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POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Director of Member Impact at the YMCA of Greater Cleveland intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

The Director of Member Impact (DMI) is responsible for leading and supervising the membership and wellness departments of the branch. The DMI will be responsible for the effective delivery of the membership system which includes membership recruitment, cause driven tours, new member on-boarding, member engagement/retention and service and engagement. The DMI is responsible for leading and supervising the wellness department including group exercise and personal training.

Available Positions: 1

Branch Location: North Royalton

Salary Range: $35,568 - $37,000

ESSENTIAL FUNCTIONS:

  • Ensures programs and services meet community needs.
  • Ensures the YMCA Membership system is consistently and effectively utilized- leading to member retention, program participation, member giving and membership growth.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates membership/program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Ensures a level of service and engagement that fosters loyalty among those we serve.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Ensures proper implementation of front desk membership/wellness procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership/wellness and takes appropriate action to correct variances
  • Leads membership/wellness staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; on boards and develops them for success.
  • Tracks, measures, evaluates and reports data to ensure effective delivery of membership systems and member/participant satisfaction.

QUALIFICATIONS:

  • Bachelor's degree in related field preferred or equivalent combination of education and experience.
  • YMCA Team Leader certification preferred.
  • Previous supervisory experience in customer service preferred.
  • Excellent personal computer skills and experience with standard business software.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.



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