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Job Summary: The Integration Specialist is integral to the initial experience of a new customer's journey with Angel Aligner. This role will partner with our sales team in supporting our customers throughout the onboarding experience by providing exceptional communication and educational support.

Some Essential Functions, Duties & Responsibilities:

Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process

Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs

Diagnose and resolve product and/or clinical challenges for customers

Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product

Build long-term trusting relationships with our customers

Serve as subject matter expert to internal teams regarding physical product and software

Share key success metrics and process improvement ideas related to integration process

Develop feedback loops, ensuring our customer's voice is heard in product development, sales, support, marketing and relevant cross functional teams Travel Requirements:

This is a remote based role, however, up to 10% travel may be required to attend key industry and corporate events.

Required Skills & Abilities:

Deep understanding of orthodontic practice operations and team dynamics

In-depth knowledge or experience of orthodontic mechanics via aligner therapy

Working knowledge of adult learning theory

Excellent verbal and written communication skills

Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs

Exceptional virtual presentation skills

Strong analytical and creative problem-solving skills

Excellent time management skills with a proven ability to meet deadlines

Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress

Excellent interpersonal and customer service skills

Excellent organizational skills with attention to detail

Education and Experience:

BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field

Minimum of 3 year's work experience with orthodontic manufacturer or orthodontic practice