?"
If you answered YES to the above, please keep reading....What you'd actually be doing: - Supporting medical practices using our billing & practice management software
- Helping users understand workflows, resolve issues, and work smarter
- Troubleshooting billing questions (claims, payments, balances, posting, etc.)
- Explaining complex things clearly - to non-technical users
- Acting as a problem-solver, not a script-reader
- Using customer interactions to come up with new ideas on how to make our software easier to use
What we're not looking for: - Someone who wants to clock in, follow a script, and clock out
- Someone who avoids patient or staff conversations
- Someone who hates learning new systems or processes
What we are looking for: - Real medical billing experience (you've been in the weeds)
- Strong written and verbal communication skills
- Curiosity, patience, and follow-through
- Someone who takes pride in being helpful and solving problems
Why people like working here: - You're trusted to think, not just follow steps
- Your billing knowledge actually matters
- You get to help practices and billers every day
- You'll work with people who respect competence and teamwork
One last thing: If you're reading this and thinking "wow, this sounds exactly like me" - we want to hear from you, even if you don't check every single box.
Apply and tell us why you think you're a billing software nerd. Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: Remote
Work Hours: 11am - 8pm Eastern Standard Time