About the Position
The Customer Service Supervisor is responsible for managing, planning and administering the daily operational functions of the department in the most cost-effective and customer satisfying manner possible. The Customer Service Supervisor is responsible for leading and coaching a high performance team. The Customer Service Supervisor is a member of the Operations department and contributes significantly by leading an exceptional one call resolution Customer Service team!
The ideal candidate will also motivate, analyze, organize, and lead this team of Customer Service agents to meet daily, weekly, monthly, and yearly goals. The right candidate must have exceptional leadership, analytic and motivational skills (bilingual is a plus). In addition, the right candidate will have thorough knowledge of call center operations.
This person must have a strong Customer Service background. They must understand Customer Service philosophies and be able to teach it to others. Other tasks include tracking and monitoring retention efforts, productivity, and adherence to company policies and procedures.
You MUST have experience with retention and cross-selling/upselling related products to add value to the core offering.
Note: The person chosen for this position will be required to take Customer Service phone calls during the training period.
Schedule: Monday-Friday (8:30am-5:30pm)
Compensation: DOE (Please include your salary requirements with your cover letter)
At Visionstar, we use our expertise in natural search, paid search, web development and analytics to drive sales for partners in high-growth industries. We are a company of quick, strategic thinkers who value high performance. Speed and adaptability are at the core of our company culture as well as our SEO and SEM strategies. We play in competitive verticals so if you want to prove that you are the best of the best, you will have your shot.
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