Manage and maintain our enterprise telecom and voice environment while supporting the design and implementation of new enhancements for increased service and capabilities
Plans, designs, implements, and provides ongoing support of Telecom solutions preferably Mitel-based - of high complexity to fulfill business needs for performance and cost benefits.
Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
Provide 2nd level technical support to clients and to technical teams to resolve telecom issues and to support the implementation of new solutions
Administer Mitel and other components of the Enterprise VoIP platforms
Deploy, optimize and troubleshoot infrastructure devices such as network switches, SAN, Cluster, wireless, VoIP phone systems, backups and global VPN connectivity.
Required - 5+ years designing, planning, implementing, managing, and supporting Enterprise Voice and IP Data Networking platforms
Experience supporting VoIP systems, preferably Mitel.
5+ years Network engineering support experience with advanced understanding of switches, subnets, routing, and VLANs preferred
5+ years with IT administration and support of WinTel and Microsoft Server environments preferred
Experience working with highly productive IT teams; strong interpersonal skills; team player
Strong troubleshooting and problem-solving skills
Interpersonal/customer service skills are essential
Strong experience with Active Directory, DNS, DHCP, File and Print server functions
Familiar with Next-Gen Firewall (Fortinet, Palo Alto) architectures and concepts
Strong understanding and experience with VMWARE virtualization technology in a clustered server environment
Experience supporting Microsoft Office 365 preferred
Exposure to SharePoint administration will be an advantage
Proven diagnostic and troubleshooting skills with the ability to quickly and effectively solve end user issues.
Knowledge of ITIL best practices.
Note: If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.
We look forward to hearing from you at the earliest!