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Responsible for overall administration of all phases of company claims operations for assigned division including formulation and implementation of company policies, guidelines and standards on claims issues. This is a results-based role at the highest level of the company’s claims department. Ongoing day to day and long term management focused on employee development, customer service, claims best practices and states’ regulatory compliance is of the utmost responsibility. Responsible for the oversight and performance of the company claims administration department, commercial, casualty and complex claims. This includes the analysis and resolution of complex coverage, liability and damages that may need the assistance of appointed subject matter experts and attorneys with litigated and non-litigated claims. This job is responsible for the overall performance of the products the company sells. The performance of the company’s claims department will directly impact the profitability of the company and its ability to continue to compete in its marketplaces.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform certain duties including the following in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Directly manages the Claims Administration Manager, Auto/Property Unit II & Commercial, Casualty & Complex Claims Unit. Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving personnel issues in accordance with company guidelines.
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
Specialized Knowledge and/or Skills:
Topa Insurance Company is a growing boutique specialty insurance carrier in Calabasas, California, with more than 30 years of service in the industry. Our highly engaged employees enjoy a modern, collaborative work environment with on-site fitness. Our top notch management team encourages professional development and achievement, with a commitment to make Topa Insurance an employer of choice. We embrace diversity, believe in, recognize and celebrate our people. Our values of respect, integrity, community, accountability and innovation drive our team. We offer a variety of flexible work schedules and shared incentives built around corporate goals and objectives. Our comprehensive benefits plan includes up to 20 PTO days a year for first year team members, as well as annual time off for charitable activity. We want innovative team members who are eager to excel to join our team.