Manager of High School Internship Programs at Youth Opportunities Unlimited
- Reports to: Director, Work Experience Programs
- Division: Programs
- Type: Regular, full-time, exempt.
Since 1982, over 150,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success. At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.
We are deeply committed to providing services in Northeast Ohio through:
- Equal Access to Opportunities – Teens and young adults living in economically distressed communities deserve support in confronting barriers to success.
- Collaboration – We can accomplish more when we form mutually beneficial partnerships across sectors to deliver an effective continuum of services.
- Excellence & Continuous Improvement – Evidence-based practices guide our actions and delivery of quality services to youth and employers.
The Manager of High School Internship Programs works closely with the Director of Work Experience Programs to conceive, strategize, and organize department/program initiatives, goals, and outcomes that align with Y.O.U.’s strategic vision. The Program Manager is responsible for the overall implementation and execution of the program at Y.O.U. and is the first point of contact for upper management/executives on program information, progress, and achievement of outcomes. This is a highly visible role that will regularly interface with multiple internal departments and external entities to facilitate the provision of contracted services and plan for future program initiatives and activities. In addition, the Program Manager is responsible for a team of staff that the Program Manager will train, coach, mentor, guide, and designate clear duties and responsibilities for all team members. In addition, the Program Manager plans, monitors, appraises, and reviews job contributions of all team members and enforces Y.O.U. policies and procedures.
We are looking for candidates that are ready for that next step into management on their career path! Top candidates will have demonstrated leadership in their professional experience, fully understand youth development principles, and have experience working in non-profit organizations. Candidates must be experts in using data to make decisions and influence programs. They must also understand the legal and programming differences between a job and an internship.
- Education: Bachelor’s Degree in Human Services, Non-profit Management, or other related field from an accredited college or university required.
- Must have 3 years of experience in program operations, preferably with underserved high school students.
- Must have 3 years of demonstrated leadership experience in a professional setting.
- Experience working across teams and at all organizational levels.
- Must have valid transportation for meeting with participants, employers, or community partners as needed.
- Must have eligibility to work and remain in the U.S. without sponsorship.
- Must pass a background BCI/FBI check as a condition of employment.
- Knowledge, Skills and Abilities:
- Belief and commitment to Y.O.U.’s mission, vision, and values.
- Strong business acumen and excellent verbal, written, and interpersonal communication skills. Must possess active listening skills.
- Possess high level of integrity and ability to use good judgement and discretion in handling sensitive and confidential information.
- Ability to build and maintain strong business relationships with community partners, funders, and grantors.
- Ability to be a forward thinker, big picture planner, and outcome-driven project manager.
- Highly attentive to details and strong organizational skills.
- Ability to work in a fast-paced, results oriented, and data driven environment.
- Ability to connect to multiple audiences.
- Solution-oriented, adaptable, and flexible.
- Implement and execute program goals and strategies as defined and directed by the Director of Work Experience Programs.
- Serve as the first point of contact for upper management/executives on program information, progress, and achievement of outcomes.
- Maintain compliance with policies, procedures, regulatory and accreditation standards, and contractual performance agreements.
- Interface with internal departments and external entities to facilitate the provision of contracted services and plan for future program initiatives and activities.
- Provide supervision, management, and leadership for the program operations team, effectively and positively communicating initiatives and motivating team members as needed to enhance outcomes and improve value for teens and young adults.
- Ensure data and paperwork is regularly updated and that Y.O.U. is compliant with any required input of data in public/government management information systems.
- Ensure effective and timely communication with all involved stakeholders.
- Promote quality service delivery for optimal participant outcomes.
- Ensure positive interaction and collaboration with participants to maintain client satisfaction.
- Other duties as assigned and required.
- Support managers through employee disciplinary issues, work to resolve employee grievances, counsel employees and managers as needed and requested.
- Other duties and projects as assigned and required.
- Competitive salary for the industry.
- Engaged staff centered on Y.O.U. mission and vision.
- Medical, dental, vision, retirement, and long and short term disability benefits.
- Generous paid time off policy.
- Office is located in the heart of Cleveland’s Playhouse Square district. Monthly parking pass provided.
All applicants are considered without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.