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Patient Care Coordinator - new facility East New Orleans

Benefits Offered

401K, Vision, Dental, Medical, Life

Employment Type

Townsend is growing, and we have an opportunity for an experienced Patient Care Coordinator to join the team. Townsend is an industry leader in addiction treatment, and this opportunity is located in east New Orleans, Louisiana (local candidates ONLY).

Townsend provides outstanding benefits for full time employees… and even partial benefits for part time employees. If you have a great work ethic and truly care about patients, then we have a career waiting for you. For this position you must have prior professional administrative / receptionist and billing experience in healthcare plus prior professional work experience interacting directly with patients. You must email a complete resume which clearly outlines your related experience.

Townsend invests in our staff with great benefits and perks including:

  1. 100% company-paid health insurance with a low deductible and low co-pays;

  2. Opportunity to add spouse and dependents to your insurance;

  3. Vision and dental insurance for you and your family;

  4. $50,000 life insurance that is 100% company-paid (with the option to purchase more for you and/or your family);

  5. Generous vacation/sick (starting at 22 days of Paid Time Off per year as a new employee – this increases the longer you are with the company – up to 31 days per year after you’ve been an employee for 48 months);

  6. $1,000 per employee per 12 months for Continuing Education reimbursement;

  7. Retirement plan – a 401K with partial company match and 100% company vesting at 3 years;

  8. Many supplemental insurance plans like accident, critical illness, identify theft, more;

  9. Opportunity to purchase stock in the company at a special employee-only rate;

  10. Great working environment and the opportunity to change people’s lives!


Additional information is available at www.careers.americanaddictioncenters.org or www.townsendla.com/careers

Email TownsendJobs@ContactAAC.com TODAY for immediate, confidential consideration.

You must have the following experience, skills and abilities for this position:

  • Prior experience in an administrative / receptionist / billing role in a healthcare company.

  • Experience in addiction treatment is a plus.

  • Able to effectively communicate both in writing and verbally

  • Able to positively interact and develop rapport with clients and their families, professional support staff, team members and various levels of staff from the community agencies

  • Able to act as a role model for patients, demonstrating appropriate problem-solving skills and stress-management skills

  • Possess an understanding of the role of 12-step principles in sobriety

  • Must be able to sit and stand for long periods of time

  • Able to hear ordinary conversation and telephone communications

  • Ability to multi-task successfully

  • Ability to provide excellent customer service

  • Working proficiency of Microsoft Suite programs.

  • Organized and able to independently perform administrative functions for local clinic including managing tasks and schedule for counselors and client appointments with physicians

  • Knowledge of resources available in the community pertinent to treatment of this population

  • If in recovery, must have 2 years of sobriety.

  • Local candidates only (no relocation).


If you join Townsend, you’ll enjoy the following responsibilities:

  • Maintains relationship with other Townsend Patient Care Coordinators and collaborates as needed to improve local site performance by leveraging other sites’ best practices.

  • Maintains patient appointment schedules.

  • Provides daily site performance updates in requested formats.

  • Provides suggestions for improvement to local site processes.

  • Follows up with discharged clients according to schedule and maintains outcome data for Townsend benchmark studies.

  • Ensures that local site has all supplies, equipment, etc., required to provide effective patient support.

  • Works collaboratively with local interdisciplinary team to ensure an excellent, productive clinical experience for patients.

  • Greets patients entering facility and ensures timely start of scheduled meetings with physicians and therapists.

  • Answers all incoming calls to local site and routes appropriately.

  • Obtains patient information releases and sends/receives information as required and approved by the Director of Operations.

  • Participates in scheduled staffing and team meetings; presents relevant information on all new admissions and discharges.

  • Participates in the company’s Quality Assurance program.

  • Performs other duties as assigned within the limitations of position including, but not limited to, special projects and administrative tasks.

  • Works flexible schedule, including evenings, if / when needed

  • Fulfills all duties in a manner that demonstrates company’s core values: Integrity, Compassion, Teamwork, Stewardship, Progressiveness and Sustainability.

About Townsend:

Townsend is the leader in the field of addiction treatment in Louisiana, using the most innovative treatment models and genetic research to help thousands of individuals achieve recovery. At Townsend, we understand that addiction is a chronic, progressive brain-based disease that is typically self-medicated with alcohol, drugs, gambling, compulsive overeating, and other substances or behaviors. Thus, even if the substance use and behaviors stop, the primary symptoms of addiction will still be present. Currently there is no cure for addiction, but there is hope at Townsend. Our treatment centers are focused on achieving remission of symptoms which will stop a person from seeking drugs or engaging in other behaviors to feel better.

Posted 7 months ago

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