IT Systems and Applications Support Specialist - Austin TX

Posted 2 years ago in Biotech/Pharmaceutical

The successful candidate will be responsible for screening, diagnosing, referring and troubleshooting work requests as they relate to maintenance of personal computers, computer network, business applications and other IT equipment. The role will include:

  • Resolving helpdesk tickets and assisting in hardware and software resolution support
  • Providing basic troubleshooting of operating systems issues and productivity applications
  • Providing level 1 support for critical business applications (e.g. Salesforce)
  • Installing and configuring desktop computers and servers.
  • Performing setup and configuration of user accounts,
  • Overseeing local office computer system backups.
  • Solving routine problems for Office Equipment (Copiers, phones & Printers)
  • Routine system administration (e.g., upgrades and security concerns)
  • Providing preventive maintenance on computers and laptops
  • Utilizing established procedures for systems that are governed by CLIA & HIPPA regulations
You bring initiative and motivation to solve problems and a willingness to help others. You are able to work well independently and as part of a team to achieve team and organization’s goals. You are able to follow established procedures to meet customer’s needs in a timely manner. You have the ability to assess and solve technical and complex issues and communicate in a clear and organized manner. You have previous experience working with a highly diverse team across multiple sites and with remote employees. Your BS/BA Degree or technical institute degree / certificate in Computer Science, Information Systems and 3 years of related work experience have provided you with a solid foundation. In your quest to be a master at what you do, you have additional IT certifications (MCITP, CCIE etc.). You are open to working from our home office in South San Francisco, immediately upon hire, for up to 3 weeks to learn more about our computer systems and company.

About Veracyte:

Veracyte is pioneering molecular cytology; we are dedicated to helping people avoid unnecessary invasive procedures just to get a diagnosis and to reducing healthcare costs at the same time. We use rigorous science to unlock genomic answers from tiny numbers of cells obtained through minimally invasive methods before surgery is needed. We launched our first product the Afirma® Thyroid FNA Analysis, with a genomic test at its core in record time and have already helped save thousands of patients from unnecessary surgery due to ambiguous thyroid nodule biopsy results. Our genomic test is offered by hundreds of physicians around the country, is covered by Medicare and private payers, and is clinically validated, including in a multicenter study published in the New England Journal of Medicine.

Earlier this year, we entered the pulmonology space with the launch of Percepta. The Percepta test uses advanced genomic technology to help patients avoid unnecessary invasive, risky procedures on suspicious lung nodules or lesions that were initially found on computed tomography (CT) scans. Percepta is clinically validated, with its key studies recently published in the New England Journal of Medicine. Looking to our pulmonology pipeline, we are also developing a product to target idiopathic pulmonary fibrosis.

The Wall Street Journal named us to its list of top-50 venture capital-funded companies in 2011, BayBio honored us with its Fast Start award in 2012, and In Vivo: The Business and Medicine Report featured us recently as a model for how to build a molecular cytology company. In 2014 and 2015 our employees voted us a Bay Area News Group Top Workplace.

Veracyte affords equal employment opportunities to all qualified persons, regardless of race, color, religion, national origin, age, sex, disability, sexual orientation, gender expression, veteran or marital status. Veracyte participates in E-Verify in the United States

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