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Overnight Emergency Service Coordinator

Posted 1 year ago in Customer Service



W Services Group, LLC. is looking for an energetic individual that works well in emergency situations. The ideal candidate would have experience dispatching technicians and some recruiting capabilities. This position will require a quick response and constant follow up to any emergency clean up request that comes in. This position will work from home from 6PM - 7:30AM, typically your last call is around 1:00AM. We will provide a company laptop and cell phone.

Responsibilities Include but not limited to:
  • Accepting incoming tickets from third party service providers
  • Entering new work orders into waves
  • Dispatching crews for emergency services
  • Following up with Store Manager with ETA
  • Follow up with crew and store to ensure onsite through completion of service
  • Communication to corporate throughout the service, updating third party providers
  • Updating customer’s with all NTE adjustments throughout service
  • Confirm crews onsite for scheduled services
  • Perform call backs for completed services
  • Reconfirming upcoming weeks scheduled services
  • Special Projects as assigned

About W Services Group:

W Services Group, LLC, located in Northport, NY; provides cleaning, flooring and emergency services to the retail community. We are founded on the principles of a family business atmosphere of caring, listening, respecting, trusting and believing in strong business morals. Our commitment to our clients is simple. Provide and execute quality services with supervised active management, while maintaining a customer centric business model. We value customer retention and relationships first and foremost. We know successful programs are created when there is understanding, communication and a partnership with both our customers and our employees. Today W Services has over 200 employees and works with 800 plus carefully selected contractor partners. With combined retail experience of over 50 years of floor maintenance, refinishing, and replacement, W Services Group is the expert within the industry. We are a cleaning and flooring company. Our Cleaning division manages all janitorial, floor care, specialty cleaning projects like grand openings, construction clean ups, high dust services, etc., emergency clean-ups, and materials. The Flooring division manages all installation, repairs, refinishing, and materials. We currently provide cleaning, flooring, and emergency services for approximately 25 retailers, specializing in the development of open to close programs for their clients locations. The employees who make up the team at W Services Group all have varying years of experience in the retail services market. The individual experience levels range from 5 to 25 years per employee working exclusively in developing, rolling out, and successfully managing cleaning, repair and installation projects and programs for national specialty retail chains. We have a full understanding of the retailers need to have high quality services performed by qualified technicians who have been properly trained and performance assessed through documented training and follow up programs. Our structure is designed around our customers. It is a basic organic approach where our personnel are empowered to make decisions and resolve issues in order to achieve a high level of customer satisfaction in a rapidly changing environment.

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