Guest Service

  • Safely transport guests to their destinations, provide information and luggage assistance
  • Anticipates and responds to guests in a friendly and positive manner
  • Responsible for providing the highest level of service
  • Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services.
  • Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary.
  • Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.


  • Fill out all required logs and complete safety checks of the vehicles
  • Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash


  • Current and valid drivers' license with safe driving record required.
  • Must have appropriate class of driver's license based on hotel vehicle requirements
  • Prior hotel and/or related guest service experience preferred
  • Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
  • Must be a minimum of eighteen (18) years of age for insurance purposes.
  • High school diploma or GED preferred.
  • Ability to lift, push and pull up to 75 pounds on a regular basis throughout shift.