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Compensation

$17 Hourly

Employment Type

Full-Time

Why Work Here?

“We're a small, but energetic family-owned company in an expansion phase looking for the next member of our close-knit team.”

Job Summary

Small, family-owned manufactured housing community management company is seeking a full-time Office Administrator.

As community managers, our job is to keep the properties safe, beautiful, and in great working order so that residents can enjoy their home life. We believe that where you live should bring you security and stability, not surprises. What you’ve worked for and whom you care for should be in the hands of people you trust. When our residents do their duty, their community should be managed by professionals who do theirs.

The Office Administrator role is critical to the company achieving this vision because it brings efficiency and order to the community office, which supports all other roles. The Office Administrator receives guests and callers, processes payments and files, and coordinates the activities of the office and team members amongst other things. As the central hub for the office and the first point of contact for residents and prospects, the Office Administrator must embody and convey the company’s promise of order, efficiency, and stability.

Please note that our company is currently expanding through the acquisition of communities in the area. This will require the Office Administrator to maintain efficiency and order while helping the company grow to deliver the same quality service to the additional residents. This means processes will change and initiative will be required to spot opportunities for improvement and implement new procedures and systems to continuously move the company closer to its vision.

Furthermore, this team member will be called on to assist with sales tasks related to the promotion of manufactured homes within the community as well as the community itself.

Requirements

  • Bachelor’s degree (BA or BS)
  • 2-3 years (minimum) relevant experience in an administrative or similar role
  • Proficiency in office work, including data collection/entry, using a photocopier/scanner/fax/printer, business letter formatting, use of office supplies
  • 80+WPM type speed
  • Proficiency in technology (computers, tablets, smartphones)
  • Proficiency in Microsoft Office Suite, Apple products and G Suite
  • Professional phone etiquette

Helpful but not required

  • Experience in property management, sales, start-up or an expanding business
  • Public Notary
  • iWork experience
  • Rent Manager software experience
  • Social Media management for business experience

Responsibilities

  • Reception - Greet walk-in customers, appointments, vendors, etc. in a polite and professional manner. Answer the main phone and transfer caller to appropriate team member or provide customer assistance as appropriate.
  • Office IT Maintenance - Manage and troubleshoot the IT of the business, which includes printer/copy/scan/fax machines, a check scanner, VOIP phones, wireless routers and computer systems (Mac). Note: We work with professionals on the above systems who can provide support over the web and phone.
  • Rent Collection / Receivables Support - Process rent checks, create deposits, generate/mail late letters on a monthly basis
  • Mail Handling - Open and distribute incoming office mail, coordinate mass mailings to residents, etc.
  • Office Scheduling - Monitor and update team calendar, schedule appointments, calls, meetings, employee vacations. Send reminders of important dates and provide notifications of office closings to team members, residents and vendors.
  • Office Organization and Stocking - Keep the office and kitchenette supplies stocked. Assist with keeping office and kitchenette area organized.
  • Document Management - Manage the company filing system (digital and hardcopy). Maintain the physical quality and organization of hard files, manage backups, organization and versions of digital files, etc.
  • Communications - Draft copy for office correspondence (letters/emails), promotional materials for the community, home ads, newsletters, email campaigns, etc. Update company website photos and text as needed.
  • Assistance with Applications, Leasing and Move-outs - Schedule, prepare and help oversee the completion of tenant applications, prepare leases and disclosures, handle back-office aspects such as notifying township and taxing authorities of changes in occupancy.
  • Sales Support - Assist with data collection to post ads for homes, responding to sales calls/emails, filling out sales reports, showing homes. Assist with online research.

Other Tasks Include

  • Take meeting minutes during company meetings to email out to team members
  • Create and edit spreadsheets and correspondence as directed
  • Run office errands
  • Attend and participate in training programs and seminars as requested
  • Obey all federal fair housing laws
  • Perform other duties as assigned

Hours

  • Full-time, 40 hours per week
  • 9:00am — 5:00pm Monday through Friday, some weekends and evenings as needed
  • Ability and willingness to take sales calls and show homes outside of normal business hours (evenings and weekends) as needed.

Salary and Benefits

  • $17.00 per hour
  • Retirement plan (Simple IRA)
  • Paid holidays, vacation and PTO

To Apply

  • Please submit both your resume and cover letter on ZipRecruiter.

Valley Community Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company address: 139 Country Club Road, Northampton PA, 18067

Posted date: 12 days ago

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