Position : Collection Specialist - Able to write and speak in French
Location : San Antonio, TXDuration : 12 MonthsTotal Hours/week : 401st ShiftClient : Medical Devices CompanyJob Category : Finance/AccountingLevel of Experience : Entry LevelEmployment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)Work days/hours: M - F, 7-4pm, or 8-5pm CST
***Must be able to write and speak in French***
Job Description:- In this role, the Collection Specialist is responsible for ensuring the prompt payment of the accounts receivable to maximize cash flow for client.
- Responsible for building and maintaining customer relationships, monitoring the assigned AR portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.
Primary Duties/Responsibilities:- Proactively monitor and reconcile customer accounts
- Identify, and facilitate the resolution of, disputed receivables.
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Maintain accurate and up to date customer account documentation
- Proactively escalate to internal support partners and Sr Management as appropriate
- Identify, and communicate process improvement opportunities to Manager as appropriate
QualificationsRequired:- 2+ years in commercial collections
- Fluent in French (written and verbal)
- Strong analytical/problem solving skills
- Excellent communication skills (written and oral)
- Superior customer service skills
- Good Administrative skills
- Strong attention to detail and goal oriented
- Ability to prioritize and manage multiple responsibilities
- Knowledge of collection techniques (i.e. skip tracing)
- Strong Microsoft Excel skills
- High School Degree or equivalent
- Must have the ability to work independently and in a team environment, multitask, and adapt to a changing environment.
Preferred:- Direct experience with SAP
- Strong knowledge of Microsoft Office
- Experience working in Global Business Services
- Bachelor's degree in finance / accounting / economics