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Employment Type

Full-Time

Virginia Nephrology Group is seeking a Front Desk Receptionist to join its growing team!

The ideal candidate will have excellent communication, time management, and leadership skills. The position sits as the face of the clinic and is responsible for providing empathetic patient care along with secretarial and technical related services and support.

POSITION SUMMARY

This position involves greeting patients and family members with a positive attitude. Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check in. Ability to coordinate patient scheduling and communication of activities with dialysis units and family members. The position maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, directs delivery to building.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities are a summary of the expectations of the position but are not intended to be all inclusive.

  • Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate)
  • Ensure timely interventional encounters are scheduled for patients in the appropriate venue
  • Open the access center on a daily basis
  • Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned
  • Answer and route incoming telephone calls appropriately
  • Monitor, maintain, and order office supplies and equipment
  • Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician
  • Ensure referral and medical record information is available prior to patient admission
  • Schedule dialysis treatments for patients and transportation if needed
  • Maintain patient confidentiality; know and adhere to all HIPPA regulations
  • Other duties and responsibilities as assigned


EDUCATION AND EXPERIENCE

  • High school diploma or equivalent required
  • MA certification preferred
  • Minimum of two (2) years’ experience in a healthcare or medical billing office required demonstrating:
    1. Understanding of medical terminology
    2. Experience verifying insurance with Medicare, Medicaid and commercial payers
    3. Experience in obtaining pre-authorizations and/or referrals from insurance carriers
  • Intermediate computer skills and proficiency in MS Word, Excel and Outlook
  • Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position
  • Spanish speaking strongly preferred

Benefits

  • Competitive Pay
  • Medical, Dental, Vision, Life, STD, LTD
  • 401K
  • PTO
  • Employee Referral Bonus Program
  • Perks & Discounts
  • Opportunities for career advancement