Customer Service Representative - Call Center

About WNC
We are WNC. We are a leading underwriting agency in the Property & Casualty insurance marketplace. We focus on specialty classes of insurance that require imagination, innovation and the highest caliber of client service.

We do this by making our clients life simpler and easier. As underwriters, we provide all the rating, pricing, quoting and binding of insurance products for our clients and use our technology platform to provide excellence in speed and transparency.

Our knowledge and expertise have been developed over almost fifty years of entrepreneurial ownership as well as through access to the resources of our parent company Tokio Marine Kiln, a leading Lloyd’s of London insurance carrier.

If you’re looking to step up your career, WNC is the perfect professional home. At WNC, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on major projects, and work on game-changing initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.

POSITION SUMMARY: This insurance call center position in our North Dallas office (just north of the intersection of the 635 and N. Dallas Parkway) answers incoming calls from borrowers, or agents on behalf of the borrower, regarding the status of the insurance securing their loan. In addition, this position makes outbound calls to secure documentation that may be required.

This is a full-time, regular non-exempt position.

Call Center Rep Essential duties and responsibilities include the following. Other duties may be assigned :

• Handle back to back inbound and outbound calls from/to borrowers, insurance companies, agents and lenders

• Verify account information, identify customer’s needs, provide answer or research issue and provide follow-up, notate loan.

• Review and process insurance research items as needed

• Key (apply) insurance information obtained from borrowers, insurance companies, agents and lenders

• Take ownership of assigned lenders and meet daily production goals

• Work in a fast paced production environment while meeting quality goals

Call Center Rep Knowledge, Skills and Abilities Required:

• High school diploma, G.E.D., or equivalent experience

• Minimum one year call center experience required

• Prior mortgage experience or insurance experience is preferred

• Available to work a 40 hour work week: Monday – Friday ( some overtime may be required M-F between 7:00 am – 8:00 am, including Saturday 7:00 am to 12:00 noon if needed )

• Bilingual/Spanish a plus

• Minimum typing speed of 50 wpm (adjusted speed) with 10 key skills (typing test provided at interview)

• Reliable attendance and punctuality is a must

• The ability to multitask: key/apply verbal information directly into the loan screen while talking with the borrowers, insurance companies, agents and lenders

Benefits:

• 401(k) after 6 months with 4% company match

• 10 days’ vacation, 6 days’ sick and 10 days holiday pay annually

• Medical / Dental / Vision after 60 days ( starts on first of the following month)

• Company paid life insurance & long-term disability

• Other voluntary supplemental plans: Long-term care, short-term disability, cancer and accident protection

ADDITIONAL REQUIREMENTS:

• Must pass a pre-employment drug test and background check

Minorities, Females, Disabled and Veterans are Encouraged to Apply (EOE, M/F/D/V)

NO PHONE CALLS, PLEASE.