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Service Department Manager:
Scope of Work:
The Service Department Manager is the person responsible for performing everything required for the Service Department to earn a maximum fair profit.
a) Follow all company policies and be fiduciarily responsible.
A Service Department manager’s responsibilities fall into three general categories: resource management, team coordination, and liaison activities.
b) Resource management involves pre-planning, planning, organizing, scheduling and efficiently using:
· Installed equipment
· Construction equipment
· Company money and investments
· Project contract.
c) Team Coordination focuses on planning and scheduling project activities among four groups: field crews, vendors, office personnel, and customers. Here communication skills are essential, because coordination relies on everyone involved understanding both the scope of the project and his role in it. Here, too, is the test of a service department manager’s sensitivity, to people and situations, and his ability to adjust to changing circumstances. Team coordination is absolutely crucial to the success of a project, and it is an area where personalities, competition or hostility among the four groups, in addition to unforeseen events, can play havoc if the service department manager is caught unaware.
d) Liaison activities are the area where the project manager is both his company’s ambassador and diplomat to many individuals and groups, including:
· Architects and engineers
· General contractors
· Construction managers
· Other trades
· Suppliers and manufacturers
· Federal, state and local authorities, and
· Media and the public
· Marketing and sales
In this role, the service department manager has to have a clear vision not only of his goals for the customer, but also his company’s goals within the electrical service market. He has to be sensitive to the relationships among the various individuals and organizations involved with the customer. He has to know when to push and when to pull, when to stand firm and when to compromise. Like team coordination, the service department manager’s liaison responsibilities require uncanny perception and judgment, as well as exceptional communication skills.
a) Must be able to pass background check(s)
b) Must be fluent in the English language
c) Previous electrical management experience or training
d) Previous sales and marketing experience
e) Must have a high school diploma, or GED
f) Must have reliable transportation to and from work
g) Clean and professional appearance
h) Must have journeyman’s license or higher
i) Basic construction accounting knowledge
j) Knowledge of estimating procedures
k) Understanding of business computer systems & software and office equipment
l) General understanding of business legal issues
m) Negotiate and procure materials through vendors and suppliers
o) Must possess leadership skills
p) Must possess integrity and high moral qualities
q) Must be adaptable to changing working conditions
r) Must be calm, collected and under control with a positive professional attitude
s) Profit oriented
t) Pushed by a sense of urgency (and lacking the tendency to procrastinate)
u) Analytical and attentive to details
v) Methodical and organized
a) Fast–paced open office environment with interruptions.
b) Repetitive use of arms, hands, and fingers.
c) Able to work 8 hours per day, 40 hours per week and additional hours as required
d) Adapt to changing schedules
e) Requires working in all environmental elements
f) Visit client/customer job locations
g) Must be able to utilize construction site sanitary facilities (Porta-Johns)
h) Wear personal protective equipment in compliance with Tutor Electrical Service Company Safety Policy.
a) Good time management and communication.
b) Must have excellent organizational skills
c) Must be able proficient in the English language
d) Good understanding of other construction disciplines
e) Complete understanding of construction industry
f) Ability to negotiate
g) Ability to delegate
h) Sound judgment
i) Ability to communicate ideas
m) Ability to handle several tasks simultaneously
n) Business sense
o) Attention to detail
q) Basic math
r) Good reading and writing skills
s) Technical skills
t) Tendency to listen
u) Inclination to gather information and weigh options before acting
v) Proficient in estimating and job cost software
w) General knowledge of business software
a) Sit for long periods of time or be constantly moving on your feet.
b) Repetitive movements.
c) Must be in good physical condition.
d) Possess good vision (normal or corrected.)
e) Must be able to bend, stoop, squat, crawl, climb, kneel, balance, push, pull and reach over head.
f) Climb ladders (all types).
g) Must be able to make transition from employee parking area or street into construction work areas and to gain access to all levels of the building, even if the only means of access is by OSHA approved site construction ladders or stairs still under construction but acceptable for use.
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