Exit 11 Coffee

The Operations Director we need to lead the charge at Exit 11 Coffee is a decisive, high-velocity integrator. One who pairs the precision of a master barista with the charisma of an industry disrupter. If you are a proactive, solutions-driven executive who finds as much joy in a flawless spreadsheet as you do in building a winning team, you’ll thrive here. We need a "primary filter" to translate our CEO’s vision into disciplined, quarterly action. The rare professional-grade visionary who can deliver total accountability with finesse. The type of leader gifted with the ability to cultivate real connections and quickly mentor a high-performance team to customer service domination.

• This Position Offices Out Of Washington, Missouri. Relocation will be required
• Do Not Apply if relocation is not applicable for you
• Washington, MO is a quaint town of 15,000 on the Missouri River, an hour west of St. Louis

This is a mission to scale our Midwest footprint with absolute operational efficiency. As Operations Director, you’ll own the "day-to-day" engine of keeping our locations pumping out award-winning menu items to increase repeat traffic and rave reviews. You’ll partner with Finance to keep COGS and labor within an optimum running window. You’ll work with Marketing on fresh promotions and assist in our brand evolution. Whether auditing a drive-through for service excellence, inspecting a batch of fresh roasted beans, or orchestrating profitable new store openings, you will be the architect and guardian of our future systems. You’ll lead weekly leadership meetings, resolve operational roadblocks, and develop "promotable leaders." You won’t just hit targets; you build the playbook that makes winning bigger inevitable.

Based in Washington, Missouri, Exit 11 Coffee is a fierce, nimble, and rapidly expanding organization with eight locations, a roasterie, and a coworking event center. Privately owned, we are powered by a team of passionate all-stars who value hospitality, professional excellence, and a happy hustle spirit. We reward proof of performance with autonomy and financial gain. Here, you aren’t just taking a seat at the table—you’re helping build it. We provide the independence you crave to implement world-class systems in a culture that truly values your intellect and relentless drive for results.

If you’re ready to leave big corporate behind or just want to be respected and rewarded for your tactical efficiency and strategic prowess, it’s time to rise and shine. We’re looking only for the best disciplined leader with the mental muscle to help scale a future empire. Take charge of your career and apply today. Let’s go, take Exit 11 now!

Position Performance Outcome Expectations

• Reduce the CEO’s time spent on middle-management tasks and firefighting by 60% in 12 months.
• Maintain a 90% completion rate on all EOS "Quarterly Rocks" across all departments.
• Maintain company-wide COGS at or below 28% and Labor at 24% through partnership with Finance.
• 10% YoY increase in store sales while maintaining a 95% aggregate score on customer reviews.
• Launch 3+ new locations annually, ensuring each is staffed and profitable within 90 days of opening.
• Develop 4+ "promotable leaders" annually so the leadership pipeline matches expansion speed.
• Maintain a high-performance culture characterized by professionalism, happy hustle, and a collaborative "team-first" spirit.

Position Overview

• Job Type: Operations Director, Chief Operating Officer, VP of Operations, General Manager
• Location: Washington, Missouri
• Highlights: New Challenges Daily, Ability To Effect Growth, Midwest Values, Faith Centered
• Work Hours: Full Time / On Site
• Pay Range: $100,000 – $130,000 Base + Short & Long Term Bonus Structure
• Benefits: Paid Time Off, Medical, Dental, Vision, Life Insurance

Qualification Requirements

• 5+ years of multi-unit leadership experience, in a fast-casual or coffee environ during a growth phase.
• Proven experience with EOS or similar scorecard management frameworks.
• Bachelor’s Degree in Business or a related field preferred; MBA a bonus preferred.
• Strong ability to interpret P&L statements, manage budgets, and optimize COGS/Labor margins.