GSM Outdoors

17 Gsm Outdoors Jobs Hiring Near You

Senior Customer Service Specialist

Irving, TX ยท On-site

$18.50 - $25.50/hr

Position Overview At GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal users. The Senior Customer Success Specialist will be responsible for ...

Senior Customer Service Specialist

Irving, TX

$18.50 - $25.50/hr

Position Overview At GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal users. The Senior Customer Success Specialist will be responsible for ...

The Project Manager is responsible for planning, overseeing and executing product development specializing in outdoor categories (shooting accessories, feeders, hearing protection, hunting ...

The Project Manager is responsible for planning, overseeing and executing product development specializing in outdoor categories (shooting accessories, feeders, hearing protection, hunting ...

... outdoor products a plus * Proficiency in industrial design tools (e.g., SolidWorks, Rhino, Alias, or similar 3D CAD software) * Strong sketching, visualization, and concept development skills

Mechanical Engineering Manager

Richardson, TX ยท On-site

$93.90K - $129.50K/yr

Job Purpose: The Mechanical Engineering Manager leads a team of mechanical engineers in the design, development, and optimization of mechanical systems and products. This role is responsible for ...

Industrial Electrician

New Roads, LA ยท On-site

$27 - $35/hr

Job Purpose: Industrial electricians are responsible for installing, repairing, and maintaining electrical components and systems in factories, plants, and other industrial facilities. What You'll Do:

Staff Accountant

Irving, TX ยท On-site

$52.80K - $69.60K/yr

Job Type Full-time Description The Staff Accountant will be responsible for performing a variety of accounting and financial tasks. You must possess strong judgement skills, can manage challenging ...

Description: The maintenance technician primary duty is to ensure the essential functions of the maintenance department are completed in a timely matter under the direct supervision of the ...

Tax Manager

Irving, TX ยท On-site

$106.60K - $139.70K/yr

Job Purpose: The Tax Manager prepares and reviews complex tax returns, conduct tax research, advises management on tax strategies and mentors junior staff. What You'll Do * Lead the preparation and ...

Job Type Full-time Description Description: The maintenance technician primary duty is to ensure the essential functions of the maintenance department are completed in a timely matter under the ...

Senior Staff Accountant

Irving, TX ยท On-site

$66.70K - $82.10K/yr

Job Type Full-time Description Senior Accountants take ownership of reporting costs, productivity, margins and expenditures for companies and organizations. An individual must be able to successfully ...

GSM Outdoors Jobs Information

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Infographic showing various job openings at Gsm Outdoors in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, and 6% Remote job distribution.

Senior Customer Service Specialist

GSM Outdoors

Irving, TX โ€ข On-site

$18.50 - $25.50/hr

Full-time

Posted 26 days ago


Job description

Position Overview
At GSM Outdoors, our Wireless customers with 5+ cameras represent some of our most valuable and brand-loyal users. The Senior Customer Success Specialist will be responsible for delivering elevated customer service and technical support while actively protecting subscription revenue and customer lifetime value.
This role blends advanced troubleshooting expertise with strategic retention skills. You will manage high-value accounts, resolve complex technical concerns, and lead save conversations when customers request cancellations, credits, or plan reductions.
This is not Tier 1 support - this is ownership-level service.
Key Responsibilities:
VIP Account Management
  • Serve as primary escalation contact for multi-device customers
  • Provide white-glove service to high-value accounts
  • Review account history and proactively identify friction points
  • Monitor device performance trends and subscription utilization
  • Troubleshoot cellular trail cameras, app functionality, firmware, and connectivity issues
  • Diagnosing signal strength, data transmission, SD card performance, battery consumption, and firmware conflicts, Support customers managing 5+ active devices
  • Guide customers through advanced app navigation and subscription management
  • Document cases thoroughly for trend tracking and product feedback

Retention & Revenue Protection
  • Lead save conversations when customers request cancellation or plan downgrades
  • Identify root causes (technical issues, billing concerns, hardware frustrations)
  • Apply structured retention strategies and objection-handling techniques
  • Offer appropriate solutions (troubleshooting, replacements, plan adjustments, education)
  • Protect recurring subscription revenue and reduce churn

Escalation & Cross-Functional Collaboration
  • Partner with App Development, warehouse, and sales
  • Escalate firmware bugs or app defects with detailed documentation
  • Identify recurring issues impacting churn and communicate findings to leadership
  • Support Customer Service and Tier 1 agents with complex case resolution

Performance Metrics
  • Retention Save Rate
  • Multi-Device Account Satisfaction (CSAT)
  • First Call Resolution
  • Escalation Reduction Rate
  • Documentation Accuracy

Requirements
Required Experience:
  • 3+ years of Customer Service experience, Wireless Technical Support, Tier 2, or VIP Retention Escalation Support
  • Experience supporting cellular devices, connected products
  • Proven success in retention or cancellation save environments
  • Strong technical troubleshooting skills
  • Ability to confidently navigate multiple systems simultaneously

Preferred Experience
  • Experience with cellular trail cameras or outdoor technology
  • Background in subscription-based platforms
  • Experience supporting app-based ecosystems
  • KPI-driven call center experience