Virginia Nephrology Group is seeking a Front Desk Receptionist to join its growing team!
The ideal candidate will have excellent communication, time management, and leadership skills. The position sits as the face of the clinic and is responsible for providing empathetic patient care along with secretarial and technical related services and support.
This position involves greeting patients and family members with a positive attitude. Screen patients for infection, fever, NPO status, insurance status, and verify transportation post procedure at check in. Ability to coordinate patient scheduling and communication of activities with dialysis units and family members. The position maintains patient charts, handles physician correspondence, answers telephones, manages patient flow, directs delivery to building.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities are a summary of the expectations of the position but are not intended to be all inclusive.
Establish and review Center patient schedules (check for cancellations and add-on patients; pull patient charts and records as appropriate)
Ensure timely interventional encounters are scheduled for patients in the appropriate venue
Open the access center on a daily basis
Perform administrative support activities such as correspondence, filing, faxing, mailing, etc. as necessary or assigned
Answer and route incoming telephone calls appropriately
Monitor, maintain, and order office supplies and equipment
Act as intermediary for physicians and referring facilities; ensure procedure results and reports are forwarded to the dialysis units and/or referring physician
Ensure referral and medical record information is available prior to patient admission
Schedule dialysis treatments for patients and transportation if needed
Maintain patient confidentiality; know and adhere to all HIPPA regulations
Other duties and responsibilities as assigned
EDUCATION AND EXPERIENCE
High school diploma or equivalent required
MA certification preferred
Minimum of two (2) years’ experience in a healthcare or medical billing office required demonstrating:
Understanding of medical terminology
Experience verifying insurance with Medicare, Medicaid and commercial payers
Experience in obtaining pre-authorizations and/or referrals from insurance carriers
Intermediate computer skills and proficiency in MS Word, Excel and Outlook
Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position