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Customer Service Representative - Call Center

WNC First Insurance Services in Dallas, TX, USA


$15 to $15.01 Hourly

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Convenient location, supportive management, and great benefits!”

About WNC
We are WNC. We are a leading underwriting agency in the Property & Casualty insurance marketplace. We focus on specialty classes of insurance that require imagination, innovation and the highest caliber of client service.

We do this by making our clients life simpler and easier. As underwriters, we provide all the rating, pricing, quoting and binding of insurance products for our clients and use our technology platform to provide excellence in speed and transparency.

Our knowledge and expertise have been developed over almost fifty years of entrepreneurial ownership as well as through access to the resources of our parent company Tokio Marine Kiln, a leading Lloyd’s of London insurance carrier.

If you’re looking to step up your career, WNC is the perfect professional home. At WNC, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on major projects, and work on game-changing initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

POSITION SUMMARY: This insurance call center position in our North Dallas office (just north of the intersection of the 635 and N. Dallas Parkway) answers incoming calls from borrowers, or agents on behalf of the borrower, regarding the status of the insurance securing their loan. In addition, this position makes outbound calls to secure documentation that may be required.

This is a full-time, regular non-exempt position.

Call Center Rep Essential duties and responsibilities include the following. Other duties may be assigned :

  • Handle back to back inbound and outbound calls from/to borrowers, insurance companies, agents and lenders

  • Verify account information, identify customer’s needs, provide answer or research issue and provide follow-up, notate loan.

  • Review and process insurance research items as needed

  • Key (apply) insurance information obtained from borrowers, insurance companies, agents and lenders

  • Take ownership of assigned lenders and meet daily production goals

  • Work in a fast paced production environment while meeting quality goals

Call Center Rep Knowledge, Skills and Abilities Required:

  • High school diploma, G.E.D., or equivalent experience

  • Minimum one year call center experience required

  • Prior mortgage experience or insurance experience is preferred

  • Available to work a 40 hour work week: Monday – Friday ( some overtime may be required M-F between 7:00 am – 8:00 am, including Saturday 7:00 am to 12:00 noon if needed )

  • Bilingual/Spanish a plus

  • Minimum typing speed of 50 wpm (adjusted speed) with 10 key skills (typing test provided at interview)

  • Reliable attendance and punctuality is a must

  • The ability to multitask: key/apply verbal information directly into the loan screen while talking with the borrowers, insurance companies, agents and lenders


  • 401(k) after 6 months with 4% company match

  • 10 days’ vacation, 6 days’ sick and 10 days holiday pay annually

  • Medical / Dental / Vision after 60 days ( starts on first of the following month)

  • Company paid life insurance & long-term disability

  • Other voluntary supplemental plans: Long-term care, short-term disability, cancer and accident protection


  • Must pass a pre-employment drug test and background check

Minorities, Females, Disabled and Veterans are Encouraged to Apply (EOE, M/F/D/V)


WNC First Insurance Services

About WNC First Insurance Services:

Wilshire National Corporation was founded in 1962 as a captive insurance agency owned and operated by Larwin Corporation, a large national homebuilder and community developer.

WNC Insurance Services, Inc. (WNC), the successor to Wilshire National Corporation, was incorporated in California in 1975. Since that time, WNC has operated as an independent managing general agent, managing general underwriter, program administrator, surplus lines broker and property and casualty agent.

Company address: 14110 N. Dallas Pkwy, Ste 300 Dallas, TX 75254

Posted date: 3 days ago

View all Jobs at WNC First Insurance Services