SR DevOps Engineer- REMOTE

TPG TeleManagement Huntsville, AL, USA


Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

“Amazing company with such an incredible culture!”

SR DevOps Engineer – Cloud Infrastructure

Job Title: SR DevOps Engineer – Cloud Infrastructure

Location: REMOTE

About TPG:

TPG is a purpose-driven innovation organization offering solutions in business advisory, customer experience, forward leaning technology, and analytics. TPG partners with companies to equip, engage, and empower them to act strategically to improve customer experience.

TPG is the leader of independent, third party quality assurance for customer experience and interaction management to Fortune 500 businesses.

TPG delivers predictive intelligence, analytical reporting, and hands on assessments by applying data sets to our proprietary, AI based assessment and reporting platform. By developing individualized quality performance goals alongside our clients, we deliver impactful results.

TPG is seeking a new team member to join our Infrastructure Team and help us to modernize our approach to customer experience. Our team is in the process of implementing changes that will bring our software development process to the forefront of modern best practices centered around DevSecOps and Agile Methodologies. We are looking for a passionate developer that is eager to learn and implement cutting edge tools and techniques that drive TPG’s business forward.

Job Description:

As a SR DevOps Engineer in TPG’s Infrastructure team you will be participating in all aspects of the maintenance, design, and deployment of tools to support the deployment of our core software products. TPG’s Infrastructure Team focuses on ensuring system uptime and availability by providing constant system monitoring and providing systems that are resilient to system chaos, including unexpected growth, and unexpected system outages.

You will be expected to continuously learn and evolve with emerging technologies and make strategic decisions to implement these technologies. You will work closely with our Product Development Team and educate them on how to use these tools and technologies, while ensuring their delivered product meets security and scalability expectations.

Our Infrastructure Team is the foundation of TPG's future as a technology leader in CX, focused on delivering software solutions that meet our client’s high-paced needs. As part of that team, every day, you will have the opportunity to impact the future of TPG and its clients.

Team Contribution

  • Help mentor other engineers and technical analysts.
  • Leverage open-source technologies.
  • Exhibit a deep understanding of server virtualization, networking and storage ensuring that the solution scales and performs with high availability and uptime
  • Design and build automated code deployment systems that simplify development work and make our work more consistent and predictable. You’ll do this by orchestrating environment deployment from OS all the way through the application layers of a solution.
  • Provide a detailed vision of telemetry across all levels of all applications.
  • Participate in security and architecture reviews
  • Responsible for establishing and monitoring telemetry for all products lines.

Interpersonal and Communication Skillset

  • Create professional and positive lasting connections with colleagues, clients, and partners, who interact with TPGDemonstrate strong interpersonal and communication skills
  • Ability to craft and deliver clearly written communication, with great attention to detail
  • Critical thinking skills and intellectual curiosity
  • Personal accountabilityAbility to work independently, establish priorities and meet deadlines
  • A strong work ethic that will enable the delivery of revenue each month
  • Ability to handle sensitive and confidential situations and documentation
  • Presentation and verbal communication skills

Living TPG’s Mission

  • Fulfill TPG’s Mission
  • Effectively deliver our Mission, both internally and externally
  • Participate in professional growth opportunities, training sessions and performance evaluations

Living TPG’s Core Values

  • Demonstrate TPG’s Core Values
  • Live out TPG values and hold teams accountable to do the same

TPG Goals

  • Engage in short and long-term business goals by providing insight and innovative solutions to leadership
  • Develop plans and ensure delivery of our systematic processes and reduce costs


  • Strong familiarity with container orchestration and scaling techniques
  • 2+ years of experience with Kubernetes administration
  • 4+ years of experience working as a software engineer, system administrator, network administrator, or related position
  • Strong experience with Linux/Unix systems
  • Infrastructure as Code (IaC) experience, preferably with Terraform
  • Knowledge of information security best practices especially with regards to identity/access management and data protection
  • Knowledge of Kubernetes storage and networking abstractions (CSI/CNI)
  • Familiarity with log aggregation and monitoring systems such as Grafana, Prometheus, ELK/EFK, or Splunk

Additional Qualifications Preferred

  • Certified Kubernetes Administrator (CKA) certification highly preferred.
  • Istio experience highly preferred.
  • Experience with DNS management
  • Experience with DevOps, Continuous Delivery/Continuous Integration, and automating infrastructure provisioning
  • Familiarity with cloud-based solution architectures
  • Experience with automation systems such as Ansible, Salt, Chef, Puppet
  • Experience with public cloud infrastructure such as AWS, GCS, or Azure
  • Experience in writing software in one or more languages such as Go, Python, Java, JavasScript C++ or similar


  • Competitive Salary
  • Positive People Culture & Work Team Environment
  • Medical
  • Dental
  • Life
  • Disability
  • FSA
  • 401(k)

Physical Requirements

  • Sitting and standing for long periods may be necessary
  • Move around the office, use of hands for typing
  • Ability to hear and see, read from computer monitor
  • Ability to travel if required (limited)

TPG EEO Statement, 2020: TPG is a company that has been built on diversity and disruptive strategy. At TPG we support, accept and embrace differences. 24 years of success has been a direct result of our diverse people-culture model. At TPG we believe that individuals should be hired and promoted based on aligning qualifications, merit, experience, and professional acumen. TPG does not discriminate against applicants or existing employees based upon age, color, creed, disability, genetic information, gender, gender identity, marital status, national origin, pregnancy or breast-feeding, veteran status and/or any other basis protected by law. TPG is a company that believes in fostering creativity, innovation and success by offering a safe, non-threatening environment in which our employees, products and clients can thrive.

It is TPG’s policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity regulations. TPG’s Founder & CEO, Executive Staff, our Board of Directors and Advisors strongly advocate, support and stand behind this EEO Policy and our Affirmative Action Obligations. As leaders in our market space, we adhere to these standards, not only because it is enforceable under the law, but because it is inherent to our core values. Our leadership team believes in building a strong corporate enterprise lead by a strong moral compass and leaders that follow it. If you join our team, we expect you to do the same.

About TPG TeleManagement:

TPG is a purpose-driven innovation organization offering solutions in business advisory, customer experience, forward leaning technology, and analytics. TPG partners with companies to equip, engage, and empower them to act strategically to improve customer experience.

Posted date: 15 days ago

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