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Clerical Customer Service Part-Time
USIP Communications (USIPCOM) is looking for hardworking, energetic individuals to join our inbound call center team as a part-time Customer Service Representative.
Primary Tasks and Responsibilities
- Taking inbound customer support calls from our business customers
- Daily customer communications through phone and email
- Providing prompt responses and follow up to customer inquiries and requests
- Working with customers, vendors, and team members to promptly handle and resolve customer complaints
- Maintain accurate, detailed records of customer interactions, inquiries, comments and complaints. As well as detailed records of the actions taken to resolve customer concern
- Create customer support tickets through web-based ticketing system and then assign tickets to the appropriate support queue
- Applicant should have accurate typing skills, enjoy talking with people, possess strong communication skills (both written and verbal) and demonstrate a friendly, patient, courteous attitude
- Applicant should be comfortable using a computer, sending emails, and working from a web-based ticketing/CRM application
- 1-2 years of customer service/call center experience are a plus
- Strong attention to detail and accuracy is a must
High School Diploma or Equivalent
USIP Communications (USIPCOM) has utilized and perfected Super Aggregation Management (SAM), which is an industry leading procurement model that today enables over ten thousand small, medium, and enterprise level business customers to obtain communication services with pinnacle levels of support at the lowest possible cost. Key to the SAM model is USIPCOM's unique and deeply integrated wholesale supply partnerships with the entire marketplace of US Tier-1 and Major Network providers. These partners include AT&T, Level 3, Qwest/CenturyLink, Verizon, Sprint, AboveNet, XO, TWTelecom, Earthlink, Megapath, and Time Warner Cable. The combination of supplier management and our compounding aggregation of demand deliver massive savings to our customers.
Posted date: 4 years ago
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