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Customer-Facing Support Engineer Level 1

Posted 2 years ago in Information Technology



Are you one of those gifted IT people with solid hardware and software skills, AND awesome people skills? Do you enjoy dealing with something new every day? Do you the words teamwork and enthusiasm excite you? If so, we want to chat with you today!

Unitrends is looking for hardworking and enthusiastic technical support engineers. If you enjoy a fast paced environment, consistently learning new technologies, and want to advance your career, this is the opportunity for you!! We consider this role ‘mission critical’ for our growth and we are looking to expand our world-class team. Make no mistake about it, this is high profile and your work will impact the whole organization!

So what sets Unitrends apart? Well that’s simple; we’re totally customer obsessed. We do what it takes to not only save the day, but make folks smile. Sometimes with a cape, sometimes not, but delighting our customers is our number one goal. This mission is always accomplished with the utmost level of enthusiasm.

Our team works hard but also knows how to have serious fun! We strive for 99.9% of our customers to be wowed and thrilled. If you’re game driven, don’t mind a bit of the spotlight, and would thrive in an exciting environment, apply today.

What We’re Looking For:
Associates Degree, with a minimum of 1 year of technical support experience – Required
Server or Network Administration – 1 year, Desired
Technical Phone Support – 1 year, Desired

Skills:
Experience making people smile, on a daily basis
Borderline obsession with technology
Charismatic yet professional communication

Nice to have:
An “I LOVE Linux” bumper sticker on your ride

About Us:
Unitrends is a passionate provider of enterprise-level date protection. We offer the #1 all-in-one backup solution for virtual, physical and cloud. Building on over 20 years of industry firsts, Unitrends continues to lead the market. - Check us out: http://www.unitrends.com/

Why Here? Why Now?
We’re proud to say it: We LOVE our jobs! Seriously, we do.

Further, we’re like family here. Maybe it’s the fact that we all truly believe in what we do, maybe it’s the orange foosball table in our lobby, the free onsite commissary, or even the fact that we wear “Tech-Ninja’ tee-shirts, but this is a seriously cool career. –Perhaps that’s why we’re growing like crazy! So, why now? What better time to expand your career? Big growth means phenomenal advancement opportunities, working with the latest technologies, and Unitrends will pay to sharpen your skills with certifications and training. We want to hire and keep the best team in the world.

Cool Perks!
Benefits: Insurance with Health, Vision, Dental, Life, Disability, 401K, and way more!
Working Environment: casual dress, cubicle for easy teamwork, free snacks and gourmet coffee, health club membership, free parking, cool gadgets, and too much to list!

Other Important Information
· No relocation benefits available for this position
· No third party agencies please. Any submitted resume will become property of Unitrends and no compensation will be paid under any circumstances.
· Only candidates with the qualifications, skills and experience required will be considered for this position.
· Unitrends is an equal opportunity employer. EEO
· Unitrends Participates in E-Verify

About Unitrends:

About Us:
Unitrends is a passionate provider of enterprise-level date protection. We offer the #1 all-in-one backup solution for virtual, physical and cloud. Building on over 20 years of industry firsts, Unitrends continues to lead the market.

Check us out: http://www.unitrends.com/

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