Account Manager

Position Summary:

Responsible for supporting the sales team by building and maintaining relationships related to specific clients through continual liaison with and support of those accounts to assist in achieving corporate sales goals. The position will function as an integral part of the sales team by providing excellent customer service, practicing and promoting constructive work habits, a positive attitude and team behavior in all levels of the organization while always striving to increase corporate sales and profitability.

Responsibilities:

• Assist with customer interface and day-to-day account/relationship management

• Process purchase orders by phone, email or customer portal

• Confirm that purchase orders received include correct pricing, item numbers, due date and shipping information

• Check inventory to determine if item is on hand or needs to be scheduled for production

• Send confirmation to customer when orders are received and contact them for details or missing information needed to process the order

• Communicate with Production and Logistics departments to agree on ship dates and maintain the momentum of production and deliveries

• Follow-up on projects/orders to ensure production is on track and delivery dates will be met

• Prioritize and manage multiple projects simultaneously, and resolve issues in a timely manner

• Maintain and update customer information, records and project/order trackers

• Manage customer portals and check daily for new purchase orders to process and update progress on existing orders if needed

• Provide monthly inventory reports to customers as requested

• Handle incoming calls and correspondence and alert sales reps to any urgent issues

• Update customers on order status and delivery details to keep them informed

• Complete Request for Proposal (RFP) and Request for Information (RFI) documents

• Provide monthly sales reports to sales reps

• Handle a variety of administrative tasks to support sales reps when they are in the field

• Print sales order pick list if any changes were made to existing orders that are already within the picking window or new orders have been generated that fall in the picking window

• Performs other related duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

​Qualifications:

• High School Diploma and some college course work required; Bachelor’s Degree in Business or Marketing preferred

• 1-3 years of experience in manufacturing and/or fixture industry preferred

• Strong organizational skills, time management skills, and ability to prioritize multiple tasks and work under pressure

• Must have strong verbal and written communication skills

• Ability to connect and build rapport/relationships with internal and external customers at all levels

• High level of proficiency in Microsoft Excel, Word, and Outlook required

• Knowledge of EPICOR or other ERP system preferred