JPMorgan Chase & Co
JPMorgan Chase & Co. rating
8.1
Based on 466 frontline employees who took The Breakroom Quiz
46th of 141 rated banks
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Claim your profile on BreakroomWhat JPMorgan Chase & Co. employees say about their jobs
Best thing
I don’t have to take work home. I clock in, work and then clock out and don’t have to think about work after.
Worst thing
I don’t get pay increases for the amount of training I’m put through to upskill. This passed year I’ve been trained 10+ times to add on responsibilities and have not been given higher pay. I’ve also had to undergo a higher level clearance to work on a project. Just unclear as to why this doesn’t “count” as a level up.
3.5
Employee at JPMorgan Chase & Co, April 2026
Best thing
supportive management, opportunities for growth, good time off and benefits, great workplace culture, groups, and events
Worst thing
high stress, fast paced environment can be stressful
8.5
Service center representative at JPMorgan Chase & Co, March 2026
Best thing
Work 4 days a week. Have 3 days off 8 weeks between sick time, personal time and time off. Insurance is really affordable as well as like the deductibles.
Worst thing
Having to deal with customers. One out of five customers are nice. The rest are just bringing you problems and it's so irritating and stressful
3.9
Employee at JPMorgan Chase & Co, December 2025
Best thing
Stabile
Worst thing
Being on the phone. Managers don't know the work Inflexible
3.1
Employee at JPMorgan Chase & Co, December 2025
Best thing
Easy if you pay attention
Worst thing
Allowed minimal mistakes
9.9
Employee at JPMorgan Chase & Co, November 2025
Best thing
Great manager and team
Worst thing
It’s boring
9.9
Client service representative at JPMorgan Chase & Co, November 2025
Best thing
The customers, the co workers, and the flexibility of the job.
Worst thing
Continues to change policy often, adding more to employees and management to do OFTEN. Can be stressful at times.
9.6
Employee at JPMorgan Chase & Co, September 2025
Best thing
The supervisor and coworkers
Worst thing
Outdated processes, not stream-lined, and lack of support from upper management
9.2
Employee at JPMorgan Chase & Co, August 2025
Best thing
The basics are easy to manage and the team I work with is small and nice
Worst thing
The stress and the pressure to learn multiple rules and policies within a short time with the fear of risk, losses, and termination from a mistake
9.4
Branch operations lead at JPMorgan Chase & Co, July 2025
Best thing
The benefits and professionalism
Worst thing
Experienced employees are paid the same as new hires but have more responsibilities
8.6
Employee at JPMorgan Chase & Co, July 2025
Best thing
The pay and benefits were good. The flexibility in schedule and time off was good.
Worst thing
Stressful environment, rude customers, micromanagment
8.1
Employee at JPMorgan Chase & Co, June 2025
Best thing
Consistent time
Worst thing
Lack of communication and internal mobility
5.8
Employee at JPMorgan Chase & Co, February 2025
Best thing
I like helping people and getting them into their new homes.
Worst thing
Upper management to CEO not seemingly understanding or caring about what my role entails.
9.2
Closing specialist at JPMorgan Chase & Co, February 2025
Best thing
Managers are very understanding and willing to work around scheduling conflicts
Worst thing
The pay is below average, human resources is completely useless and regularly makes glaring errors in payroll and benefits, and moving up is impossible
5.3
Machine operator at JPMorgan Chase & Co, February 2025
Best thing
Benefits
Worst thing
Work life balance and management
2.2
Branch operations lead at JPMorgan Chase & Co, February 2025
Best thing
I have a lot of vacation time compared to other industries and people i know
Worst thing
Change in management a lot and change of focus
9.8
Document review specialist at JPMorgan Chase & Co, January 2025
Best thing
Good benefits and starting pay, decent vacation time even for part time employees
Worst thing
Stressful and higher up management doesn’t fully understand what we go through although they make the rules
9.3
Teller at JPMorgan Chase & Co, January 2025
Best thing
The hours
Worst thing
Dealing with the public
7.2
Teller at JPMorgan Chase & Co, January 2025
Best thing
Benefits and time off
Worst thing
Pay
8.8
Employee at JPMorgan Chase & Co, January 2025
Best thing
No heavy metric system put upon workers. They respect your time and job. They won’t let you work on your break. You can get an hour lunch or 30 min.
Worst thing
High call volume
9.9
Credit card specialist at JPMorgan Chase & Co, December 2024