Sorry, this job was closed 10 months ago. See all open Customer Support Jobs in White Plains, NY

Benefits Offered

Medical, 401K

Employment Type

Full-Time

Responsibilities for this role include acting as a liaison between development and other teams, and interfacing directly with customers to clearly understand, clarify and resolve issues they are reporting. The successful candidate will have a strong technical aptitude, excellent people skills, enjoy researching issues and taking initiative, be a team player, and love working with customers.

Responsibilities include:

  • Manage and prioritize day-to-day support workload
  • Foster cross-departmental communication and relationships
  • Meet company goals and meet success metrics
  • Providing technical support during implementation and post go live
  • Provides regular updates to customer as needed until issue is resolved
  • Escalates as needed to Development for further troubleshooting or issue resolution
  • Work with development, marketing team and technical support employees to address product issues
  • Interface with management at all levels in order to understand & address any support issues
  • Manages customer escalations, reviewing issues and trends with partners and customers, enabling them to optimize their solution
  • Performs other duties as assigned

Requirements:

  • Experience with Microsoft SQL Database a plus
  • Must be a leader and have proven conflict management skills
  • Excellent written and verbal communication skills
  • Experience in customer-facing roles
  • Must be a leader and motivator with a clear understanding of the market requirements, customer base and challenges facing a fast growing company
  • Excellent presentation and negotiation skills
  • Experience working with diverse, multi-cultural teams
  • A team player with a collaborative management and coaching style
  • Ability to devise and implement business plans

Posted date: 10 months ago

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