Salesforce System Administrator

Clarion UX in Tulsa, OK, USA

Clarion UX is a rapidly growing trade show management company with a long history of success in the United States. Headquartered, in Trumbull, CT Clarion UX has offices in Atlanta, GA, Boca Raton, FL, Fairlawn, NJ, Tulsa, OK and Tacoma, WA. If you are looking to advance your career working among forward-thinking professionals in a fast-paced, entrepreneurial environment built on service and excellence, Clarion UX could be the right place for you.
Clarion UX, owned by Clarion Events, is looking to expand its Information Technology department in our Tulsa, OK office. We are seeking a Salesforce Systems Administrator who will be responsible for the support and maintenance of the Salesforce platform and live user base across the wider Clarion Events Group. To be successful in the Salesforce System Administrator role with the Information Technology department, the candidate must be motivated to resolve technical issues, display extensive CRM knowledge, provide superior customer support and education for our market-leading events.
In general, the Salesforce System Administrator is accountable to:

  • Provide first and second line support and training for Salesforce users
  • Administer 3rd party application licenses
  • Maintain profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
  • Perform data imports, fulfil ad hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
  • Analyze and optimize Salesforce related workflows, platform design and setup
  • Implement best practices with regards to system maintenance, configuration, software updates, development, testing, data integrity, backups, etc?
  • Document current/future systems and processes within Salesforce
  • Build reports and dashboards and maintains a solid information architecture within the database across all applications
  • Collaborate with business users and management to perform requirements gathering
  • Assist developers and business users in gathering and validating test data and understanding use cases, business requirements, and testing plans
  • Communicate regularly with leadership in order to ensure the delivery of high quality service both within and outside the department
  • Manage and Perform Basic and Advanced Administration Tasks in Applications to support development and on-going use of business applications
What?s Required to Succeed as the Salesforce System Administrator:
  • Strong Salesforce CRM and configuration knowledge
  • Experience of working with Validation and Workflow rules in Salesforce CRM
  • Excellent customer service skills
  • Experience working with data and knowledge of basic data principles and processes.
  • Strong technical and analytical skills/knowledge
  • Excellent verbal and written communication skills
  • Team player
  • Salesforce certifications (ADM201/Trailhead modules and badges)
  • Ability to create and manage support processes
  • Salesforce security knowledge
  • Experience of the events sector desired but not required
  • Knowledge of integration platforms e.g. Dell Boomi is beneficial
  • ERP experience is helpful
  • 30% travel
What Clarion UX Offers You:
  • Competitive Pay because we want the best candidates
  • Professional Growth because Clarion UX invests in its employees
  • Recognition and Reward because outstanding performance is encouraged and expected
  • Medical, dental, basic life & long term disability insurance covered 100% by Clarion UX and a full benefits package, including vision and voluntary life insurance, FSA & short term disability because we should all take care of ourselves
  • 401(k) Plan with generous company match because you should plan for your future
  • Paid Time Off & Company-paid Holidays so you have time to both work and play hard
  • Fun, supportive and energetic workplace because we respect each other?s ideas and success
Clarion UX is proud to be an equal opportunity workplace

Posted date: 28 days ago