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Outpatient Clinic Manager (licensed Counselor)

Benefits Offered

Life, Dental, Vision, 401K, Medical

Employment Type

Townsend is growing, and an experienced Clinic Manager is needed for our growing clinic! If you truly care about patients, then we have a career waiting for you! Townsend is an industry leader in providing addiction treatment to adult patients throughout Louisiana, and Townsend is part of American Addiction Centers. Outstanding benefits are available for full time employees - and even partial benefits for part time employees!

Townsend invests in our staff with great benefits and perks including:

  1. 100% company-paid health insurance with a low deductible and low co-pays;

  2. Opportunity to add spouse and dependents to your insurance;

  3. Vision and dental insurance for you and your family;

  4. $50,000 life insurance that is 100% company-paid (with the option to purchase more for you and/or your family);

  5. Generous vacation/sick (starting at 22 days of Paid Time Off per year as a new employee – this increases the longer you are with the company – up to 31 days per year after you’ve been an employee for 48 months);

  6. $1,000 per employee per 12 months for Continuing Education reimbursement;

  7. Retirement plan – a 401K with partial company match and 100% company vesting at 3 years;

  8. Many supplemental insurance plans like accident, critical illness, identify theft, more;

  9. Opportunity to purchase stock in the company at a special employee-only rate;

  10. Great working environment and the opportunity to change people’s lives!


Additional information is available at careers.americanaddictioncenters.org or townsendla.com/careers

Email your resume, cover letter and salary expectations to TownsendJobs@ContactAAC.com TODAY for immediate, confidential consideration. Write “CLINIC MANAGER” in the subject line.

You must have the following credentials, skills and experience for this position:

  • Current, unencumbered counseling credentials to provide back-up counseling / oversee counselors – current license / credentials must be LAC, CAC, RAC, CCS, LMSW, LCSW, PLPC, LPC, etc.

  • Prior management experience directly supervising other staff.

  • High energy with engaging personality and strong people skills.

  • Prior experience on the business side of addiction treatment or behavioral health with prior budget responsibility.

  • Entrepreneur spirit / takes ownership for results.

  • Able to act as a role model, demonstrating appropriate problem-solving skills and stress-management skills.

  • Willingness to help the team, no matter the task, to ensure success. Must be able to serve as a back-up for admissions, care coordination and counseling.

  • Must have a true passion for patient recovery.

  • Prior marketing or sales exposure is a plus.

  • Able to acknowledge own limitations and ask for assistance when needed.

  • If in recovery, must have 2 years of sobriety.

  • Local candidates only (no relocation).

If you join Townsend, you’ll enjoy the following responsibilities:

  • Ensuring the application of the Townsend system of care by serving as the lead team member of a multidisciplinary team conducting daily staffing meetings with the clinical teams as well as daily huddles with the entire clinic personnel.

  • Ensuring that patients receive appropriate care and have a positive experience (measured by admissions, patient engagement and retention throughout the patients’ continuum of care)

  • Assessing potential patients for admission into the program, which includes providing detailed description of services offered.

  • Responsible for staff engagement and cohesion (measured by staff energy, staff retention, production, and clinic workflow)

  • Managing processes and protocols regarding production so that the clinic stays above budget. Monitoring expenses as needed.

  • Learning how to perform the roles of all clinic staff to provide assistance or support in times of high patient census or temporary staff shortage

  • Ensuring that all staff’s responsibilities and duties are met by monitoring work output. The Clinic Manager responds to internal job performance issues and performs coaching and corrective actions.

  • Tracking basic performance metrics and reporting to leadership the financial and quality metrics sensitivities that influence outcomes.

  • Ensuring that engagement, retention and admission goals are met and maintained.

  • Participating in clinical assessments and screenings as needed and working with the admission team to facilitate patient placement.

  • Building and managing relationships with potential referral sources on behalf of Townsend.

  • Performing outreach and marketing duties as assigned.

  • Ensuring that delivery of patient care during the day, evening, and weekends is consistently available for patient assistance as needed at all times. The Clinic Manager ensures that unstable patients are contacted routinely off hours by a member of the clinical team. This will involve an internal call rotation and assignment.

  • Ensuring compliance with all aspects of record keeping by all departments located at the clinic and performing weekly chart audits on all IOP records.

  • Ensuring that clinical team members participate in treatment sessions to review the clinical status of cases.

  • Other duties as assigned.

About Townsend:

Townsend is the leader in the field of addiction treatment in Louisiana, using the most innovative treatment models and genetic research to help thousands of individuals achieve recovery. At Townsend, we understand that addiction is a chronic, progressive brain-based disease that is typically self-medicated with alcohol, drugs, gambling, compulsive overeating, and other substances or behaviors. Thus, even if the substance use and behaviors stop, the primary symptoms of addiction will still be present. Currently there is no cure for addiction, but there is hope at Townsend. Our treatment centers are focused on achieving remission of symptoms which will stop a person from seeking drugs or engaging in other behaviors to feel better.

Posted date: 3 months ago

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