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Infuse Hospitality is seeking a dynamic and service-driven leader to support cafe operations at a hotel-based client site in San Francisco. This is an entry level management role responsible for ensuring seamless day-to-day execution while delivering a polished and consistent guest experience.

Supporting the General Manager, the role plays a critical role in driving operational excellence, team performance, and client satisfaction within a fast-paced, hospitality-focused environment. This is a hands-on position for a leader who thrives in structured daily service execution looking to grow.

Key Responsibilities

Leadership & Team Development

1. Partner with the General Manager to execute operational goals across café services.
2. Lead, train, and develop Baristas, fostering a culture of hospitality, accountability, and teamwork.
3. Provide real-time coaching during service to ensure high performance and consistency.
4. Support with ordering, scheduling, and hiring to align staffing with daily operational needs.

Café (Barista) Operations

1. Oversee daily cafe operations, ensuring hospitality standards, product quality, and adherence to brand standards.
2. Maintain consistency in beverage preparation, presentation, and speed of service.
3. Monitor inventory levels for coffee, beverages, and cafe products while minimizing waste.

Service Execution

1. Coordinate and execute on-site service operations, ensuring timely setup, service, and breakdown.
2. Partner with clients and internal teams to deliver seamless and high-quality service experiences.
3. Ensure proper staffing, equipment readiness, and service standards across daily operations.

Guest & Client Experience

1. Deliver a warm, professional, and responsive hospitality experience across all services touchpoints
2. Address guest and client feedback promptly, ensuring effective recovery when needed.
3. Build strong relationships with hotel partners and clients to support repeat business and client satisfaction.

Financial & Operational Performance

1. Support management of labor, cost of goods, and operational expenses across café operations.
2. Execute cost-control initiatives without compromising service quality.
3. Assist with tracking KPIs, analyzing performance, and identifying opportunities to improve efficiency and profitability.

Compliance & Standards

1. Ensure all operations meet health, safety, and sanitation standards.
2. Maintain a clean, organized, and professional environment across the cafe and storage areas.
3. Conduct regular inspections and uphold Infuse Hospitality and hotel standards.

Qualifications

1. 1+ year(s) of experience in hospitality, cafe, or food & beverage operations.
2. 2+ years of barista experience with high-volume service environments.
3. Strong leadership and organizational skills are important.
4. Excellent communication skills with a polished, client-facing presence.
5. Ability to thrive in a fast-paced, multitasking environment.
6. Flexible schedule, including early mornings and weekends.
7. Managers ServeSafe

What Success Looks Like

1. Smooth execution of daily café service and operations.
2. High quality, consistent barista program and guest experience.
3. Strong client satisfaction and consistent service delivery.
4. Engaged, well-trained team aligned with Infuse Hospitality standards.
5. Effective support for financial and operational goals.

Infuse Hospitality, part of the Phoenix3 Collective portfolio, provides culinary and hospitality solutions for corporate workplaces, specialty venues, and the activation of mixed-use spaces. With a passion for authentic experiences and a commitment to thoughtful innovation, Infuse is redefining how hospitality enhances the places where we work, gather, and connect. Infuse currently operates dining locations nationwide. More information about Infuse Hospitality can be found at Infuse Hospitality |Redefining how hospitality enhances the places where we work.

Don’t meet ALL the requirements but think you have the ability and determination to have an impact in this role? Let us know! Data shows that diverse candidates may be less likely to apply when they do not think they meet all the job requirements, but very few successful candidates possess all the requested skills and experiences. We are a culture of learners, and we want culture accelerators who are willing to learn and grow. If you think that, is you and this role fits with your career aspirations, give it a shot!