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2-1-1 Community Resource Specialist

United Way of Asheville and Buncombe County in Asheville, NC, USA


$13 to $15 Hourly

Benefits Offered


Employment Type


Why Work Here?

“Join our team if you want to work with a group of highly professional and caring people who are committed to building a strong community.”

We are hiring for a Community Resource Specialist for our 2-1-1 Community Helpline team. This is a part-time, M-F daytime shift. If you are passionate about putting values of equity, respect, dignity, connection, and support into existence through your work, and if you have strong communication and customer service skills, please apply. If you are seeking part-time permanent work with a strong team culture that values independent thought and strives for excellence, please apply. If you speak another language, especially Spanish, and if you understand the need communities have for information referral assistance, please apply. CRS certified strongly encouraged to apply.


  • 4-year degree in social work, sociology, or related field OR high school diploma with related work experience.
  • Knowledge of health and human services in 2-1-1 service area desired.
  • Skilled in effective communication, both oral and written.
  • Proficient computer skills.
  • Patient, non-judgmental, and tolerant of the diverse values and beliefs of callers.
  • Respectful of the confidential nature of the information and referral service.
  • Ability to speak Spanish highly desired.


  • Provide information and referral services in accordance with AIRS (Alliance of Information and Referral Systems) Service Delivery standards
  • Respond to requests for information from callers.
  • Provide referral services to callers (including assessing needs, identifying appropriate resources, indicating organizations capable of meeting those needs, and providing enough information about each organization to help inquirers make an informed choice).
  • Actively support callers in gaining needed services by advocating and providing intervention on their behalf as appropriate.
  • Provide follow-ups with callers according to protocol.
  • Engage in risk assessment and link callers with crisis intervention services as appropriate.
  • Connect inquirers to resources through a variety of platforms, including by letter, email, in person, or NCCARE360.
  • Maintain accurate records of client information and referrals given on each call.
  • Maintain an acceptable level of call handling and customer service performance in accordance with 2-1-1 training and AIRS standards.
United Way of Asheville and Buncombe County

About United Way of Asheville and Buncombe County:

United Way of Asheville and Buncombe County envisions a united and resilient community where everyone belongs and everyone thrives. We mobilize and support a robust network of people, partners, and resources to collectively fight the root causes and consequences of poverty.

This is an exciting and pivotal moment for UWABC. As we prepare to celebrate our centennial anniversary in 2021, we are rolling out a new strategic plan that deliberately centers our work around equity, and explicitly names the community school strategy—an equity-based approach to elevating student success, supporting families, and engaging communities—as the organizing framework for accomplishing our mission. Meanwhile, the recent outbreak of COVID-19 and the resulting impact on vulnerable populations, in particular, demonstrates how critical time-tested UWABC strategies like NC 2-1-1 and volunteer engagement are for our community’s resilience.

If you are interested in being a part of an organization that has a strong history, but isn't afraid to question and re-think how to accomplish its goals then you will enjoy working with us.

The ideal candidate will align with UWABC’s guiding principles:

Equity at the Center - Recognize and challenge the dominant culture narratives, norms and power structures that prevent all people from belonging and thriving

Courageous Leadership - Live out our Vision, Mission and Guiding Principles with empathy and compassion, even when difficult or unpopular

Collective Wisdom - Ensure that our work is guided by community expertise, including the lived experience of people most impacted by poverty and injustice

Embracing Change - Continuously learn, innovate and evolve to confront emerging challenges and opportunities

Accountability Driven - Earn community trust through dependability, transparency and a commitment to achieving results


United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company website:

Company address: 50 S French Broad Ave

Posted date: 15 days ago

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