Posted on
11524 - Client Delivery Director - Los Angeles, CA

Start Date: ASAP
Type: Full-time direct employment with Vitaver Staffing Client
Remote or Onsite: On location at the Client’s site 100% of the time. No telecommuting or remote work.
Salary: $96,000 to $120,000 range depending on your level of expertise.
Additional Information: Full benefits and interview travel reimbursement are available.
Description: Our Client, one of the leading healthcare services companies, is hiring a Client Delivery Director to work in Los Angeles, CA.
Responsibilities include but are not limited to the following:
  • Liaise between facility and operations for multiple facilities, focus on growing on-site relationships via client revenue, reputation and image by service, and performance for the client, engage key client executive management to understand needs, educate the client, monitor performance objectives, prepare for and conduct monthly meetings;
  • Report with peer-level operations personnel underlying metrics, and improvement opportunities to ensure it meets / exceeds the expected levels of performance;
  • Ensure the contractual expectations are met and exceeded;
  • Manage the client financials based upon business objectives and service level agreements, manage the account P&L, meet revenue and profit goals, Manage the P&L to ensure proper controls are in place to maximize revenue opportunities and mitigate expenses;
  • Set strategy that continues to long-term strategy of overall client account, maintain active and involved, broad client executive relationships (CFO, CEO, CIO, COO and CMO), advise clients in a proactive manner the current performance and next areas of mutual opportunity, provide oversight and management to various departments onsite within the Client Site;
  • Serve as primary on site contact for Client Executives and other key sponsors, present a knowledgeable, efficient, and professional image by handling business in a respectful and professional demeanor, and excel in the following activities, rise to the level of trusted advisor to Clients, with respect to Client’s own performance, industry revenue cycle trends, and new revenue cycle technologies;
  • Prepare and present to client performance reporting, as contracted and appropriate;
  • Manage on-site staff which may include Patient Access, Medicaid Eligibility, HIM, Business Office functions;
  • Identify performance degradation and coordinate with Client Executive Leader, and the operational colleagues to ensure a mitigation plan has been implemented for the client, develop and implement action plans to address and improve deficiencies in process and performance as identified, collaborate with on-site resources in service delivery and problem solving to maximize solution offering and client satisfaction;
  • Assist with providing comprehensive, succinct updates to Leadership in order to drive awareness of any Client support requirements and/or risks that could impact service delivery;
  • Manage new Change Control Notices, from the time of development, client implementation, potential finance notification and partnering with Client Management for potential contract amendment;
  • Adhere to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adhere to all applicable laws and regulations and the company's governance / compliance program. Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, Compliance, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assist with internal control failure remediation efforts;
  • Become knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participate in the internal controls self-assessment process. Ensure concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.
  • Management experience in a Revenue Cycle or Acute Health Care (5-7 years);
  • Experience with systems and processes that impact revenue cycle performance and capabilities;
  • Experience building trusting relationships with Client Executives at all levels;
  • Experience working in a data-heavy environment and identifying trends in the data;
  • Experience with MS Office (Outlook, Excel, Word, and PowerPoint);
  • Experience with the entire acute care hospital revenue cycle processes;
  • Experience leading in a matrixed environment;
  • Experience in project management roles to include developing and implementing business initiatives, change management, and bringing together disparate team members to successfully deliver client solutions;
  • Experience serving as a central point of contact between service lines and the client regarding performance;
  • Possess business acumen with an emphasis on: effective communication (i.e., listening, written and verbal), negotiation, influencing decision makers, business planning, strategy, problem solving, decision making and time management skills;
  • Understanding of the market, trends, competition, and key pain points for hospital executives;
  • Bachelor’s degree.
End of Description

If this job is not for you, earn a $2,100.00 referral bonus in cash by referring a Candidate or a Client to us. Vitaver Referral Program is one of the most generous on the market!

Other applicants: 20+

20+ other people applied to this job.

Posted date: 13 days ago

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