Sorry, this job was closed 1 month ago.

Compensation

$50,000 to $70,000 Annually

Benefits Offered

Medical

Employment Type

Full-Time

Why Work Here?

“Supportive working environment, plenty of opportunities to learn & grow.”

Our Support Desk Technician has an opportunity to instill confidence in our customers every time we receive a request or problem report. They are the first point of contact. This is a critical position in our organization. We need a person who can work independently in accordance with established technical and administrative procedures, prioritize inbound service requests from multiple customers, manage several open requests at one time, and move easily between them. They need to think quickly, ask clarifying questions, use available information to make rational decisions, and communicate positively while under pressure. They need to be empathetic, have a strong desire to resolve our customers’ problems, and keep customers informed of the status of their requests while reassuring them that we will solve their problems.

In addition to working directly with our customers, our Support Desk Tech works with our internal technical team as well as vendors’ tech support when required to resolve customer problems. They document all time worked, steps needed to resolve problems, as well as any expenses incurred.

Business acumen plays an important role in this position. Our Support Desk Tech will know how to balance client needs with available business resources, be resourceful in learning new technologies and products quickly, and be able to adapt to new situations quickly.

Applicants will need to demonstrate the following Technical Skills:

  • Install, configure, and troubleshoot the following items:
    • Microsoft Server Operating Systems: Server 2008, 2012, 2016
    • Microsoft Active Directory
    • Microsoft Desktop Operating Systems: Windows 7, 8.x, and 10
    • Common Business Applications
      • Microsoft Office Applications: Word, Excel, Outlook, etc. (O365, Volume License, and OEM)
    • Intuit QuickBooks
    • Adobe Creative Suite
    • AutoDesk AutoCAD and related products
  • Have a working knowledge and be able to troubleshoot the following items:
    • Routers: WAN & LAN setup, VPN, SSL-VPN, VLANs, ARP
    • Switches: segregation, VLANs, VLAN trunking, LLDP
    • WiFi controllers & access points
    • TCP/IP protocols: DNS, DHCP, SMTP mail flow, ICMP
    • Domain registration
    • Hosted spam filters
    • Anti-virus software
    • Data backup solutions
      • File & folder
      • Disk image
      • Workload failover
    • Mobile devices: for use with email and enterprise apps
    • New PC, server, and networking equipment setup per existing procedures

Technical support may be remote by phone, chat, and occasionally at a customer site. Work is usually done during business hours, but occasionally at night and on weekends, too. Our Support Desk Tech must be able to work independently, lift at least 50 lbs, have a reliable vehicle, valid California Driver’s License, car insurance, and a clean driving record.

If you think that you are up for the challenges of being our Support Desk Technician, we would like to hear from you.

About Wooden Spoon Technologies, LLC:

Wooden Spoon is a Santa Rosa-based IT company that provides fixed-price, outsourced IT support to businesses in Sonoma County and beyond. We have a diverse and growing customer base that constantly enables our staff to tackle new and interesting challenges. We are a small team of IT experts that thrives in a fast-paced environment that encourages individual accountability as well as personal and professional growth. Our mission is to use our technological expertise to keep our customers’ systems running flawlessly so that they can focus on what they do best.

Company address: 521 College Ave Ste 121, Santa Rosa, CA 95404

Posted date: 1 month ago

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