WE ARE SEEKING AN ETHICAL, RELIABLE Software Support Representative!!!
Trojan Professional Services, Inc., is looking for a high-energy employee to work in our Software Support Department. This is a call center environment involving heavy and lengthy phone calls. Employee will assist clients with technical support, enrollment, and apply the need for problem solving skills when needed. Employee will make outbound calls to client offices and vendors, and take inbound calls from our dental office clients.
This position requires excellent customer service skills, and the ability to assist our clients within a software environment. This position offers on the job training.
Our employees have an attitude of service towards each other and our dental office clients.
Summary Installs, modifies, and makes minor repairs to software systems, and provides technical assistance and training to system users by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Installs or assists service personnel in installation of software and peripheral components such as modems.
Loads specified software packages such as Trojan Stand Alone, Trojan Managed Care, and Trojan Automated Tacs Program.
Enters commands and observes system functions to verify correct system operation.
Responds to client inquiries concerning systems operation and diagnoses system software, and operator problems.
Train and Instructs users in use of equipment, software, and manuals.
Recommends or performs minor remedial actions to correct problems.
Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
Replaces defective or inadequate software packages.
Refers major hardware problems to service personnel for correction.
Coping with job stress, getting along with customers and co-workers, accepting criticism, staying alert while on duty.
All applicants should be able to:
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret technical manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and clients.
Ability to add, subtract, multiply and divide.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Database software; Internet Explorer Internet software; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.
This is a temp to hire position. All applicants will be referred to a hiring agency. Upon successful completion of the temp to hire period applicant may be considered for regular full time employment. Applicants must pass a pre-employment drug and background screening with temp to hire agency to be eligible for temp to hire employment.
Trojan Professional Services, Inc., offers a competitive salary and an excellent benefit package, including vacation, sick leave, medical, dental, vision and 401K (401k eligible after 1 year of employment).
We are an equal opportunity employer.
Trojan Professional Services, Inc. was founded in 1976. We have been in business for 43 years. To become part of Trojan means that we hold ourselves to a higher standard. We value honesty, integrity, and dependability and respect.
Our Mission Statement:
Accelerating Dental Offices to Excellence
We Value honesty, integrity, dependability and respect, and teamwork. We are committed to providing a positive environment, respectful atmosphere to support and encourage both personal and professional growth. We will ask " What is the right thing to do?" and then do it with the intent to exceed both employee and customer expectation.
To be known as an industry leader for providing outstanding services that improve the value of a dental practice.
Visit us at www.trojanonline.com.
Company address: 4410 Cerritos Ave Los Alamitos CA 90720
Posted date: 22 days ago