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We are in search of a professional IT/IS Manager to perform information technology and information systems duties in support of our Rochester based clients business model. The role would include operational and technological oversight. We are looking for an individual with documented experience, preferably from a retail industry, in all the following competencies:

Technology & Systems COMPETENCIES

Networking
  • Key/Required Competencies
    • Recommends, planning and implementation of additions, deletions and major modifications to the supporting corporate and regional infrastructure.
    • Implements network security at the corporate and remote office level as established by the person in charge of corporate security and/or IT Director.
    • Oversees the administration and maintenance of the company's infrastructure, and directs more junior staff when necessary.
    • Oversees the administration of the company's LAN and WAN.
    • Oversees the administration and maintenance of computer stations and software.
    • Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
    • Works with project teams to help implement Internal Systems.
    • Oversees all office help desk activities at the corporate and remote office level.
    • Responds to escalated help desk issues.
    • Oversees the administration and maintenance of tracking software.
    • Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
  • Supports and manages Internal Systems (Windows™ and IBM AS400™)
o Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
o Effectively works with project teams to help implement Internal Systems.
o Builds and maintains vendor relationships and manages the purchase of hardware and software products.
o Prepares operating and capital budgets.
o Manages the purchasing of all software, hardware and other IT supplies at the corporate level.
o Ensures that company assets are maintained responsibly.
  • Ensures that all projects and project tasks are completed on time and on budget, and are fully in line with expected outcomes and predefined success factors.

  • Preferred Competencies
    • Manages and develops upgrades to the company's telephone system at the corporate and remote office / warehouse level.
    • Oversees all telephone changes, including routing.
o Oversees the administration and maintenance of company training programs as it relates to information technology systems, applications and program uses and provides additional support if necessary.

Communication CORE COMPETENCIES

  • Key/Required Competencies
o Communicates relevant IT-related information to superiors in non-technical terms.
o Facilitates team communications at all levels.
o Actively participates in regular status meetings with teams and management.
o Keeps team well informed of changes within the organization.
o Delivers engaging, informative, well-organized non-technical presentations.
o Resolves and/or escalates issues in a timely fashion.
o Understands how to communicate difficult/sensitive information tactfully.
o Relays relevant IT-related information to the company in a timely manner.
  • Initiates and implements improvements in all areas of IT responsibility
  • Serves as main point of contact on all IT-related matters for the area of responsibility.
  • Responds/acts on upper-management direction.

  • Preferred Competencies
o Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.

PROFESSIONAL QUALITIES

  • Key/Required Competencies
    • Works with subordinates to develop skills and competencies.
    • Holds regular meetings with team.
    • Identifies opportunities for improvement and makes constructive suggestions for change.
o Defines team processes to work together in the most efficient manner.
o Mitigates team conflict and communication problems.
o Manages and reports on day-to-day internal client interactions.
o Measures adherence to senior management defined internal client expectations.
o Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.
o Continually seeks opportunities to increase internal client satisfaction.
o Encourages coworkers to attain goals and strive for excellence.
o Obtains required approvals and provides required approvals on a timely basis.

ORGANIZATIONAL RESPONSIBILITIES

  • Key/Required Competencies
    • Leads internal teams.
    • Reviews the status reports of team members and addresses issues as appropriate.
    • Complies with and helps to enforce standard policies and procedures.
    • Conducts effective performance evaluations and mentors those with less experience through formal channels.
    • Seeks and participates in development opportunities
    • Encourages more junior Innovators to take responsibility for their development within the company.
    • Approves team members' time and expense reports in a conscientious and timely manner.
    • Suggests areas for improvement in internal processes along with possible solutions. (This is required)

  • Preferred Competencies
    • Helps team execute career development plans.
    • Trains other innovators and clients through both formal and informal training programs.
    • Challenges fellow Innovators to progress toward their professional development goals.

Certifications/EDUCATION

  • Key/Required Competencies
    • 4 year degree in information technology studies
    • Microsoft Certified Systems Engineer (MCSE),
    • Microsoft Certified Technology Specialist (MCTS),
    • Microsoft Certified IT Professional (MCITP).
    • VCP – VMware Certified Professional
    • CompTIA Network+

  • Preferred Competencies
    • Advanced degree in information management
    • ITIL V3 Foundation Certificate in IT Service Management
    • CCA – Cisco Certified Architect
    • CISA – Certified Information Systems Auditor
    • Apple Certified Support Professional (ACSP)
    • Project Management Professional (PMP)

  • Note: Office Help Desk is responsible for support of systems in the main office the warehouses and remote offices. The in store systems group is responsible for maintenance of the POS Help Desk and the procurement, operation and maintenance of in store equipment.

About Wellington Steele & Assoc.:

Wellington Steele & Associates is a privately held, locally owned, recruiting and outsourcing company founded in 2002 and headquartered in Rochester, NY. WS&A is a national company with a strong Northeast presence.

We are experts in locating and securing top talent. WS&A consists of a group of highly dedicated and professional IT/Business Management placement specialists. We seek out those individuals who best fit our client's corporate culture, needs and future and we take pride in building and maintaining long-term relationships with clients and candidates.

We are a dynamic and rapidly growing company who believe in a fun, activity focused work environment. If you enjoy high energy and high level results this is the place for you.

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