Service Desk Manager (Ref #2116-L)

Toyon Research Corporation Sterling, VA, USA

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?


Toyon Research Corporation is seeking a full-time experienced Service Desk Manager passionate about proactive and flexible operational support to work in either our Sterling, VA office. Our Service Desk team is relied upon to provide seamless execution of IT operations in our organization. Specifically, we are searching for someone with a strong background in problem-solving, with a vigorous drive to learn and grow their technical knowledge while improving the quality of IT services and employee productivity across the organization.

Responsibilities will include:

  • Service, Incident, Problem, Change, and Knowledge Management
  • Addressing IT concerns of all departments in the organization
  • Tracking customer issues
  • Ownership of Service Desk system, reports, and metrics
  • Deliver high-quality service to customers in a timely manner.
  • Management of the Service Desk Staff
  • Promote and foster collaboration and communication
  • Maintain a single source of truth for IT assets throughout the organization
  • Foster continuous learning and improvement
  • Incorporate relevant information for smarter decision making
  • Handle ticket escalations to ensure prompt and correct fulfillment of service requests

Preferred Skills & Qualifications:

  • Experience working with and tuning Service Desk platforms
  • Firm understanding of IT Operations concepts
  • Experience working with and troubleshooting Desktop, Server, and Network platforms
  • Excellent critical thinking & problem-solving skills
  • Desire to eliminate manual and repetitive tasks through automation
  • Desire to continuously learn and improve

U.S. Citizenship is Required. Ability to qualify for a US Department of Defense security clearance required.


Toyon is an Equal Employment Opportunity Employer Minorities/Females/Vet/Disability

Toyon Research Corporation

About Toyon Research Corporation:

Toyon is employee-owned with approximately 200 employees. Our team-based approach to tackling challenging and complex problems promotes free exchange of innovative ideas and opportunities for rapid advancement. Toyon's employee turnover rate is very low, which is indicative of the unique company culture and exceptional benefits that we offer, including:

Comprehensive Health Care
Company-funded 401(k) and Profit Sharing Plans
An Employee Stock Ownership Program

Our corporate headquarters is located in Goleta, CA (near the Santa Barbara Airport and the University of California at Santa Barbara) and hosts the majority of our technical and administrative staff as well as our RF fabrication and laboratory facilities. Additionally, we have a corporate office in Sterling, VA (near the Dulles International Airport) that is growing steadily and provides key, local resources for our federal clients in each of our core business areas.

We are always seeking dedicated employees of high integrity to join our team in California and Virginia. Join us as we build important technologies and rewarding careers.

A B.S., M.S., or Ph.D. degree in Engineering, Computer Science, Physics, Mathematics, or a related field is required for technical positions.

All candidates must be U.S. Citizens.

Company website:

Posted date: 12 days ago

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