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Solutions Engineer

We're looking for experienced Solutions Engineers to support prospective or existing customers in evaluating, testing and implementing Apryse's technology (SDKs) as part of our own products or services. This involves reviewing technical customer requirements as well as close collaboration with clients to provide effective and timely technical support and guidance throughout the evaluation phases, ensuring successful adoption of our technology.

Essentially, you will be an Apryse technology evangelist and an expert in unpacking, interpreting, and solving business requirements/pains with customers across a wide variety of industry verticals. You will be communicating closely with Apryse sales and product engineering stakeholders to ensure customer expectations align with licensing options and proposals.

The role is a great fit for a passionate developer who enjoys varied and deep customer facing engagement and wants to use their development knowledge/background to solve technical customer pains and drive their success.

Responsibilities

• Provide product demonstrations, and assistance with demo version installations or beta implementations of Apryse's SDKs.
• Proactive work with customers either via email or on calls to assess their current technical pains and scope out key technical requirements with regards to functionality, platforms and file formats customers need to support in their products or services via licensing from Apryse.
• Collaborate closely with the sales and product engineering teams to review customer requirements and propose solutions that optimize value for both the customer and Apryse.
• Provide customer feedback on requirements or usability of Apryse products to product engineering teams to align Apryse product roadmap to meet market needs.
• Debug customer application source code to diagnose and address any errors/bugs, or provide guidance in implementations.
• Propose and adapt solutions as necessary to ensure appropriate support of all key customer stakeholders.
• Manage all technical support tickets throughout the pre-sales process and alert the Apryse sales team of potential risks to the sales opportunity.
• Work with Apryse sales associates to enhance their product knowledge and technical acumen in their communication with clients.
• Stay abreast of competitor solutions, electronic document standards, industry developments, trends and emerging technologies.

Requirements

• 1+ years' experience developing complex software projects with a Bachelor's degree in Computer Science or similar program.
• 1+ years' experience in solutions architecture, solution integration/delivering, troubleshooting/debugging, or other equivalent experience interfacing with customers in-depth on technical issues.
• Proficiency in Mandarin is required.
• Solid experience with web development technologies and frameworks (C#, PHP, ASP.NET, HTML5 Stack, JQuery, JavaScript, JSON, AJAX, RESTful APIs). As well as Internet architecture, and mobile application development (i.e. Android, iOS, UWP).
• JavaScript expertise (or willingness to learn Javascript) and up-to-date with the latest trends (e.g. ES6/7, CSS3, React/Angular, NPM/Yarn, Webpack/Parcel, responsive web design, etc.).
• Portfolio (GitHub or technical blogs) and experience building and debugging complex systems in a team environment.
• Excellent communication skills, both written and verbal.
• Exceptional organizational, problem-solving and analytical skills.
• Ability to maintain focus and prioritize in a fast-paced environment.
• Self-motivated and self-managed with a high degree of dependability.

Assets

• Knowledge and/or interest in computer graphics, document formats/processing (especially page description languages such as PDF, SVG, XPS, PostScript), image compression technologies, and AI.
• Flexible and with experience working as part of multi-disciplinary teams.
• Thirst for knowledge, with a strong initiative and drive to go above and beyond.

Benefits

• Competitive salary commensurate with experience & qualifications.
• A comprehensive extended benefits package.
• A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• On going support for learning development so you can continue to master your craft.
• Work with the hardware you're most comfortable with (Windows or Mac).
• Diverse and inclusive workplace where we all learn from each other.
• Excellent work-life balance with a flexible remote work environment.

As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.

Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.

If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.

We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.